RoyalDesign Reviews 

We ordered the LäKö tableset and it was delivered in time but unfortunately without the parts needed to assemble the table. Than the claims processes started and 4 weeks later we still do not have the parts in our mailbox to finally assemble the table.
The person on the phone is polite, but the service towards to User is not satisfying.
Hard to reach by phone and no good claims handling process.

I ordered a side board, it arrived (with delay) totally damaged. I took immediately pictures and wrote an email to the company plus filled out the complain form. Nobody has contacted me yet, it’s been more than week. It seems that nobody seems to Care. Worst service ever. Now I have a fully damaged sideboard for more than 2000€ standing around.

I have awful awful experience with Royal Design company. They don’t respond on my email, they couldn’t find my return parcel, with was sent by FedEx courier service as requested. I am afraid that courier service was requested by purposes as it’s difficult to check the tracking of a parcel with courier service. I sent few emails with request to clarify the issue, but still have no response. Thinking about asking lawyer’s advice as the company like Royal Design should not be on the market as it’s very frustrating for the customer who trust them. Irina

Our experience with Royal Design has been extremely frustrating and disappointing. We received a lamp with a manufacturing defect that made it impossible to properly assemble. Despite clearly explaining the issue and providing multiple photos, Royal Design repeatedly blamed us for the defect, even though the problem was present upon delivery.

For more than a month, they have shown no genuine effort to resolve the issue. Emails were ignored for days at a time, and no practical solution was ever offered. Their customer service has been unresponsive, dismissive, and unhelpful throughout the entire process.

It has become clear that Royal Design is not willing to take responsibility for defects that exist at the time of delivery, and they consistently ignore consumer rights. As a result, we now have no choice but to engage a lawyer to enforce our legal rights.

A truly awful, awful experience with Royal Design. We purchased a table in November. It arrived damaged in December. We reported the damage upon receipt. Royal Design were unable to offer a replacement table, so we asked for a refund. We have still not been refunded, despite repeated chasing. Their customer service and refund teams are very hard to get hold of and unbelievably slow to return our money. Earlier this week, they told me it could still be two weeks or more due to a backlog they are working through - having previously told me it would have been paid by now. I cannot recall a worse customer experience than this. Looking at others’ messages on Trustpilot, one wonders if they are in financial difficulty and simply do not have the cash to pay customers what they are owed?
Having exhausted all efforts to secure a refund with Royal Design, I will be contacting my credit card provider next week to see what they can do and lodging a complaint with Trading Standards.

Worst Customer Service I have experienced! I have been trying to get into contact with the Support Team since January 5th because the carpet sent to me is blotchy, bad quality and does not match the measurements stated online. I just want to return the carpet and need a return label or some sort of instructions to send it back.I can‘t reach anyone via phone and the chat only provides a Chatbot which doesn’t understand my problem. I have sent numerous emails and last Friday someone finally contacted me about a lamp?!?!? I mailed back of course and now I’m not receiving any answer - again. This is quite ridiculous and very annoying for me as a customer. I will not purchase anything from Royal Design in the future!

I purchased a set of 3 Rice children’s toy boxes in November with no notification of delayed delivery at time of purchase. When I enquired with customer service, I got a very slow response that they were actually not in stock and they would be arriving next week. I then didn’t get any update for a few weeks and finally chased and got told they wouldn’t actually be in until February now. I’ve asked can I switch to a design that is in stock and have received no reply. Slightly ridiculous and disappointing but it looks like a lot of 1 star reviews lately with similar issues.

Be very careful! 'The customer exists to service the company/Royal Design' - and unfortunately not the other way around clearly Royal Design is that company! Find another place/website than Royal Design to buy the product you want, is our recommendation! I greatly regret that we did not check out the company and its customer policy before we jumped 'on'. Complicated return of goods, many requirements are made in the return information before a purchase. The goods you return and especially the packaging, must be in almost better condition than when you received them, otherwise they will deduct the credit. Almost impossible (- and in line with PostNord's customer service) to get in touch ... provides the wrong phone number on the website, standard/copypaste answers to slow emails. Despite a Swedish company that sets up Danish text, Danish is not spoken - refuses anything other than English or Swedish. Keeps the customer in emails with 'no-answer' replies. Holds back the credit for several weeks. Allows themselves to refer to 'holiday rush' despite goods purchased and returned in start/mid-November. Does not take our dissatisfaction seriously withholding (a large) amount - but sends a sudden email (in the same email thread) asking us to give them a number of stars for a good experience - rather arrogant. It is only when we point out that we intend to file a complaint with euro.consumer service (and text in English) that Royal Design responds with information that they have taken possession of our product, etc. .... BE CAREFUL!

