British Airways Reviews 

Flew a long haul between San Diego and LHR in economy and dear heavens those 777s have the worst economy cabins I've ever seen. I'm around 5'9 and I could just barely fit a couple fingers between my knees and the seat in front of me(And I have small fingers). As a result of this dense seat packing the IFEs are right in your face, making viewing films and the map uncomfortable. The pillow provided was about the size of a piece of notebook paper and not much thicker. Most bizarre of all, the seats in the middle are set up in such a way that you have pieces of frame separating your legs, making it impossible to stash anything underneath it and requiring you to share your legroom with the people sitting next to you. It felt like that scene from A Clockwork Orange where the guy is strapped to a chair and can't move.

Okay, I've been pretty harsh so I'll mention the two good things: Flight crews were great both ways. The food service was also pretty tasty.

Our flight was to leave Madrid at12:10 but we finally left the tarmac closer to 4. Deplaned at 5:25 Heathrow time missed our 5:00 Alaska flight to Seattle.
The cabin crew were lovely but helpless.
Nobody knew why we were left on the tarmac for hours. Finally the pilot said the luggage count was off and they would need to take it all out and count and scan all luggage.
During the 6 hours we were on that plane we were given cookie & 6 oz of water.
Later we could buy a sandwich & drink until they ran out of everything.
No extra effort was made in the 1st few hours to get additional help to solve the problem with luggage which was an obvious error on British Airways end.
Never offered compensation, we were handed
A buffet dinner ticket and a breakfast, our rebooking is on British again as no Alaska flight was available, no lunch ticket, for a 4:30 departure.
We had to stand & wait in a fummy bus tunnel 35
Min for a crowded bus to the Radisson hotel.
We had an infant, handicapped elder & no luggage as we waited for an hour and it never came & when we asked we were told it was pulled and stored and it be another 45-60 min to get it.
Not one British Airways person could answer questions “go online and register your issue”.
Worst airline ever. This hotel has a steady line coming in from British Air.

Worst experience ever. Flight got cancelled last minute and no staff knows what’s happening. Ask me to collect my baggage and go to customer service but the staff at the arrivals customer service say they can’t deal with that so just have to figure it out my calling customer service line. Flight BA33

Flights to Florida. Got us there and back. Can't complain

Wanted to book a redemption flight that the website isn't able to handle so had to phone up.

I had to speak to 7 different phone agents before I found one able to book my trip. Several told me it wasn't possible. One told me to phone a different phone number that didn't work. One gave prices that were far higher than it should have been.

It clearly was possible to book what I wanted as it was eventually booked.

Having to hang up and phone back so many times I was surprised to receive so consistent an experience: disinterested, poorly trained phone agents that were not willing to work out how to book my trip. Not one apologised or tried to provide any sort of positive customer service experience.

It took me 3 hours to book the trip in the end. A huge waste of time.

I wish this was an unusual experience of BA for me. Sadly this level of appalling customer service is normal in my experience for their phone lines and their website is inadequate, forcing you to phone up for a lot of bookings.

Disgraceful service from BA.

My wife’s sister died whilst we were on holiday and had to fly back a week early.

There was no support or empathy using their bereavement contact number and they refused to get us home free of charge unless we supplied a death certificate. My sister in law had only passed away 24 hours so we were unable to provide any proof until we got home.

We ended up having to pay an additional £639 to fly us home which is disgraceful.

Tried again today to get this refunded but was refused because we had already flown home.

Do not use VA.

I had two flights with BA recently. One was cancelled and the next flight offered was for three days later. A hotel and meal voucher was offered but were unusable. Contacting the airline for assistance would have been impossible if not for one helpful employee at the airport, and the situation is still not resolved.
The second flight was better, delayed a mere hour and without food on board: a voucher was offered to pay for food in advance but as I by then expected it was unusable.

Will never fly with them again. Ridiculous customer service.

