AnyVan Reviews 

Always perfect, from a sofa to a motorbike to a classic VW all delivered with care and kindness at a great price. Thank you for all your help.

Great service

Great job. The logistics were handled perfectly

Marius was amazing - I was able to track his location and he contacted me to let me know that he was 30mins away. He was also quick at delivering the items to the destination and helped us with loading and unloading them. A very smooth experience overall. We highly recommend!

Worst company I have ever dealt with.

Moved this week and they said I hadn’t told them all of the things I wanted to move, however I sent a walk through video showing all of the house and what I want to move. I spoke to an advisor and he said he would update my inventory and told me how many boxes I would need to move everything in my home. I explained I had no idea how many boxes it needs as I’ve never packed a whole house before and I was relying on their professional judgement.

The mover turned up and said ‘I have too much stuff’ and it won’t fit and to call anyvan. I was on the phone to anyvan for 3 hours, they wouldn’t accept any wrong even though they agreed there was more on the video I sent than they said would fit into the boxes. They wouldn’t move it all without wanting an extra £1600 on top of what I already paid. We couldn’t agree to pay that much more money. We were left high and dry the day of moving with no mover. They would not take any responsibility and passed the blame on to us.

We were sold the ultimate package.. no surprises.. no stress.. leave it to us. This couldn’t have been further from the truth.

I honestly feel like I was robbed that day as we had to pay to move twice.We had to find a last minute mover at 12pm the day of our move as it took them 3 hours to decide they wouldn’t move anything other than what would fit in 45 boxes.

Avoid at all costs unless you want to be robbed of money and left with more stress than you can imagine on the day of your move.

I had a great experience with AnyVan. The booking process was simple, and the prices were very reasonable. The drivers arrived on time, handled my items with care, and were very polite throughout the move. I would highly recommend them to anyone looking for a hassle-free moving service.

Marius was very helpful and understanding. I was really grateful to have his help during my shifting process. Thank you Marius :) and thank you AnyVan. 10/10 service.

Excellent service. Professional. Effective. Reliable and Friendly.

Hopeless. Don’t rely on this company.

They don’t listen when you contact them, give you a quote and encourage you to book. Then confirm your booking and promise text updates, to narrow down their initial 8am to 6pm pickup window. Then send no texts, fail to turn up, and send an EMAIL when you’ve already waited in half the day, to say ‘Oops, sorry, we can’t handle that sort of job.’ Then tell me it’ll be a week before I get my £90 booking fee back.
Having been extremely clear what the job involved (car which has seized brakes, and so is immobile) I was deeply unamused. Have wasted days expecting them to do what they agreed to, left high and dry, and now going to have to explain my inability to get to work for days.
Useless company - don’t touch with a barge pole.

The transfer of chairs from Elmsworth Hants was well carried out. I was very impressed by your driver who helped us in getting the chairs from the van to our 1 st floor flat.
We would not hesitate to ask you again should the occasion arise
Best regards
Derek Lambert

This was my first time using Zoulfekar and his team, and they did a great job. A special mention to Hasan and his teammate, who were incredibly effective, kind, and efficient throughout the move. I was very happy to rely on them and would definitely recommend their service!

1. They canceled on me on the DAY of my move due to "no parking found," even though they parked in exactly the same spot a few days prior for another haul. This cost me several hundred pounds of rent.
2. Customer service then called me to "reschedule." The service representative was quite rude. She incorrectly told me that I could add items to my moving list with my new rescheduled date - a necessary requirement after they canceled on me.
3. When I reached out to add items to my moving list, an AI chatbot answered, telling me I couldn't add anything. I then canceled, having had £600 go down the drain due to their incompetence.

A local moving service did it at half the cost without any of their absurd complaints. Do NOT use AnyVan.

Excellent service. Would highly recommend

Disgusting company. Do not use.
Unorganised people didn't even know the delivery location and left themselves 3 and a half hours to load and unload the contents of a 3 bed house and missed the cut off for the storage unit. Meant we had to cover the extra bill for overnight storage and then coming back the next day to unload the rest.
Very unprofessional and rude. Will never use again. Avoid at all costs.

Unfortunately not a good service for the money paid. What the customer service guy said before taking the money and the subsequent communication after, were two very different things. I told them I needed the move completed in the morning. Get a text saying collection would be up till 1pm and delivery would be up to 7.30pm. This is because they go off and collect other customers things. This suits them, not me. Phone up and get to talk to AI. Doesn't tell me it's AI, I guessed. I wanted to speak to a person as the timings were way off the initial promise. 30 minutes on hold and then not interested. Customer service guy said they would help me down the stairs with my kingsize bed. 'Of course the driver will help you' Driver refused to help so I had to get it down and back up the other end on my own. Won't use again and won't recommend.

Very kind and helpful

Do NOT use this service for moving. Avoid at all costs. I scheduled a collection for 9-15 window slot (had to pay extra to ensure collection happens before 15:00). The driver was 2 hours late with 0 communication throughout. He CANCELLED my calls. AnyVan company phone was also not working for some reason. Despite calling different numbers for 10+ times I have received no response. The WhatsApp chat was operated by a useless bot. I have asked to connect me to a member of the team countless times; however, the bot refused. Once it even said “connecting, wait one moment”, yet I still did not receive a response. The team member only answered after I threatened with legal action. They told me their own driver is canceling their calls and asked me to ask the driver to call them as if it is my responsibility somehow. The driver has arrived with a full van 2 hours after collection time and could not load my one chest of drawers. In addition to this, he did not speak English, so communication was challenging. I asked him to cancel, refund and call the company and he refused telling me “he is just a driver” in broken English. After more messaging in WhatsApp I was able to cancel my order and initiate a refund. MY ITEM WAS NOT DELIVERED. This was particularly unfortunate as the furniture had to be moved today as my friend is moving out tomorrow. So he had to throw out the furniture, which he would have given to me otherwise. Not only was this such a pain (especially the lack of communication and no way to contact via calling, only whatsapp messages with the bot, which regularly get unanswered), the delivery was then not completed and my friend has lost 120£ as he had to throw out the undelivered furniture. I ended up crying at the end of this from exhaustion and dealing with this all day. Pick a local van service and do not trust the positive reviews.

Really good and efficient. The two guys that came were very respectful and polite. Boxes got delivered the same day as agreed.