Plusnet Reviews 11,928

Spoke to customer service about cancelling an engineer appointment because no one would be home . My contract runs out 31st Oct 2025 and I have singed for another to start straight after BUT I've h... See more

I have been with Plusnet for 3 years. Up until 2025 I had no issues, but lately it has been plagued with problems. Might be the crappy UK infrastructure that favors dial-up over REAL fibre. But Plusne... See more

I have been with plusnet for many years and they used to provide an excellent service. These days the service regularly drops multiple times in the day. It isn't just my own connection. I have been st... See more

I have been a Plusnet customer for over two years. While their technical service was good, their treatment of loyal customers was deeply disappointing. Due to a family illness, I unfortunately... See more

We moved house and have been waiting over a month for our internet to be set-up. Plusnet have been telling me for the last 4 weeks that OpenReach will come out and it'll all be sorted, then it never h... See more

A complete lack of professionalism and empathy demonstrated by tele person. Very poor service says one thing then completely does another! Take your business else where to a more reputable supplie... See more

New customer here and so far not impressed. My installation is a week late. I've not received any news or updates regarding a new installation date. I am out of contract with my current supplier, who... See more

Company is disconnected. My internet has been down for over 24 hours. Plusnet’s chat bot told me the issues had been resolved, when they hadn’t. The customer service has no idea what’s going on with t... See more

Awful company, poor communication. Misleading letters and staff that don’t know their own process or SLA’s. Signed up to Plusnet on the 14th of October - cancelled the same day as they couldn’t... See more

Absolute cowboys. They only let you speak to a ‘bot’ who can’t comprehend you and then give you a phone number that does not work!! 0121 1234567 Phone line often going down when neighbours around u... See more

Moved house, wanted to take Plusnet account with me. They said internet would be available at the new place on our move-in date. But the day before, I got an email from Openreach saying an engineer wo... See more

On renewal of my contract I have had nothing but problems. The usual slow speeds. Delay in receiving £75 loyalty discount and further delay in receiving £50 goodwill gesture for poor service. If this... See more

Had no landline for over 2 weeks (no mobile service where we live) and very slow intermittent internet service. Still no date when it will be fixed and any requests for compensation have been ignored.... See more

On their website they advise that one method to contact them is on Twitter at @Plusnet. The only problem is that they do not respond, or rather they do respond stating that they are very busy but wi... See more

Don't go near this lot. Your bill will just rise and rise, don't believe the sign on gimmick. Then when you question the bill and refuse to pay they sell your data to a debt collector and you start ge... See more

Continuous buffering while streaming tv. Ring them up & they say the speed is fine, you must have a faulty firestick. Changed the firestick, no different, so cancelled the service. Under my new servi... See more

Terrible service, tied into a 24 month contract with broadband and only trouble I had with signal loss. Only running my tv downstairs and one upstairs plus internet on my mobile phone. No game console... See more

No issues, asides the router turning itself off occasionally. Called out due to lack of Internet (router in living room). Came home to find router now in bedroom. When I called to enquire, told line w... See more

Major service outage - local area. No contact from Plusnet until we reached out. Six days no service no explanation only robotics if you initiated contact. Complaint raised with a totally lame excuse... See more

The plusnet ethos is a fake, it proscribed to be reliable friendly and good value, this is garbage. My connection and speeds are little more than prehistoric ! I phone to complain and go ar... See more

Absolutely ripped off a care home resident with learning disabilities. Done nothing but mess us around from day 1. Took payment but a month later still no engineer to fit it. All they do is post a rou... See more

Dont trust this network provider. They are genuinely the worst provider you can choose. Our wi-fi has not been working for over 1 year. We keep trying to get things done to make it work but its jus... See more

The advisor was friendly, helpful and professional. Plusnet however not so much. Money has left my account, I set up an account, booked an appointment for installation, waited all day only to find o... See more

I updated my contract which was supposedly cheaper, today I was charged at the old rate, it should be a simple thing for plusnet to get right, this will definitely colour my view of the company once m... See more

Would give 0 but not a option! Don't bother been trying to get broadband for 4months now 🤨 They keep passing our request backwards and forwards to Openreach with no success and even taken our mone... See more