The fraudulent advertising and sale of their disgusting tasting and poorly filled Jasons sourdough toasties is a total con.
Bring back the Wiltshire ham and mature cheddar sandwiches, not that naff Kerridge fare.
If people are prepared for quality food please provide it.

It's very simple: I have asked 5 times for a £40 refund which is completely valid. I've even written to their CEO as BA's "customer service" in effect does not exist. I now have to resort to legal action to recover my refund. Don't be fooled by the brand, they are unreliable and dishonest.

It's now 1 week since I responded to a derisory offer from British Airways for a 2 hour delay to Verona due to the airlines negligence in allowing a passenger to board who should not have been allowed to board. I asked for a more meaningful response but HAVE NOT RECEIVED THE COURTESY OF A RESPONSE.
As I mentioned in my feedback last week, my opinion (and it would appear to be the view of many others) is that the current British Airways bears no semblance to the British Airways of a few years ago. Apart from the lack of communication to CUSTOMERS (really - is that how we are treated - NO), some of their staff are downright rude.

I have always expected a high standard of customer service from British Airways, which is why this experience was so disappointing.

My wife and I were travelling on the same booking on BA688 from Heathrow to Santorini. At check-in we were told we had been allocated separate seats. I explained that I suffer from anxiety and find flying very difficult, so it was important for me to sit with my wife. I even said that if we couldn’t sit together, I would rather travel on a later flight.

The check-in manager asked us to wait, then after around 40 minutes told us he had updated our booking with notes for the gate staff and instructed us to go straight to the gate without stopping anywhere. We did exactly as instructed, missing the opportunity to have breakfast or relax before the flight.

When we reached the gate, there were no staff there for around 10 minutes. When the staff arrived, we were told there were no notes on the system, so we had to explain everything again. We then waited another 30 minutes before being escorted onto the aircraft by the Customer Experience Lead, which made us believe the issue would finally be resolved.

Once on board, I politely explained that I was not asking for an upgrade—I simply wanted to sit next to my wife. Instead, I was told there was nothing that could be done.

The most upsetting part was the way I was spoken to by a member of the cabin crew. After I explained my anxiety and everything we had been through, I was asked, “Do you want to fly or not?” When I walked away to my seat to end the conversation, she shouted across the aircraft, “So you do want to fly?” even though I was already boarding.

I found this embarrassing and completely unnecessary.

I would like to say that the check-in staff and the Customer Experience Lead were polite and genuinely tried to help. My complaint is about the way the situation was ultimately handled on board and the fact that, despite following every instruction we were given, my wife and I were still separated.

I have submitted a formal complaint to British Airways and am waiting for their response. At the moment, I have lost confidence in flying with British Airways and am seriously considering using another airline for future trips.

British Airways is absolutely terrible,they don't have a clue in what they're doing and are very rude to their customers.Do not suggesting to fly with them.

We’ve flown with British Airways before and will be flying with them again in September because they are included in our package holiday—not because they would be our airline of choice. Unfortunately, each experience reinforces the same opinion.

British Airways seriously needs to rethink both its customer service and its pricing policies. Waiting an unreasonable amount of time to speak to someone, only to be left without a proper solution, is incredibly frustrating and well below the standard expected of a major international airline.

The seat selection policy is one of the worst aspects of the experience. Charging excessive fees simply to guarantee that families, couples or friends can sit together is difficult to justify. Yes, seats are allocated free of charge at check-in, but by then there’s no guarantee you’ll be seated together. Passengers are effectively pressured into paying inflated fees or taking the risk of being separated. That isn’t customer service—it’s a revenue-generating tactic.

The onboard experience doesn’t make up for it either. The service is average at best and falls short of the premium image British Airways projects. When you’re paying premium prices, you expect a premium experience, and British Airways simply doesn’t deliver.

There are plenty of airlines offering friendlier service, better value and a more customer-focused approach. The only reason we’ll be flying with British Airways again is because it’s part of our holiday package. If we had the choice, we would book with another airline without hesitation.

