Richard Copestake

I joined Plusnet in April, and honestly, it’s been one issue after another.

From day one, I’ve paid my invoices manually — but every single time, within an hour of receiving a bill, I get a message saying my invoice is overdue, and by the next morning, my service is suspended. Totally unreasonable.

When I moved home, I was promised next-day activation. It didn’t work. The following day it took over an hour on the phone before someone managed to get the connection working.

A few days later, I got a message offering an upgrade to 900 Mb for just £2 extra — I accepted. The next morning I received an email saying “Upgrade complete.”
Except… I now had no internet at all.

After another round of phone calls, it turned out Plusnet had accidentally closed my account entirely. They kept blaming Openreach, but the story didn’t add up. To make matters worse, while I was trying to resolve this, the retentions team tried to sell me a mobile contract — in the middle of a fault discussion. Completely tone-deaf.

Special mention to Craig from the retentions team — unhelpful, dismissive, and showed no empathy whatsoever. I eventually told him to stick it.

After this experience, I wouldn’t recommend Plusnet to anyone. Basic billing, service continuity, and customer care should not be this difficult in 2025

I booked two jobs and what’s frustrating is the drivers, some a great some are terrible. The first set of drivers took 6 hours to load the van and was so slow. They literally took a 5/10 minute break after moving each small box

My experience with We Buy Any Car at the Swindon Orbital branch has been deeply worrying and extremely stressful.

I completed the sale of my vehicle in good faith, submitted all the required paperwork promptly, and have done everything asked of me. Yet despite this, I have been left carless and £11,000 down, with no communication or reassurance from the branch or customer support.

The manager at the Swindon Orbital branch has not communicated properly at any stage, and appears disorganised and unclear about the process. This has only added to the confusion and anxiety. To make matters worse, when I have tried to follow up, emails go unanswered and phone calls are never picked up. It is impossible to get a straight response from anyone, leaving me completely in the dark about the progress of my sale.

This is not a casual transaction for me. The money from this sale is urgently needed to cover the costs of a family funeral. Instead of providing a smooth and professional service, the lack of organisation and support has left me in an incredibly difficult position at a very sensitive time.

At present, I am without my car and without the funds promised, with no indication of when – or if – the matter will be resolved. This is unacceptable. I would strongly urge others to be extremely cautious before dealing with this branch.

Item has gone missing. They say it's been delivered but nothing had arrived

I’ve tried giving Toyiverse plenty of chances, but they just can’t seem to get it together. Delivery is always delayed, no matter what I order. Their mystery boxes aren’t nearly as exciting as they’re hyped up to be, and I’m still left waiting each time. I had hoped things would improve, but nothing seems to change.

What not is a very tricky platform to sell on. In the UK, they force you use Evri whom destroy 8 out of 10 parcels. Whilst whatnot refund the buyer, it makes the buyer very cautious about using whatnot in the UK.

In the UK, the whatnot platform
Is being left to its own devices. There is no real moderation for spam or harmful users.

Separate to that if you are planning on this becoming your primary income don’t let it be. Whatnot will ban and suspend your account at any time whenever they like with no consideration for your business. Despite making 1000 sales +

I recently had an experience with Big Yellow that compelled me to write this review, a decision I don’t take lightly. My encounter with their service was deeply disappointing, marked by misinformation, communication issues, and an unprofessional attitude from the sales team.

Misinformation and Communication Breakdown: From the get-go, there was a glaring mix-up in the information provided to me. This wasn’t just a minor hiccup – it caused significant confusion and inconvenience. When dealing with storage solutions, you expect clear, accurate, and reliable information, but what I received was far from it. The incorrect details given to me raised serious doubts about the trustworthiness and efficacy of their service.

Unprofessional Customer Service: What added salt to the wound was the attitude of the salesperson I interacted with over the phone. Their demeanor was not just unhelpful but bordered on discourteous. As a customer expecting a basic level of respect and professionalism, I was left feeling undervalued and frustrated.

Cancellation – The Only Option: Given these negative experiences, I decided to cancel the service before even starting. The process of cancellation was straightforward, but it was a step I wish I hadn’t needed to take.

I had approached Big Yellow with high hopes, influenced by their reputation in the market. Unfortunately, my personal experience was starkly different, characterized by poor service and a lack of professionalism. I hope this feedback serves as a constructive critique and leads to improvements in their customer service. For anyone considering their services, I advise proceeding with caution and perhaps looking into other options as well.

f you’re a fan of mysteries, suspense, and the occasional wild goose chase, then boy, do I have a recommendation for you – DPD’s delivery service! My experience with them was like a thrilling episode of ‘Lost Parcels’, minus the thrill.

Contacting DPD is like playing a game of hide and seek, where they’re always hiding and you’re perpetually seeking. Trying to get a hold of someone there felt like auditioning for a role in ‘Mission: Impossible’. Spoiler alert: Tom Cruise wouldn’t stand a chance!

Now, let’s talk about their pièce de résistance – the delivery, or should I say, the magical disappearing act. They’ve lost my parcel worth £400! Yes, you read that right. It seems their driver took a detour into the Bermuda Triangle.

The driver, bless his heart, must be a budding magician practicing his vanishing tricks. Unfortunately, he’s a bit too good, because now my parcel is floating in the abyss of the unknown. I’d call him Houdini, but that would be a compliment.

