YouFibre Reviews 37,584

I've fell on hard times recently, and spoke to an agent today (Stuart S) . Who was so polite , and reassuring about setting up a later payment date . A prompt excellent service by this kind gen... See more

Liam Devine done my grandads install today despite the road being closed due to tarmacking He also fitted all the equipment in the back bedroom which meant he had to pin a cable right round the h... See more

Had engineer Emanuel Dada to install our broadband yesterday. Nothing was too much trouble, he was polite, well mannered & professional, even wore shoe covers on entering. He set up both phones & TV... See more

We are a small charity with big ambitions! We recently acquired a bas for our operations. We decided to install broadband because the phone signal is poor and our users asked for an improved service.... See more

Door salesperson Junior was very persistent and persuasive in a pleasant way. I have been with sky for 12 years with minor issues so no real push to change however Youfibres package and... See more

Got a technical fault, these things happen. Stuart S dealt with everything perfectly. He was professional, friendly, not reading off a script like some companies. Got a plan and made life easier for u... See more

Incredible service from start to finish! Not only do I now have an amazing speed 3 times quicker than my previous I'm paying less! The fact that YouFibre cover the termination fee is bonkers! Izett... See more

Overhead cable from the pole to the house was very loose and was hanging low, contacted YouFibre via live chat and within 5 mins got a response. The agent, Phindi R, handled my request quickly and got... See more

I was only browsing the Homepage when I saw the fantastic new offers ! We were on the You 1000 plan which was already excellent and now seeing the Black Friday Deal on the You 2000 it was hard to re... See more

EL OMAR Came today to sort my tv and fone out upstairs as I could not get any connection with fone tv or broadband and he was supreme, he knew his job with precise attention and a wonderful person... See more

Jonathan Collins came today. I wasnt here but my partner was. The reason i know jonathan provided excilant servuce is my partner asked me to leave a review. He never dose this so jonathan you must o... See more

I like to give a call out to El Omar who sorted out my WiFi dead zone in my bedroom come office. The initial installation by another engineer could not link up the router with the MeshPro in my offic... See more

Been with YouFibre now for almost 3 years switching over from Zen, Youfibre seems to have a bad reputation in most comment sections for some unknown reason but from my own personal experiance they hav... See more

Sierra came to change over our network today and he was super helpful with any questions and moving furniture, he was very efficient and got the job done making hardly any noise. Friendly guy and help... See more

Have just changed to you fibre, it was a really positive experience. Couldn't fault the young installer that came his name is Jak Sword a very polite young man who seemed to really enjoy the job,... See more

The service recieved from your associate (Stuart S) was phenomenal. Got my issue resolved in record time and knew exactly what he was talking about. I run a team of Techincal Engineers and if my team... See more

My decision to switch to Youfibre was easy, great fast broadband, great installation, buy out option of old contract. I've had no issues at all and broadband it fast and cheaper than any Major provide... See more

Zintle was very informative. They were able to check my connection and arrange for a home visit in just a couple of days. Unfortunately noone told Zintle that there was an outage, so the booking could... See more

Having previously left a bad review for my frustrating online experience getting support from YouFibre, I eventually managed to get them to agree to send and engineer out and Paul R was brilliant! He... See more

Just swapped to You Fibre! What an amazing experience I have had so far! Izette du Plessis, the advisor who helped me switch and got me a refund to pay off my previous provider was super helpful so... See more

I joined YouFibre over a year ago on the 1000mb deal. The speeds are amazing and 99% of the time ive had zero issues with the Internet or speeds received. As long as youre using ethernet, you... See more

Max B from tech support was super helpful with a router issue. Very patient and talked me through everything. I also spoke to someone else from customer support recently to upgrade my plan and they... See more

Kieran M was brilliant yesterday. I ordered a Mesh, which usually takes a few days to arrive but he brought it the same day, set it up and made changes to the connection to suit everyone in the house.... See more

