John Evans

For several months thought Plusnet was ok and, I thought, reasonably priced but that soon changed when I started getting buffering when trying to watch TV. I supposedly had superfast fibre broadband 500 MB/s however speeds were regularly dropping to below 50MB/s. Also at the same time I was getting offered an upgrade to 900MB/s at a lower price than I was paying. I contacted Plusnet stating that I was interested in taking up the offer but would only do so if they managed to resolve the regular drops in service that I was getting. After 3 months of dispute, Plusnet were unable to provide a consistent broadband speed, would offer nothing by way in compensation for them failing to meet their contracted deliverables and then asked if I wanted to switch to the new 'faster' and cheaper deal. I obviously said No. I then moved to a different supplier who was not only faster but cheaper than even Plusnet's special deal. Plusnet then told me I would have to pay an early termination fee but after much discussion and me stating I would not pay it as they hadn't fulfilled their contract and as such had forced me to leave they eventually agreed to waive the early termination fee as a gesture of goodwill.
There's a lot more to add in that they said that they couldn't accept a drop in speed of 90% over WiFi at 5-10feet clear line of sight of the router as their fault, they were a low cost budget supplier who couldn't guarantee a level of service and would only accept a decrease in broadband speeds had occurred if measure via ethernet direct from the router. The other thing is their online support is appalling with them expecting their customers to use Twitter / X to contact them online with issues. No email and no online chat is readily available.
If you're in a small one bed flat and get a good deal then maybe go with Plusnet but if you're in a property that has multiple rooms or two storeys then avoid.

Item arrived swiftly but I wanted to return and even for a change in size there is a return postage fee minimum of £4.99. No option to return to store. I understand why charges are made for returns but this seems excessive when an exchange is requested.
This will make me think twice before ordering from them again; am I willing to waste £5 if the item isn't as hoped.
Also no option to chat with Customer services as their help is limited to specific questions only.

Internet itself is decent however since when did customer services have to be done through twitter?

I wanted to ask a question relating to early termonation of contract however have to set up a twitter / X account to ask a question. (Whatever happened to email or online chat)

I have bought MEACO Dehumidifiers, unknowingly via Loveshopping direct. The dehumidifiers were supposed to have been delivered next day by DPD however only the spare filters were delivered with the actual dehumidifiers being left at a DPD collection centre for us to collect between 090-1630 weekdays only. We don't have a car and work in those hors so cannot collect. Neither DPD or LoveShopping Direct can be contacted to rearrange delivery or explain why the dehumidifiers weren't delivered. LoveShopping Direct do not answer emails or the phone. O
Note. They have also charged us three times for the same order.
LoveShopping direct say they are award winning but I can't see how that can be true or what the award was for.
Overall terrible in all respects - Avoid LoveShopping Direct(Trusted partner of MEACO) at all costs.

The DPD consignment consisted of 3 packages. One was delivered and left in safe place, the other two, which were larger items were driven to a DPD collection point for us to go collect. We have no vehicle so cannot easily collect from the DPD collection point.
DPD's website is abysmal for anything other than tracking. There is no access to customer service, the 24/7 support is not available out of normal office hours. There is no option to have the parcel redelivered. It's all just a joke and amateurish.

Basically I have been a quidco premium member for many years and have been happy with the service offered. I recently questioned why the Quidco rates were always lower than the standard Topcashback rates and was told that it was because I wasn't a premium member. On investigation it transpires that Quidco no longer considers loyal premium members as 'premium'; instead 'legacy' loyal premium members no longer get any of the benefits of being premium. I also tried to raise a highest cashback guarantee claim but it said I couldn't because there was no transaction - even though I have email to say its been tracked.
I used to be really happy with Quidco but think it has gone downhill so will look to move totally to TopCashback unless they start to treat their loyal customers better.

Premier Parking Solutions appear to be little more than an extortion racket. They were paid to monitor a car park to ensure residents only use which is good however when our authorised pass fell from the window onto the floor Premier Parking Solutions issued a fine. We appealed and proved we had the authorised parking permit however Premier Parking Solutions totally ignored this. It transpires that their appeals process is owned by them so is not in any way independent. We will be looking to the landowner to have the contract with PPS stopped. PPS state they are professional, caring etc but in our experience their customer service has been abysmal. Do not use their internal review process as it is not independent, You could try using Resolver instead however I cannot verify how good they are but they have better reviews than PPS's so called independent appeals process

I recently changed broadband provider from BT to Sky however felt the need to cancel within the cooling off period and also because Sky were unable to provide any form of internet security and because the WiFi range from the Sky Router was abysmal.

