Fibrus Reviews 

Straightforward and no issues

Fibrus broadband itself is excellent and reliable.
My bill has gone from 24.99 to 39.99 a month which is a significant jump up after 2 years , unfortunately in the area I live there are no other fibre options so I'm stuck until others are available.
£15 a month rise on my bill is disappointing.

The connections amazing no problems whatsoever 10/10

The initial visit by a representative was informative and friendly. The engineers who then fit the hardware were punctual, swift and efficient.

⁸The lads that came to do the job were fantastic 👏 2 gentleman and very easy to work with.
The signal is useless. Very disappointing. As I was told that we would have great internet. The sim dongle that I have from ee is faster

Seamless installation, installers friendly, polite and explained everything we needed to know.

Helpful contractor, good at understanding the installation constraints and providing solutions
Good at handover of equipment

Well told new connection will be between 8am and 1 pm when it got to 2 pm and no show I called to see what was happening, that took 10 min to get through, they ararived at 2 15 , a long day waiting all working but not the app

They arrived when they said .. they were quick and efficient... And explained everything... Totally recommend

The service was very good and delivered a day early

Fast and easy implementation, good information about the visit and what was needed to prepare and advance warning given up to an hour of arrival. Price is great and broadband reception is excellent so far.

I live in a small bungalow and can't get wifi in bedroom and office. Contacted Fibrus , who instead of trying to fix problem, tried to sell me a new router for £150 or a extender at the ridiculous price of £6 per month, which would work out very expensive for a cheap piece of kit. No effort to resolve the issue, so I'll be leaving once my contract has expired.

Further to my August review , I need to submit another one star review.
My SSID is 1016140601
I cancelled my contract with Fibrus, as I am moving to a new address in an area of the UK where they do not supply broadband. Fibrus insists that I pay for the remaining 4 weeks of the contract !!!!
Despite receipt of an email confirming the cancellation of the contract, they now send me another no-reply email , saying that my contract will continue at double the original price after it ends, unless I contact them to say I do not want this!!!!!
The problem with this is that there is a two hour wait to contact them by phone , their robot chat facility is totally useless, and it is impossible to email them !!!!
I have emailed their legal department , as I consider the way they operate their business with residential customers is contrary both to good practice and to consumer legislation. The only power I have left is to cancel my direct debit in their favour !!
Avoid this company at all costs !

Engineer asked if I would b ok with the box in my hall .i agreed .i left him to it and when he finished ther were a whole concoction of wire and plugs just sitting on the floor

All went smoothly from start to finish.
From the sales rep to the men that installed it, which I must say were very tidy workers. The broadband speed is fantastic, fingers crossed it continues.

Arrived on time as per text.
Quick installation.
Information about log in and boosters quick and precise.
No damage created to property.

Engineer came for installation was great person. He tried everything to get install new fiber optic line to my home. He was also quite helpful for all requests. I was very happy with experience and installation.

Ordered Tuesday fit Thursday everything was sorted and set up on the day and was working when the engineer left 100%recommend