In conclusion, if you’re looking for a reliable delivery service, look elsewhere. If you’re looking for an excuse to develop trust issues with courier services, DPD’s your go-to. They don’t just deliver parcels; they deliver frustration, mystery, and a free lesson in the art of patience.

DPD, if you’re reading this, maybe it’s time to swap your vans for a reliable pair of carrier pigeons. At least they know where they’re going!

Dear Karina,

I am writing to express my deep-seated concerns about Trustpilot’s verification process, or rather the lack thereof, which poses serious reputational risks for businesses like AstroAgency UK.

The current system permits any individual to create a business page and post reviews, without any substantial verification of their relationship with said business. This lax approach is antithetical to the core principle of ‘trust’ that your platform ostensibly aims to uphold.

The absence of stringent verification measures makes Trustpilot a fertile ground for targeted harassment, false reviews, and reputational sabotage. This raises not only ethical questions but also exposes businesses to undue risks, thereby undermining the credibility of Trustpilot itself as a reliable review platform.

I implore you to treat this matter with the gravity it deserves. Given the severity of the situation and its potential legal implications, I request that this issue be escalated to senior management for immediate attention and resolution.

Your prompt action is not merely an expectation but an imperative. Failure to adequately address these issues will compel us to explore alternative remedies, including legal avenues.

I await your urgent response.

Sincerely,

Dear Karina,

I am writing to express my deep-seated concerns about Trustpilot’s verification process, or rather the lack thereof, which poses serious reputational risks for businesses like AstroAgency UK.

The current system permits any individual to create a business page and post reviews, without any substantial verification of their relationship with said business. This lax approach is antithetical to the core principle of ‘trust’ that your platform ostensibly aims to uphold.

The absence of stringent verification measures makes Trustpilot a fertile ground for targeted harassment, false reviews, and reputational sabotage. This raises not only ethical questions but also exposes businesses to undue risks, thereby undermining the credibility of Trustpilot itself as a reliable review platform.

I implore you to treat this matter with the gravity it deserves. Given the severity of the situation and its potential legal implications, I request that this issue be escalated to senior management for immediate attention and resolution.

Your prompt action is not merely an expectation but an imperative. Failure to adequately address these issues will compel us to explore alternative remedies, including legal avenues.

I await your urgent response.

Sincerely,

Absolute moronic people on the phone. Literally no common sense, making the job of getting things sorted far harder than it needs to be. We have a god awful 1930s (it feels like) key to top up this stupid machine and it failed. We are off supply and 2 hours worth of calls and being on hold and we are still not sorted. Everything is a road block with these people, they are just as bad as SSE. Stupid outsourced call centres where there is high pitched laughing in the background, can hear other people’s calls. So stressful. I remain on hold again..

We see on our 3rd long term lease from drover. Things are much the same with customer service, slow and delayed. Last minute and pretty stressful. I opted to change my car but there was no urgency.

That being said the two gents that collected my old car & dropped the new one where BRILLAINT. Spent a lot of time going over the old car, making sure nothing was crazy. New car, all the instructions you could need. These two where the saving grace of drover, they arrived early and telephoned ahead.

Further to drivers reply. Here information is in correct. Again. It’s this stuff that makes them useless.

I was in a 24 month deal and I wanted to swap 15 months in.

I wanted to share my experience with Drover. This is 100% my own experience and how I feel things went when I signed up.

I signed up with "Charlie" over the phone and was told the usual stuff. He took the details and was easy. I came away with no email or confirmation of an order. Just a delivery date of 12th December, earlier than the website advertised to my suprise. I was also happy as I had a rental & it would work out i'd get a slight refund from the rental company.

A few days, went by and I still hadn't heard anything. I spoke to the drover live chat system, which is "over seas" and came away feeling frustrated. The communication from Drover, is really poor. They kept onb being really vague and I was getting worried about the delivery date with no real assurances. The delivery date came and it was changed to the 16th December again, everything was vague. They couldn't do ANYTHING until their fleet partner has confirmed the car. Few more days of chasing, it was confirmed. Then the hassle of dealing with the agent, again, being really vague. Everything was confirmed and payment took. Delivery was only confirmed by Drover on the Friday and delivery was Monday.

Monday came, I was really anxious / not really sure if it would happen about the delivery date, luckily the delivery company was super informative and the delivery guy was the nicest person i've met in a while. He gave me a lot of information about my brand new car and some advice. The car had 150 miles on the clock and i'm so happy with it. All in the car is 100% worth the hassle and I just wish drover would be a bit better with communication

A terrible company to deal with. They do not communicate, however upon finding out my activation date was cancelled. They didn't tell me, I rang to check and the girl on the phone was absolutely useless. Really disappointed.

The worse insurance company out there.

They are also the most expensive and provided me with nothing but 6 months worth of headache.

Cancelled the account and still get emails about "fees cannot be taken" I give up trying to contact them and sort this.

I initially took my insurance out with one call, through a comparison website. Paid my insurance, it was much higher than expected so had the black box fitted. Which was a pain in the rear end. No real information or guidance through, what it does, so it was fitted after being messed around and charged for the pleasure.
I've only ever had 3 interactions with this broker and all of them are painful. Chimps on the phones, could do better. I called to advise of a change, which rocketed my insurance by £1500, they wanted another £400 off my there and then for "another deposit" and also another £1500 a year. Told em to stick it and i'd call them back, when i've had chance to shop around, despite being on hold for 45 minutes.

Communication is crap. Dealing with them is stress full and anything beyond pleasent