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London Camera Exchange Reviews 

10,946
•
TrustScore 5 out of 5

4.9

Camera Store•26 Locations
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Review summary

Created with AI, based on recent reviews

Considering 2,794 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally knowledgeable staff members who provide helpful, friendly, and expert guidance on a wide range of photographic equipment. Shoppers consistently highlight the great value, reasonable prices, and the reassurance of purchasing items in pristine, carefully described condition. However, some people mentioned occasional issues with delivery services and courier handling. A few reviewers noted that packages experienced unexpected transit delays or were occasionally left unattended near the entrance without a proper knock. Despite these minor shipping setbacks, consumers remain overwhelmingly satisfied with their overall transactions and product quality.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, noting that items arrive promptly and in excellent... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting extremely fast shipping times,... See more

Service

Customers consistently note positive experiences with service, highlighting brilliant support, excellent... See more

Staff

Reviewers mention positive feedback about staff, highlighting that team members are incredibly knowledgeable,... See more

Price

Customers consistently report satisfaction regarding the fair and competitive pricing available. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had a technical issue with a second hand camera bought from LCE last year. I have had nothing but really good and helpful customer service support, especially from the Manchester team, Gary and Ben... See more

Rated 5 out of 5 stars

The staff are amazing, incredibly knowledgeable and approachable. Products are competitively priced products and the customer after care has always been great. It's the best camera shop for miles arou... See more

Rated 5 out of 5 stars

Pre-ordered the new Sony RX10V when it was announced. Updates were clear & the camera was available as advertised. The transaction was completed easily and the camera was dispatched promptly. First im... See more

Rated 5 out of 5 stars

Superb customer service from the Chichester branch of LCE. Recently purchased a Fuji X-T50 camera and two lenses (the second of which actually came from the Plymouth store) and am extremely happy. So... See more

Company details

  1. Camera Store
  2. Binoculars Store
  3. Photo Shop

Written by the company

Established in Guildford in 1956, London Camera Exchange have grown to be the UK’s premier Specialist Photographic Retailer with 26 nationwide high street locations. An employee-owned business since March 2021 that continues to evolve and build on an unrivalled 67 years of heritage. We deliver award-winning service, provide impartial expert advice and knowledge across the widest selection of cameras, lenses, binocular and optical equipment from the industry’s leading brands. As our name suggests, we are also the best place to trade-in or trade up for photographic equipment. We look forward to welcoming you in one of our high street stores or our web shop.

Contact info

4.9

Excellent

TrustScore 5 out of 5

11K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 92% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.9

All reviews

(10,946)

2,611 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 2 out of 5 stars

The LCD tilt screen was wobbly

The piece I bought lumix s5ii came with a wobbly lcd display. Which was shocking to me. I have been a regular customer with LCE and had bought a lot of gear from the company never had experienced this particular issue. I do own other s5iis, s1rii, s5iix so I think I know what a wobbly lcd display means. It would have been better the issue was mentioned before hand

1 September 2026
Rated 5 out of 5 stars

"Excellent camera shop in London. Helpful, knowledgeable staff, fair prices, and great selection of new & used gear. Got a great deal on my camera/lens, trade-in was smooth, and service was friendly a

"Excellent camera shop in London. Helpful, knowledgeable staff, fair prices, and great selection of new & used gear. Got a great deal on my camera/lens, trade-in was smooth, and service was friendly and professional. Highly recommended for photographers of all levels — will definitely return!"

24 August 2026
Rated 5 out of 5 stars

London Camera Exchange

I have now used this company a couple of times and bought used products. The products I have purchased have been well priced and in New condition and unmarked. The delivery time on products is excellent. Cannot fault this company and would highly recommend.

28 August 2026

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