Easy transfer from previous provider, and Tino who came to do the engineer install was sound. Very professional and polite and quick. So far so good, hope it continues 👍🏼

Had trouble with my internet connecting to my tv but Stuart S helped get my problems sorted within minutes of contacting customer support. Couldn't fault the service or wait times. Highly appreciated... See more

the guys that came in to fit the equipment, were on time, clean and tidy and it was done in a reasonable time, and we received tex to say what time they would arrive

Stuart S helped with multiple issues (disconnecting WiFi, cancellation fee, switch over) and was extremely helpful and to the point. Probably the best experience I’ve ever had in customer service, can... See more

Nice and easy installation process and service has been fantastic since we’ve been using been in place for just over one months now

I've been back a forward with 2 agents who done nothing but cause me absolute stress. Within a few moments of speaking with Stuart he has been able not only to resolve my issue but delivered an A* cla... See more

Liam Devine came today to install my YouFibre Wi-Fi he was such a pleasant man who explained everything he would need to do in order to get my internet up and running. He cleaned up after himself,... See more

First and only time I've ever bought somthing at the door 3 months back. Nice gentleman who I don't have a name for with John who was working part time while at Uni. No hard sell, knew what they were... See more

I was having a horrendous time with the service I was receiving from you fibre and its online/remote support for the first 4 weeks of my contract. Nothing worked, long responses to requests, chat func... See more

Raoul came to install my mums home internet. Absolutely fantastic service, very nice, polite person,job done quick and everything left tidy and all the instructions given. Very very highly recommend... See more

Karl M came around this morning to replace my router to the new YouFibre Hub Pro WiFi 7 router after upgrading to the You2000 package with You Phone. Karl was great, a really nice guy. All changed ove... See more

Jonathan Collins was our engineer, and I can't praise him enough. Quick, professional, polite and efficient. Cleaned up after himself and got me online with no issues. Now got 1.2 Gig internet speed.... See more

I have been with You fibre nearly two years now, and have been really impressed with their support any fault is quickly dealt with in professional manner, explaining things in simple terms. They sort... See more

Paul S youfibre engineer gave excellent service today connecting me to the Internet. He explained everything in such a friendly professional manner ensuring all my devices were connected to the Inte... See more

From the very first call enquiring about your service I have been impressed. All my questions were answered and I felt reassured about changing from a provider I've been with for 20+ years. The engine... See more

Contacted via chat as contract coming to an end. Ryan W was fantastic no nonsense just offered a good new 18 month contract with a small increase which was fare. On top a new improved router. Service... See more

Danny from YouFibre was absolutely fantastic. He arrived right on time, introduced himself politely, and got straight to work. He explained everything clearly, from what he was doing to how the syst... See more

The installation was incredibly smooth and hassle-free. The installers were highly skilled and knowledgeable about the job. The internet speed is more than double my previous provider’s speed and is a... See more

Franna Banana. Had YouFibre installed today to replace my old copper connection. The engineer was very friendly and efficient, he talked me through everything he was doing and accommodated my requests... See more

I’m extremely happy with YouFibre! The broadband is fast, reliable, and the connection has been consistent since day one. The installation was quick and professional, and their customer service team i... See more

We had Kieran out today to resolve an on going issue. He was absolutely amazing, his support, care and patience was unbelievable. He couldn’t do enough for us and went through everything thoroughly an... See more

Had my YouFibre installed by Jonathan Collins, and honestly, he was outstanding. Super friendly, professional, and clearly knows his stuff. He went above and beyond to make sure everything was perfe... See more

Palesa was excellent! She assisted me quickly, understood exactly what I needed, and helped me complete my upgrade via chat. Thank you for the great service.

Gary came to install our YouFibre connection today and did an amazing job! He was friendly, polite, and explained everything clearly from start to finish. The installation was done neatly and efficien... See more

Tommy did an excellent job installing my broadband. He arrived right on time, was polite and professional throughout, and explained everything clearly. The installation was quick and tidy — no mess le... See more