I own a legacy Sony A-100 DSLR camera and my original flash gun had died, When I checked the compatibility of current flash guns the Sony info indicated that a Godox would work with a Sony hot sh... See more
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Review summary
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Reviews shaping this summary
Phoned in Question answered as always Good advice given. The used lens I bought looks brand knew. Works perfectly My original had just worn out Perfect zoom for landscape Been using We... See more
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WEX helped and attempted to resolve a recent issue I had with a purchase. More importantly I was in a state of grief after the lose of my girlfriend recently. The staff were compassionate and emp... See more
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Ordered a used Sony A7C from Wex, it was exactly as you want it to be, item arrived quickly, well packaged and exactly as described. While it was slightly more than eBay, you have the confidence tha... See more
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Company details
Written by the company
Established in 1997, Wex Photo Video has helped over a million photographers and videographers achieve their goals. Wex's dedication to service, expertise, and customer satisfaction is underpinned by competitive prices and the largest range of any UK photo and video retailer, with over 30,000 products.
At Wex our mission is to treat all of our customers with the care and attention that is expected from the UK's biggest photo-video retailer. This approach is echoed through our five promises:
Written by the company
- Range
- We offer the UK's largest range of photo and video equipment, with over 24,000 products available for purchase on our website.
- Trust
- We offer a 30-day Return Policy on nearly every item, while products in our used section come with a 6-month warranty.
- Service
- We uphold our reputation for having unbeatable service: whether it is online, by phone, or in person. Every order is picked, packed, and shipped with the utmost care.
- Value
- We offer affordable, high-quality photo and video equipment along with many ways to help you find the right kit including, part-exchange, finance, and the used products section.
- Passion
- We are a company of photographers and videographers. We stay up-to-date on the latest technologies in the industry and freely share our knowledge through workshops and seminars.
Contact info
13 Frensham Road, NR3 2BT, Norwich , United Kingdom
- 01603 486413
- sales@wex.co.uk
- www.wexphotovideo.com
4.8
Excellent
79K reviews
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A beautiful non - reflective matte screen.
This is a beautiful screen and its non-reflective matte surface is a real bonus.
Colours are true, bright and easily adjustable to one's preference. Although I haven't needed to use it yet, the fact that it will rotate to a vertical screen is an excellent means of viewing portrait photos.
I would recommend it if you need to buy a new screen.
29 October 2026
Replacement lens caps
Replacement lens caps - good price, well packaged and prompt delivery as always
29 October 2026
3 Legged Thing L Bracket.order processing and delivery
Prompt order processing and delivery. Price was great. Very well packaged.
27 October 2026
very friendly and helpfull service
very friendly and helpfull service, all ways listen to your needs . all ways have a good supply of good used gear at very good price and condition.
29 October 2026
First class customer service
I recently purchased a piece of photographic equipment from Wex. It was delivered quickly without a hitch. Unfortunately within a couple of days it developed two faults. Returning it to Wex was very straightforward and easy. Wex sent a replacement to me within days of receiving the faulty item. The customer service from start to finish was absolutely first class.
31 October 2026
Unprompted review
Martin was efficient with full…
Martin was efficient with full information to my query. He gave options to item not available
5 November 2026
Unprompted review
Used Wex real person live chat…
Used their real person live chat facility - prompt, courteous, understanding and reach a conclusion quickly and easily. Martin was superb.
5 November 2026
Unprompted review
Efficient!
Online ordering and store collection process was straightforward and efficient.
29 October 2026
Excellent service and products
I've bought from Wex a few times and their service is excellent and organised the next day delivery is brilliant always on time and the items are better than described in my experience thanks 👍
29 October 2026
May use AI-assist with repliesRead more
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Top-class experience with WEX Photo…
Top-class experience with WEX Photo Video. The Nikon Micro lens arrived rapidly and was packaged securely. Offered at a great price, the build quality and optical rendering of the lens are superb—capturing exceptional detail across the frame. I will definitely buy from WEX again.
29 October 2026
Reply from Wex Photo Video
Hi Raymond,
We are so pleased to hear that you had a top-class experience with us. It is wonderful that your new lens arrived quickly and securely packaged, and that you are happy with its superb build and optical quality at a great price. We look forward to welcoming you back in the future.
Wex Customer Services
Easy website to navigate
Easy website to navigate , ordering process easy to do . The few times i have had a query always resolved in a friendly and professional way .
29 October 2026
Reply from Wex Photo Video
Hello,
We are pleased to hear that you found our website straightforward to navigate and the ordering process simple. It is also wonderful to know that our team has been able to assist you in a helpful and professional manner whenever you have had a query. Thank you for sharing your positive experience.
Wex Customer Services
Great staff
Always quick to answer the phone. They are always helpful and give great advice..
29 October 2026
Reply from Wex Photo Video
Hi Gary,
We are pleased to hear that our team responds to your calls promptly and provides useful guidance. Thank you for sharing your positive feedback with us.
Wex Customer Services
Great customer service
The customer service department was excellent and swiftly resolved the problem with our delivery. We received the wrong item after a mixup in packing. We were kept informed and the correct item arrived a few days later. Mixups happen and we will definitely be ordering from Wex again.
27 October 2026
Reply from Wex Photo Video
Hello,
Many thanks for taking the time to leave this positive feedback, we really appreciate your kind comments!
Very glad we were able to resolve the initial issue swiftly for you.
If there is anything else we can do for you please don't hesitate to get in touch.
All the best,
William
Customer Service Management Team
Reply from Wex Photo Video
Hi Geoff,
We appreciate your positive feedback! We are so pleased to hear that you consistently receive excellent service and enjoy our highly competitive pricing. Thank you for taking the time to share your experience.
Wex Customer Services
Easy to order vouchers etc
27 October 2026
Reply from Wex Photo Video
Hi Sheila,
We are glad you enjoyed your experience ordering our vouchers easily. Thank you for this positive feedback.
Wex Customer Services
Second purchase from Wex and really…
Second purchase from Wex and really happy again. Lense price was reasonable and next day delivery was amazing, I could start using the product immediately. Everything was as expected so will use Wex again in the future .
26 October 2026
Reply from Wex Photo Video
Hello,
We are delighted to hear that you are happy with your second purchase. It is great to know that the lens was reasonably priced and that the prompt next-day delivery allowed you to start using your new gear right away. We look forward to helping you again in the future.
Wex Customer Services
Disappointment Via Lack of Communication
I bought an order comprising of a number of items which were all supposed to be in stock but as the days passed and my parcel did not arrive i phoned only to discover they were awaiting one item. A few days later and the order was still not marked as dispatched so i sent an email to cancel. I am not a fussy customer, I do not mind waiting for purchases as long as I know what's happening rather than being left hanging. I've got to say I was disappointed but I've since bought the items elsewhere so not my loss.
30 October 2026
Unprompted review
Reply from Wex Photo Video
Hello,
Thank you for taking the time to leave this feedback on your order experience.
Sincerest apologies that the stock information shown online for your order was incorrect and ultimately led to you cancelling the order. This is certainly not the level of service we hope to provide to our customers.
We are keen to investigate this case further so we can ascertain what went wrong and how we can improve for the future. Unfortunately from the info in your review I have been unable to locate your order.
If you could kindly contact us on customercare@wex.co.uk with more information we are very keen to help.
Kind regards,
William
Customer Service Management Team
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