BT Reviews 

Excellent service. Excellent attitude.

Harry was very efficient and professional and polite and experienced and knowledgeable and thorough in explaining step by step.

Executive Customer Focused Services provided

Was treated with respect even though i was confused was explained to with patience no rush excellent employee

Tom, was very helpful and knowledgeable, using his experince guided me to resolve my issue.
Thank you

You sent me an email indicating I could get 150mb broadband for far less than I am currently paying. This turned out to be nonsense after a lengthy call with your team member

Ordered broadband as a new customer. The sign-up worked; everything since has not.

I have not been able to access My BT. Logging in appears to succeed — password accepted, SMS security code accepted — and then it either dumps me back on the homepage logged out, throws "Access Denied", or lands on a broken error page. When I did manage to reach a profile screen, it said "there was an error showing your profile details" and displayed my account number as blank, marked Inactive.

So my login works but there is apparently no account attached to it. I've never been able to view my own order.

I tried two browsers on two occasions, cleared cache and cookies, disabled every privacy setting that could plausibly interfere, and tested from different networks. None of it made any difference, because none of it was ever the problem — the fault is at BT's end.

When I asked to cancel, I was told I had to wait 24 hours before that was even possible. When calling after 24 hours they said I cannot cancel as it's an open order. I don't know when I can cancel!

The broadband hasn't gone live yet, so I can't comment on the service itself. But being unable to see or manage an account I've signed a contract for, for over a week, is not a promising start — and every hour of diagnosis has been mine, not theirs.

GB34032787

Very helpful and guide me very well to what i needed

Clear concise conversation.

Great customer service. Clear advice given. Spent time explaining all options. Thorough throughout. Very pleasant telephone manor.

Easy experience

Very helpful member of staff had great patience with me and helped me throughly

Terrible… still fighting them now to sort out what should have been a simple request

Excellent customer service from start to finish. The person on the phone was friendly and professional, I was kept updated of the process throughout. Reliable, efficient, and highly recommended.

I had a truly superb Irish man who guided me through the complex world of fiber broadband. His knowledge of the product was excellent as was his polite and pleasant persona. An excellent employee for BT/EE

the guy on the fone really did his best
untagle all thr idiotic process so
it all worked at the end. rare. i am grateful

Very good customer service. My call was quickly answered by a real person and my query was delt with very efficiently.

The customer service team were brilliant and caring. And it was easy to talk to.

Hassle free negotiation to renew 24 month contract with BT. Upgrade from Full Fibre 500 to Full Fibre 900 - £31.99 per month. Also the peace of mind that any potential problems with modem / line will be dealt with swiftly and efficiently, as BT engineers respond very quickly. 5*****