I ordered one chair and a few other items, the delivery was delayed by 3 weeks because the chair was not immediately available. Yesterday I finally received the package - without my chair. No information before, no contact from their side.. just like nothing happened - no chair there. Paypal payment is not adjusted - it seems I should also pay for that chair now. One product I ordered is not as described and I would also love to return it and it seems I must then pay 19 euro fee for that 🤣🤣😱😱 UNBELIEBABLE

Yes I paid by PayPal and will open a dispute there, apart from the time waste the problem is I still need that chair and the price which was there in other shops for Black Friday is not there anymore.. so I can’t buy it anymore at this price

I recently ordered a vase from this shop and was very disappointed with the experience. The item arrived damaged — a piece of glass was broken off along the rim of the vase. I contacted customer service expecting a straightforward return and refund. Instead, I was informed that I would have to cover the full return cost of €19 because, according to the manufacturer, the vase is “supposed to look like this” due to being mouth-blown and that this was part of its “charm.”

I found this response extremely unhelpful and dismissive. A clearly broken item should not be justified as intentional craftsmanship. Being asked to pay high return fees for a faulty product is unacceptable.

This experience has unfortunately left me with a very negative impression. The customer service was unprofessional and uncooperative, and I do not plan to order from this website again. I hope the company reconsiders its policies and approach to customer support so others do not encounter similar issues.

I ordered a Flowerpot VP13 floor lamp on August 20th and received it broken – the metal stems are too short, so the shade can’t even be mounted. On top of that, the lamp seems bent forward (though that might just be poor design).

I contacted RoyalDesign support the same day. No reply until September 7th – almost three weeks later – asking for pictures of the packaging, even though I had already sent a video of the defect in my first message. I sent the requested photos on September 10th. Then silence again until September 20th, when they finally said my case was “now being processed.” Unbelievable.

Today, October 6th, I received yet another message asking for more photos — this time of the bend — even though that’s irrelevant, since the lamp can’t be assembled in the first place.

The whole experience is absolutely insane. It’s been a month and a half, and nothing has been resolved. I’ve been a customer many times before, but this was definitely the last.

EDIT: It's quite fitting that RoyalDesign is very quick to respond here (with no solution at all) but is taking 3 weeks+ via email

I placed an order and was made to believe for two full months that the item would be delivered, even receiving a specific delivery date. I planned around this. Just days before the scheduled delivery, I was informed the item wasn’t available at all — and likely never was, according to another retailer. This caused significant inconvenience and could have easily been avoided with honest communication. I genuinely don’t understand what this company’s business model is supposed to be.

Update 02.10.2025:
Though I have received below comment, RoyalDesign will contact me by email, I have not yet received any email since.

Original message 09.09.2025:
I have purchased a lamp that unfortunately did not meet my expectation (order number 104508832). Consequently I have submitted a request for return (online form) on 14th July 2025 (less than 30 days after receiving the lamp). I have not received any email or any confirmation with instruction of the return. I have sent emails on 17 July, 7 August and 4 September without any reply (only automated replies that customer service is experiencing a lot of requests and will answer request by request). Also, calls are answered by answering machine saying customer service is currently not operational - and I called numerous times during indicated opening hours. I hope company representatives can read my review and finally after 2 months to send me instructions/return label so that I can proceed with the return and get back my money.

I made my purchase on June 7th 2025; I bought 8 seat cushion to be delivered in London and my order number is 104682375. I have been trying support from customer service, since my purchase was made, but they never responded.
I will be doing an intercontinental moving next month and made this purchase well in advance, believing it would be delivered on time. However, besides not having customer support, I have been living a nightmare with FEDEX. They have been sending an email every single morning postponing my delivery date and, I am working from home for a whole week to be able to receive my parcel that they never deliver. I cant work from home; it is an exception.
I am writing here to ask for support because I strongly believe they lost my parcel.
Please, if my parcel is lost, could you please cancel my order as quick as possible? I have to back to my office and do not have more time to wait for the delivery.
And what more, my parcel finally was delivered yesterday and it was missing one cushion! I purchased 8 for my dinner table and they delivered only 7, despite being written 8 pieces on box. It is really impressive!
I am moving from UK to Brazil on July 21th and I am looking forward to receiving my missing cushion urgently before.

Great product, delivered quickly and well packaged.

I ordered two ginormous paper lampshades from this company which has lovely homewares and they were slightly damaged. No faffing about at their end at all: replacement, refund or discount offered immediately and resolved instantly. I wish all companies were as efficient. Thank you to Hanna!

quick delivery. wares were exactly as expected. unfortunately one plate was broken but quick and friendly customer service gave me the option to have an additional plate delivered or refunded. good customer experience.

The courier made a mistake which I myself could not fix. It was a time sensitive issue that email was too slow to handle. However, when I called the customer service, they answered immediately and on the phone there was someone who knew how to speak English perfectly (one cannot really expect that every company has someone who knows how to speak Finnish lol).

The customer service promised to contact the courier immediately, and indeed, immediately after the phone call I got an email about a new delivery! There was no arguing about whose fault the failed delivery was, no questions asked, no additional information required… Maybe they will make a reclamation to the courier, maybe not, but it’s not the customer’s concern and that really applied here. So thank you!

Also, I appreciate that even after many months Royal Design remembered me and asked me if I now wanted to have the product that was out of stock previously. That was very nice.

Very bad customer service

I got zero support from customer service when fedex made a mistake. Now I should be charged for not even receiving the package. Very slow response rate. Wouldn’t recommend to buy in case complications show up

My plate arrived broken and now I have to pay the equivalent amount of item in postage to return ot.