I ordered 500MB broadband which was close to being achieved next to the hub however in nearby rooms dropped to around 30MB and once was even only 1MB.
The contract promised internet security however the tool for setting this up was constantly broken.
The Sky Customer Support is predominantly online and just sends you round in circles without providing any relevant support. It was extremely difficult to speak to a real person either via online chat or by phone. When I did find a number to call via a Google search the it initially still tries to push you back to its useless online support. The customer service staff whilst polite could not actually do anything to help. They acknowledged that the internet security product was broken and had been for some time and that there was no forecast as to when it would be available meaning I would have to remain unprotected . With regards to the speed and coverage They couldn't improve it at all and just said to wait 14 days to see if it settles. Please note that in the small print of contract it only only guarantees 3MB in rooms other than where the hub is located; you can get one month's refund if it drops below 3MB but you can only do this once over the duration of the contract.
Overall, pretty abysmal so I would advise steering clear of Sky for broadband. (Unfortunately I didn't check the reviews here before ordering Sky as would have seen the average 1.2 star rating from 1000+ reviews)

The glasses ordered were ok but were quite flimsy and had plastic lenses but that's what you get buying cheap imports. The website and almost daily emails after ordering promise huge discounts but these are somewhat misleading as you don't even have to put a code in to get the extra special VIP discount....
Also the glasses take about a month or so to arrive. The arm fell off mine after a couple of months. When I contacted Goggles4u UK they would not help, said they wouldn't send out spare screws so I could fix it myself, told me to go to a local optition and pay them to fix the Goggles4U glasses. They said they did offer a 15 day warranty / return but as I'd had them more than 15 days they couldn't / wouldn't help.
So, yes their glasses may be cheaper but that's because they are inferior quality and without any form of [post sales customer service. Will I use them again - possibly as they are cheap and can be useful as spare pairs but I'll check out some other companies first.

I purchased a perpetual licence less than a year ago. When using Filmora Wonershare yesyerday it asked me to update, which I did. I then spent hours creating a new project only to be told on Exporting it that I had to pay again even though I have a perpetual licence that has only been in use 9 months. Filmora's website has this as an FAQ to which the advice is pay up or return to old version. I returned to the old version, which I preferred anyway, but could then not access the projects I had just created.
Originally I thought Filmora would be a good value purchase however if the licence is only effective for a few months then I will have to look elsewhere as a casual user I can't afford to keep paying every time I use it.
I have been in contact with Leila in Customer Services and hopefully all has been resolved. It is still confusing to the casual user that you are prompted to update but I now understand and so will not update if the update changes the major version number as this will incur further costs. Leila has also kindly offered me an upgrade to Version 12. I do like the product and can recommend it to anyone wanting an easy to use video editor.

The policy was sold as a lifetime policy which I understood to mean if I stayed with them then there would not be any significant increase in premiums and the value of cover would be kept up to a level to provide adequate support if required and that treatment for a 'claimed for' condition could be claimed again in subsequent years should it be necessary. I believed the policy was for £2000 of cover / year which seemed reasonable at the time the polcy was taken out; in 2014.

I have had the policy since my dod was young and have never claimed on the insurance in all those years. The dog is still healthy and still does not require any treatment of any description. I was content to be on auto renewal for my pet policy as it was a lifetime cover but foolishly did not reread the terms of the policy each year. I noticed that this year my policy premiums had increased 300% compared to when I first took it out in 2014, however there has been no corresponding increase in the level of cover.
I am now in a situation whereby I am paying out over £800 a year for £500/year cover (Whilst the policy is for £2000 of cover it will only ever pay out a maximum of £500 for any single condition in a year.
You could claim up to 4x£500m however each claim has to be for a totally unrelated condition). On top of that there is a 25% excess, minimum of £80, for any individual claim meaning that I am now paying out over £925 for £500 of cover.
I complained to Helpucover about this in July of this year and requested a call back to discuss it before I would cancel the policy. They did not bother calling me back. I called them again today, after seeing a further increase to my premium with no increase to cover and requested a refund, only backdated to July as that was when I first complained, They have admitted that they did not try to contact me or escalate my complaint and are currently stating that I have no grounds for a refund however will look at it. They also stated that it is their company's standard practice to increase the premiums year on year without increasing the value of cover.
I would urge anyone considering taking out a policy with HelpUCover to think very carefully before you do and make sure you fully understand what level of cover you are signing up for. I'd also urge you to check your policy each renewal to ensure it actually offers value for money and provides the cover you need.

I can only give 4 stars at the moment as have only just placed my order. The online chat person, Zack, was however very helpful , offered a good price and explained all the process very well.
5 stars will hopefully be coming once I complete treatment

Let me start by saying I did not use the services of Apollo Transitions. I was contacted out of the blue by a Sam Wright saying that a Senior Consultant wished to discuss my career transition. As the offices covered my region I requested a meeting at the time they had offered. There initially was no reply so I rang and was then set up with an appointment which was less convenient time and outside of the window of my declared availability. I know that my email had been received as it was referred to in the telephone conversation. Something started to alert me that this was not all it seemed.

Prior to the meeting I thought I'd prepare by reading up on the company and the Senior Consultant I was to meet. Reviews on Apollo Transitions own site were, as expected, 5 star. I looked on independent review sites including trust pilot and this is where the review scores dropped considerably and I discovered for the first time this would be a service I would have to pay for. I contacted Apollo asking the question on whether there was a fee and if so how much. After some prompting I was told the initial meeting was free, then there was upto 2 hours of 'free' work carried out. Beyond that the fees started at £2500 but were payable by instalments.

I have never known a Recruitment Agency / Talent Agency / Head Hunter charge the individual. Others I use get their money from the potential employer or on placement of an individual through a finders fee, normally related to a percentage of the individuals pay, again paid by the employer. I consequently cancelled my appointment.

At the end of the day I cannot comment on whether the service offered is worth the £2500+ fee. All I can say is I'm not willing to part with that money up front with no guarantee of getting a job. If they were that confident of placing you then the fee would be on placement.