R Brun

Knowledgeable people, quick service and reasonable prices. Full marks.

The driver who made the delivery is always punctual, polite and friendly. He parks and handles the goods with care, he's a credit to the company.

Peter arrived on time and worked carefully to achieve a good result despite the rain. Everything was left neat and tidy.

A huge range pf new and used products. The website makes it easy to find what you want and order it, and items are dispatched very quickly. When I have needed to contact them they have responded quickly and are helpful.

Green Feathers make good quality products and the support is first class. I had a couple of questions and received a reply within a day, and the reply was helpful and complete. Full marks.

They are extremely helpful but despite this are unable to let me know what kind of smart meter their installer will bring. I can get the meter cupboard rewired to make room for some of the smaller ones available, but they say there's no guarantee the installer will bring a smaller one and might turn up again with a big one that simply won't fit. So I'm unable to have a smart meter because the larger ones simply won't fit in the cupboard. Not good - they want me to have one, you would think they would be able to instruct the installer to bring a small one.

On time and friendly, careful delivery from a cheerful driver.

They took over a year to come up with a decision with which I didn't agree. However, I accepted it was the best I would get. I've since learned that as i didn't agree with the decision, there will be no action taken at all - not even the action they originally offered. This was not made clear.

The drive is always punctual and friendly, and he parks with care.

Excellent personal service. They are always extremely helpful and orders are despatched quickly. They offer a very good part exchange service, and a wide range of used products. A favourite supplier for many years

I always get great service from Park Cameras. They have a huge range of new cameras and lenses, and some interesting used kit. Prices are reasonable and despatch is always quick.

The communications are clear and easy to understand. Having been with them for several years, they have not yet made a mess-up of billing. This is a sharp contrast to energy companies we have used in the past.

Delivered on time, careful parking, polite and friendly.

I ordered a watch for my wife, it wasn't working but the return process was very easy, with a reply-paid label provided. The replacement arrived within a week and was perfect.

It was very easy to renew and the price rise this year was modest compared with other insurances. The cover is good and the price is very fair.

Pre-sales advice and support were excellent. Fotospeed make a lot of YouTube videos explaining the pros and cons of different products. Once I placed the order, the printer arrived the next day!

The cabinets are extremely well designed and well made, but the company don't stock spare parts, even for current models. As soon as anything goes wrong the whole cabinet has to go to the recycling centre, this isn't good for customers or the planet and probably contravenes "right to repair" legislation.

Item arrived inadequately packed, one item missing. Email confirming the order had an email address to use to contact them. I typed in all the information, with photos, and I received an automated reply saying not to use that email address, but fill in a web form instead. Why are they sending out emails telling you to contact them on an email address they don't monitor? The web form has been designed by some arty-farty who thought oval boxes look pretty, quite oblivious to the fact they conceal the ends of the lines of typing at the top and bottom of the box. I guess nobody at Blacks has heard of the disability discrimination act. I eventually received an email asking me to phone, which I did, but the person I spoke to was unable to answer any questions about the IT issues and wanted me to answer a lot of irrelevant questions before they could "investigate" the missing item. In total I think they have wasted 30 minutes of my time, I just won't use them again.

To add insult to injury, they have commented to this review inviting me to contact them using the same dreadful non-DDA compliant form I've complained about in the review. They obviously didn't read it and the reply was probably generated by a bot.

Item contained camping breakfast and gas cartridges. Nothing sharp or heavy. The strong cardboard box had been ripped open, presumably by somebody looking to see if there was anything worth stealing. One gas cartridge was missing.