The broadband at home has stopped working. Fair enough — this can happen, and it’s the first time in a year. What is truly unacceptable, however, is that the company offers no customer support whatsoe... See more

I have been with PlusNet for 2 years now, and 2 months ago I started having issues with lagging, I have never had these issues before, so I contacted them, they sent an engineer out to have a look, th... See more

Plusnet used to be good, a long time ago. Then they were bought by BT. Now they just tell you whatever they think you want to hear, change the story every time you phone, take excessive amounts of m... See more

My internet has been lagging for just over 2 months, and the support team has been shocking. Router sent to the wrong address. Being told my upload is really high, I used to be able to live stream... See more

What a stupidness going on with this company... I called up for broadband, since it was shown to be very good for my area, the guy suggested EE, which confused me but i went with his suggestion, and... See more

Speed has never been close to advertised but was good enough. But in the last 2 months frequent speed fluctuations and no Internet at all sometimes. Bot says its all OK, so it must be. Time to leave... See more

Carried on over charging (76.46pcm) for over 2yrs. Only sent an email to the plusnet email which is clearly not used about coming out of contract, never followed up with either a call or letter so fo... See more

Just about to leave and I can't wait! From the terrible delays in connect, to them connecting the line up wrong, then placing the router at one end of the house it has been useless! The customer servi... See more

Never had an issue up until I come home and I suddenly have to log in via a portal TO MY OWN NETWORK as if it’s some public WiFi in a cafe…. What an absolute joke, will be cancelling the contract afte... See more

I have been a customer since 1998 and have always found them reliable, excellent value and a cut above BT their parent company. Unfortunately this is no longer the case and I will leave them as... See more

After deciding to leave Plusnet for another provider due to their higher prices, they sent me an exaggerated bill charging me elevated amounts OUTSIDE my provision period. So I called them to complain... See more

Mine is due for renewal in a couple of months but I won’t be renewing you can’t contact them to report a problem the site just goes round in circles

Worst company dealt with in a long time. So called “Vulnerable Support Team” are unsympathetic and unhelpful with a disabled lady. Left me in tears of frustration.

I joined Plusnet in April, and honestly, it’s been one issue after another. From day one, I’ve paid my invoices manually — but every single time, within an hour of receiving a bill, I ge... See more

I received a text message to say that my contract was coming to an end. So I called up to renew. The agent didn’t mention the price hikes, I asked for confirmation it would be the same price for 24 mo... See more

For several months thought Plusnet was ok and, I thought, reasonably priced but that soon changed when I started getting buffering when trying to watch TV. I supposedly had superfast fibre broadban... See more

One of the worse companies out there. The unfairness is so massive than is not even point to waste anymore my time .

So the price increases are not good, as usual a big company charges you more because it's fibre, ita an Old BT socket with the very old white wire..technically it's Fibre but it's a joke. The speeds... See more

Avoid. Incompetent at every level. The concept of customer service eludes them. Moribund practices, staff unable to make or refer decisions. Semaphore would be a more effective way of communicati... See more

I'd been with Plusnet for 5 years, never a problem... until I decided to move home. I wanted to take them with me to my newly purchased house in Wales, I paid £24.99, had an appointment booked for the... See more

Reliable it is not, been a customer for a while,..they never fix the problems, blame Open Reach..blame Plusnet...all the same. Incompetence & Shoddy service "Date of experience asked below... See more

Switched from Plusnet to Zen - Plus net charged me £60 on 16 September I switched on 23 September and confirmed this switch. Plus net then produced an invoice refunding me a rather pathetic £30... See more

This is what Plusnet is offering me as a renewal as a long-time customer: Full Fibre 145 24 months £26.99 but increase to £30.99 on 31/3/26 and increase again to £34.99 on 31/3/27 Apart... See more

I switched over from BT and was getting full fibre speed almost but at a high price, I chose full fibre 500 from Plusnet but after 14 days I am only getting about 180 mbps and initially their child pr... See more

I have been with Plusnet for almost twenty years and expected at least a little respect and clarity from a company that once called itself friendly and straightforward. When my contract end... See more