If i could have rated British Airline with less than one start i would have. DONT EVER FLY THIS AIRLINES!! From charge of $690 to choose my seats in the 1st class cabin to the cabin itself, this airlines was horrible. Food options and quality along with personnel were also less than poor. This was a special trip for my wife, as she had never flown 1st class with laydown seats.When i complained to British Air they offered me $30 coupon for Air travel!! What a joke

You are warned, if you fly with them you get waht you deserve

Nightmare!
Traveling from Malaga Spain to Crete through Gatwick. First leg of the flight is delayed over 2 hours and of course we miss our connecting flight. Day one of our trip to Crete gone! Inquired about our luggage and they confirmed it was being transferred to the new flight the following day. Get on the new flight the following morning and finally arrive in Crete at 11:30 am, Unfortunately our luggage does not! Day 2 of our trip is now severely inconvenienced! Our luggage is supposed to arrive tomorrow on the 12:45 pm flight. The hotel we are staying at is 2 hours and 15 minutes away so in other words Day 3 of our trip will be severely inconvenienced without luggage. Of course that’s giving them the benefit of the doubt that my luggage actually gets delivered. Our 5 day visit will not turn out as we envisioned. So very disappointing and extremely frustrating. These feelings are what British Airways has given to us on what was supposed to be a magical family vacation.
I want blood!!! Yet I know nothing will be done and we will never get rightly compensated for what they have done. In the end, all we are left with is the power to decide to never use this airline again and that is exactly what we will do.

When we paid £2500 for flights to USA 6 months ago and did not look at the small print , due to loosing my job I had to cancel the flights , only got £600 back, so they have now made £1900 pure rip off profit plus the resale of the seats.

Dear British Airways Team,

I am writing to express our heartfelt gratitude for the incredible kindness shown to me and my husband during a very stressful time. We were traveling at short notice (on the Delhi flight (BA0257) on May 26th at 18:50) due to my brother falling seriously ill.

Upon learning of our situation, Flight Supervisor Anna Samway and Stewardess Shaily Khanduri went completely above and beyond. They generously upgraded us to Premium Economy and showed us genuine compassion and concern throughout the flight. They even thoughtfully packed snacks for our onward journey.

Their empathy made a world of difference to us. Please pass along our sincere thanks to Anna and Shaily for their exceptional care.

I have never experienced such poor customer service from an airline.

Because of a delay caused by British Airways, I missed my connection to Stockholm and arrived too late for the wedding I was travelling to attend. That alone was incredibly disappointing.

It got much worse. British Airways then lost my checked baggage, leaving me without my belongings for my entire four-day trip.

When I left Stockholm, I proactively updated my delivery address, explaining that the first address would no longer be valid after a specific date. British Airways confirmed the change. However, they outsourced the baggage delivery to third-party companies that clearly do not communicate with each other. As a result, my suitcase is now being sent to the wrong address.

Instead of taking responsibility for a problem they created, British Airways has hidden behind subcontractors, leaving me to spend hours on the phone between companies that each blame someone else while nobody actually solves the issue.

A premium airline should not abandon its customers the moment something goes wrong. Missing an important event, spending an entire trip without luggage, and then being trapped in an endless loop between incompetent delivery partners is simply unacceptable.

I will think very carefully before ever flying with British Airways again.

What went right!!!?
Not a lot. Main issue is that they only open their telephone support at 6am UK time which is stupid for a global airline. I couldn’t put my baggage on a flight or the next flight an hour later because ticketing is impossible at 650am in Rome. Even to get on the 740am was impossible because over an hour 20min on the call. SUMMARY. ROBOTS WOULD BE BETTER THAT THE FAR FLUNG CUSTOMER SERVICE AGENTS IN BANGLADESH AND PHILIPPINES… or wherever they are based. These people simply stick to a specific script