MPB Reviews 

I’ve sold to MPB before. A lower-value item went smoothly, with no issues and no change to the quote. This time I sold a more expensive camera, and the experience was very different.

The parcel was collected by MPB’s nominated courier, then sat at the local depot with no scans for days. MPB raised an investigation with the courier after I contacted them about it, and the parcel didn’t move again for almost a week. I was genuinely worried the camera had been lost.

Once it arrived, the grade was lowered by one level, which cut a significant amount off the quote. I asked if they could reconsider, as the only mark I knew of was a very small one on the lens ring. The reply said the grade would stay the same, citing that mark plus marks on the screen, which I’m confident weren’t there when I packed it. I’d recorded videos of the camera before dispatch. The week-long courier delay wasn’t really acknowledged.

The customer service staff were polite and kept me updated, and I appreciate that. But overall, on a higher-value item, the delay and the downgrade together left me with a poor impression.

My advice if you’re selling more expensive gear: before packing, take clear, close-up photos and video of every surface, especially the screen and lens. Check what their condition grades actually mean. And compare the quote with what you could get selling privately. The difference can be significant.

I never received the monitor and I am waiting the last 10 days my money back.

Got a fair price on Sunday. Full price plus an additional $10 in my checking account by Wednesday.

I sold a lens to mbp and was offered a great price. The transaction was seamless. You just package your gear, print a label and drop it off to the post. So easy and stress free. The money came through as soon as it was checked over. It took very little effort for a great reward.

MPB is always my first stop when I need new camera gear and so far they’ve always had what I’ve needed. MPB really takes the guesswork out of buying used. The thorough descriptions and photos really let you know exactly what you are getting.

It has a wide variety and the prices are the best!!!

This was my second experience selling to MPB and once again, the whole process was extremely smooth and pleasant. Shipping from Finland to Germany was free, and everything was processed quickly.

Simple and straightforward and quick , offered a good price and stuck to it !!

Very quick turnaround when selling to MPB with fair price given.

Great quality of everything I purchased at a good price

The price was fair relative to having to deal with the public selling my gear.

Abi was the best customer service agent you could wish for and found out everything I needed to know about the camera. There was no pressure for me to make a purchase which I appreciated.

I have upgraded till now bought 3 DJI drones, they were all in immaculate condition and a very fare price. I have also bought DJI spare batteries and again these were in perfect condition.
I will no doubt be buying from mpb again.
I can't see the point of buying second hand /used without a warranty.
DJI are a very good drone, so buying them from mpb gives me peace of mind.

Item delivered as described and pictured including accurate shutter count. Great service, will def use again. Many thanks

I bought a tamron 20-40 lens which turned out to be very noisy during autofocus and I found out while editing that it ruined my videos. I went to my account and realised there is no option for refund. I can only exchange but this is not helpful because after looking into the issue and trying all the troubleshooting online, turns out this may primarily be an issue with this particular lens or lenses and exchanging it doesn't garauntee I won't have the same issue . I'm on day 14 so should qualify for a refund. There should be an option to refund for an issue like this. Don't understand why i must buy something else from MPB . It's leaving me £500 out of pocket with a product that doesn't work as intended .I'm beyond disappointed

Very quick process beginning with the quote till receiving the money

Fair prices for some of the gear, also 12mo warranty, quick transaction and shipping. Overall had 5 transactions and everything went smooth each time! Recommended!

Very efficient and fast service. High quality items too.

Very disappointing experience with how MPB handled my shipment.

I paid extra for rush shipping because I needed the lens by a specific date, but the rush shipping fee ended up being completely pointless.

What frustrated me the most was the poor communication and coordination between MPB and FedEx. I was not informed beforehand that someone had to be present to sign for the delivery. If I had known, I would never have arranged delivery to my home.

When I tried to change the delivery address or arrange for pickup at a FedEx location, the FedEx system wouldn't allow me to do either. I contacted MPB to request the change, but nothing was resolved. Instead, FedEx simply attempted delivery again and again.

I was even told the package would be available for pickup at a Norwalk location, but it wasn't there. I ended up having to take a day off just to receive the package.

I understand that shipping delays and delivery issues can happen, but what matters is how a company handles those situations. MPB's lack of communication, coordination, and effort to resolve the issue was extremely disappointing.

I finally received the lens, but a day later than I needed it. I paid extra for rush shipping and ended up wasting my time dealing with problems that should have been handled much better.

Based on this experience, I'm not sure I'll use MPB again.

Excellent customer service, fast and reliable delivery with safe packaging. Accurate status match between description and condition of item received.