Lisa Hatzis

I purchased a set of 3 Rice children’s toy boxes in November with no notification of delayed delivery at time of purchase. When I enquired with customer service, I got a very slow response that they were actually not in stock and they would be arriving next week. I then didn’t get any update for a few weeks and finally chased and got told they wouldn’t actually be in until February now. I’ve asked can I switch to a design that is in stock and have received no reply. Slightly ridiculous and disappointing but it looks like a lot of 1 star reviews lately with similar issues.

Yet another terrible experience with British Airways!

Horrific customer experience with their call centres, each call I was given different, conflicting information as I tried to navigate their system when supplying a medical note as to why I couldn’t fly. My doctors practise are fantastic and everything is digital which is how they sent me my medical note on a password secure NHS website. BA didn’t tell me why it kept getting rejected until I finally (after many frustrating calls with call centre staff) spoke to one slightly helpful person on the phone. I was finally told it must be hand signed or stamped. What a waste of my GPs time and my time having to take it into the practise and then posting it to BA. Nowhere does it tell me this information online. They make it unnecessarily difficult and confusing for someone to change a flight due to medical reasons which is already a stressful enough time.

Super experience in the comfort of your own home.