Nigel Russell

United Kingdom

Reviews

Review of Parkdock


Rated 1 out of 5 stars

Parked my car believing it would be…

Parked my car believing it would be staying were I parked it, they took car keys just incase they needed to move the car, ( turns out they did, it went for a drive to somewhere in Epping..... ) my car has tracking ! Came back 4 weeks later, took ages to be collected from airport (over 2 hours after contacting them) my car was waiting for me LOOKING like a rally car covered in mud inside and out ! Empty Coke cans, red bull cans in doors ... It was a brand new car but now was muddy filthy inside a plastered in mud outside. Did bring to the guys attention who gave me my car keys (also covered in mud ) he shrugged and walked away ! Do not believe any of the 5 star reviews clearly written by staff and friends of the owners. Be very careful using this company, I certainly will never use them again.

26 November 2025
Unprompted review

Review of DPD Local

Review of Iglu Cruise


Rated 4 out of 5 stars

Use Iglu cruise to book a lot of my…

Use Iglu cruise to book a lot of my holidays, always found them to offer good prices and excellent service. Their communication with there loyal customers is not as I would expect, only seem to bother you when they want payment.

6 September 2025

Review of Currensea


Rated 4 out of 5 stars

All worked seamlessly

All worked seamlessly, set up to use my main bank account, now when I spend abroad I use currency card, and get excellent exchange rates and no charges, money taken directly from my main bank account. Easy and safe

2 March 2026

Review of Cover4Rentals


Rated 4 out of 5 stars

Quick and easy cover for car hire…

Quick and easy cover for car hire excess, much more cost efficient than paying the hire company. Not had to actually make a claim, so how well they handle that is of course a different matter, and to be honest never really want to find out

11 May 2026

Reply from Cover4Rentals

Hi Nigel,

Getting cover sorted before your trip should be simple and affordable, so we're pleased that was your experience. If you do need to make a claim, the Cover4Rentals team will be happy to help.

Kind regards,

Anna

Review of MedicineMarketPlace


Rated 4 out of 5 stars

Excellent service, competitive prices

Excellent service, quick delivery, thorough procedure. Moved from another supplier to Medicinemarketplace as found there prices are more competitive. The initial process of gaining approval for prescription was a little labourerus, with things like live video and photos and history, but once completed everything went well. Quick delivery and competitive pricing.

1 September 2026

Review of TUI


Rated 4 out of 5 stars

Overcrowding is the biggest issue

Cabin was fine, clean and functional. Ship was in good condition even though it's quite old. Public areas could be overcrowded, so finding a seat difficult. People would claim sunbeds even if they didn't use them, other cruise lines will not allow sunbed blocking. Entertainment in theatre generally good. Other Venus on a evening again very busy and unless you are there very early difficult to get a seat. Lot of bingo and karaoke which is fine if that's what you like, but a bit to much ogy ogy ogy and Sweet Caroline for me. Food was generally good, we didn't like the buffet, the food good, but again overcrowding a big problem. Cocktails not made to order but some kind of pre mix, wine was drinkable but not what I would call good, soft drinks none branded . The staff were good, friendly and helpful. Overall a okay experience but miles away from premium, overcrowding been the biggest issue with this cruise.

27 August 2026

Reply from TUI

Hello Nigel,

Thank you for taking the time to share your feedback.

We’re pleased to hear that you found the cabin clean and functional, the ship well maintained when sailing with us most recently, and the entertainment and food generally enjoyable. It’s also great to hear that our staff were friendly and helpful throughout your cruise.🚢

We’re sorry, however, that the level of overcrowding had such an impact on your experience. We appreciate your comments around finding seating in the public areas, theatre and evening venues, as well as the issues you experienced with the buffet and sunbeds. We’ll make sure your feedback is shared with the relevant teams.

Thank you again for taking the time to share such detailed feedback. We hope we’ll have the opportunity to welcome you on board again in the future.

Kind regards,

Lucy
Customer Support Team
TUI GROUP
TUI UK & Ireland

Review of Bolt Pharmacy


Rated 5 out of 5 stars

First rate customer care / service

I have found the communication with Bolt is exemplary, they quickly respond to any request for help or advice. Customer care / service is excellent all round.
Delivery is quick and items well packaged and discreet.All This aside unfortunately I have now left Bolt, as I found a MUCH cheaper supplier, saving me around £40 per month without a subscription (like Bolt).





17 August 2026

Reply from Bolt Pharmacy

Hi Nigel,

Thank you! It's great to hear that our communication and response times have stood out, and that everything from customer care through to delivery has hit the mark for you.

We appreciate you taking the time to share this.

The Bolt Team

Review of Onyxcruises


Rated 5 out of 5 stars

Mark our customer service travel agent…

Mark our customer service travel agent was excellent, he advised us on options that were available on this holiday with both stays in. Bali and Sydney Australia both before and after our holiday, now lets hope all proceeds as planned.

30 March 2026

Reply from Onyxcruises

Thank you for your kind review!

We’re delighted to hear that Mark provided excellent service and helped you explore the best options for your holiday, including your stays in Bali and Sydney. It’s great to know you feel well-prepared for your trip.

We’re confident everything will run smoothly, but please don’t hesitate to reach out if you need anything at all before you travel. Wishing you a fantastic cruise and an unforgettable holiday!

