Update 02.10.2025:
Though I have received below comment, RoyalDesign will contact me by email, I have not yet received any email since.

Original message 09.09.2025:
I have purchased a lamp that unfortunately did not meet my expectation (order number 104508832). Consequently I have submitted a request for return (online form) on 14th July 2025 (less than 30 days after receiving the lamp). I have not received any email or any confirmation with instruction of the return. I have sent emails on 17 July, 7 August and 4 September without any reply (only automated replies that customer service is experiencing a lot of requests and will answer request by request). Also, calls are answered by answering machine saying customer service is currently not operational - and I called numerous times during indicated opening hours. I hope company representatives can read my review and finally after 2 months to send me instructions/return label so that I can proceed with the return and get back my money.