Regards,
Customer Services Team @ Onyx Cruises

Review of Alpha Heating Innovation


Rated 5 out of 5 stars

Engineer turned up on time

Engineer turned up on time, gave us a call 30 minutes before he arrived. He worked quickly and effectively to service the boiler, replaced a few parts that needed changing ( included in service price ) took about an hour. Very pleased with service

24 March 2026

Reply from Alpha Heating Innovation

Hi Nigel, we're very pleased to hear that all went smoothly with your engineer visit and that you received a great service. Thank you for leaving a review.

Review of MSC Cruises UK


Rated 4 out of 5 stars

Great value winter cruise

Great value winter cruise, Hamburg closed on Sundays which is disappointing as it's two sea days to get there and back. Food and service is okay, cabin was good

17 January 2026

Reply from MSC Cruises UK

Thank you for sharing your comments. We’re pleased to hear you found your winter cruise great value and that you were happy with your cabin. We’re sorry that arriving in Hamburg on a Sunday was disappointing, as many local shops operate with reduced hours or may be closed entirely on Sundays. We’re also sorry that the food and service only felt okay during your stay. Please rest assured your feedback has been noted for internal review and improvement.
With thanks, MSC Cruises

Review of Currys

Review of Spring Savings


Rated 4 out of 5 stars

Easy move to spring saving

Easy move to spring saving, some of the best interest rates currently, if they change the rate I will move my money.

18 August 2025

Reply from Spring Savings

We're glad you're enjoying it!

Review of Seascanner UK


Rated 5 out of 5 stars

Seascanner came up with best prices

Seascanner came up with best prices, I tried several booking sights including with the cruise line it's self, seascanner came back with a substantial saving and same special offers that the cruise line had, so win win. Two days later cruise line rang me to say they had seen me pricing up this cruise on there web site I informed them I had booked via seascanner as much better price than they offered, they seemed shocked by the discount I had received.

16 June 2025
Unprompted review

Reply from Seascanner UK

Hi Nigel,

Thank you for taking the time to leave us a 5* review, we appreciate your positive feedback.

We are thrilled to hear that you booked a cruise for a great price on our website and have had a positive experience.

We hope that you have a wonderful time on your cruise and we look forward to helping you with any future holidays!

Regards,
Seascanner Customer Support Team

Review of DiscoverCars.com


Rated 4 out of 5 stars

Good service and great price,older car…

Good service and great price,older car but it good condition, it was clean and tidy.

4 June 2025

Reply from DiscoverCars.com

Dear Nigel,
Thank you for sharing your experience! We're thrilled you appreciated the service and pricing. It's great to know the car was clean, tidy, and in good condition, even if slightly older. We aim to ensure top value for our customers through our trusted partners. We look forward to helping you with your next trip!

Best regards,
Eva Smith
Community Manager

Review of Lebara Mobile (UK)


Rated 5 out of 5 stars

Phone answered quickly excelent service

Phone answered quickly, customer service sorted out my problem quickly and efficiently. Very happy with the fantastic level of customer service, Piyush was excellent thank you .

21 February 2025
Unprompted review

Reply from Lebara Mobile (UK)

Hello,

Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!

Best Regards,
John-Paul Patten
Operations Director

Review of Checkatrade.com


Rated 5 out of 5 stars

Put job on checkatrade got 2 responses

Put job on checkatrade got 2 responses, both company's turned up to check work required and both gave competitive quotes. We picked one company to complete the work required based on reviews for there customers. Work completed on time and on price.

4 October 2024

Reply from Checkatrade.com

Hi Nigel, your 5-star review made our day! At Checkatrade, we work hard to connect homeowners with reliable and skilled tradespeople. We’re so glad that we could help you and appreciate you taking the time to share your positive experience. Thank you for choosing Checkatrade!

Warm Regards
Checkatrade Team

Review of UK Flooring Direct

Review of British Gas


Rated 4 out of 5 stars

Moved to British gas was simple

Moved to British gas was simple, guy on phone was very polite and was very helpful he offered several alternatives for fixed price contracts or variable prices

26 April 2024
Unprompted review

Reply from British Gas

Hi, it’s so great to see such an amazing review! They’re always a pleasure to read & it really is appreciated - Thank you!
If you need any help in future, please don’t hesitate to reach out on our social media platforms: Facebook, Twitter or Instagram. Be sure to mention Trust pilot so we can pick up your query quickly 😊 Kam

Review of now:pensions


Rated 1 out of 5 stars

Quick at taking your money…poor at paying out

Quick at taking your pension contributions, but when retirement comes around they seem very unresponsive to actually paying back any money, very very poor communications letting you know what's going on . Lots of red tape created to deley paying out any money.

21 May 2024
Unprompted review

Reply from now:pensions

Hi Nigel,

Thank you for leaving us a review to raise your concerns.

I understand you’re unhappy regarding the lack of communication and delays in receiving your retirement funds.

I’m sorry that you’ve had to raise this with us.

Rest assured, we take your concerns seriously and aim to put things right where we can.

As we need to make sure we are looking at the correct details when investigating your query, could you please email the following essential information to trustpilot@nowpensions.com:

• Your full name
• Date of birth
• National Insurance number.

With this information, we’ll do our best to resolve your query promptly. We constantly monitor this inbox and aim to respond to you within 2 working days.

Thank you,

Hiba
NOW: Pensions