Ryanair Reviews 

Sadistic provision-based personnel.

Got to the gate half an hour before for our flight to budapest only to get denied boarding and told no refunds. Never go with ryanair ever so many better options to fly with that actuallu care for customer satisfaction

First you have to pay to seat together, really annoying. Then the app (which is also terrible) tells you the seats are 6 euros total, and you pay for that, HOWEVER they charge you 24.50. Support agent says they can't do anything, and they wish you a wonderful day.

I hope you enjoyed robbing me 18.50, and buy something pretty from it.

Consistently the worst airline in the world.

Flight cancelled and no refund. This is a scam company. Nothing more to add here. Just use alternatives. Regular airlines treat customers better.

This company doesn’t even deserve a star the way I was treated as a disabled traveller this company the last ever airline I will travel with they have just no compassion at all. I will keep living leaving these reviews till I get a response.

Very bad service , they don't even know how to treat gentlemen like great sportsman Kumar Sangakkara from Sri Lanka, Ig that's there regular routine.

If I could give Ryanair zero stars I would. Paid for a aisle seat, got my boarding pass in the app, overnight Ryanair changed my seat to a window seat, when requested a refund the agent just kept talking in circles and giving the same answer. Sometimes they need to change airplanes or it's for operational reasons. I told them I don't care what the reason is, I paid for a seat, if you change the seat then just give me a refund for the seat charge. It's not that hard of a concept. But the greedy thrives kept the money and then closed the file. If you are going to fly with them don't pay for anything, they will just do whatever they want and keep your money, stonewall you afterwards. They are corporate crooks and they're really good at it.

⭐ 1/5 – Extremely frustrating experience. No responsibility, no evidence, no solution!

I am extremely disappointed with Ryanair's customer service.

I booked my flight through Kiwi.com. The invoice issued after my booking clearly displays my full and correct name: KRISTINQ.

However, the actual Ryanair flight ticket displays only "KR" instead of my full first name.

For THREE DAYS, I have repeatedly contacted Ryanair customer service to resolve this issue.

What is absolutely frustrating is that Ryanair keeps insisting that the mistake is mine and that I must pay a name change fee.

But where is the evidence?

Nobody has shown me any original booking record proving that I personally entered my name incorrectly. Nobody has explained how my full name appears correctly on the booking invoice but only two letters appear on the actual flight ticket.

How can a company simply blame a customer and demand additional payment without first demonstrating where the error occurred?

I have provided the documentation showing my full name correctly, yet I keep receiving standard responses instead of a proper investigation.

I have wasted three days of my time contacting both Kiwi.com and Ryanair, and neither company has offered a satisfactory solution.

This is not how customers should be treated.

I am not asking for anything unreasonable. I am asking Ryanair to investigate the discrepancy, establish where the error occurred, and correct my name without charging me an additional fee if the mistake was not mine.

The biggest disappointment is not just the name discrepancy itself, but the complete lack of accountability and the way the customer is made to feel responsible without being shown any proof.

I would think twice before booking with Ryanair again.

Why do people expect anything from these clowns? It's simple you get what you pay for! You know they are cheap & not cheerful so don't use them....I can't understand why people still do, then complain?

During Ryanair flight FR3408 on 26 October 2026, a flight attendant personally placed my small handbag in the overhead compartment, citing safety reasons. After landing, another passenger accidentally knocked it down while retrieving her luggage, seriously damaging my phone inside.
Despite several attempts to resolve the issue, Ryanair repeatedly sent generic responses without addressing the specific circumstances of the incident.
What I find particularly concerning is that Ryanair's own Terms and Conditions (Section 14.4.7) acknowledge the airline's potential liability for damage to cabin baggage caused by the airline or its staff. Yet this provision was completely ignored in the responses to my complaint. Eventually, Ryanair refused to provide any further explanation.
Ryanair publicly highlights its ESG commitments, including customer care, responsiveness and responsible business practices. Unfortunately, my experience suggests a significant gap between these declarations and the way customer complaints are handled.
I wasn't asking for automatic compensation. I was asking for a fair, individual assessment of my claim. Is that really too much to expect?

The stupidest piece of shit airline in the world

Cheap prices but also cheap and cold customer service.

Am sat on Ryanair flight at Krakow about to return to Bristol.
No problems in general, staff nice, check in easy...
But I cant give any more than 3 stars because of the tortuous and appalling 'music' that was being played when everyone boarded. If a psychologist was involved in the choice of music (presumably AI generated), they should be fired... it would be better for interrogation. No music needed, thanks for listening

If we could give zero stars we would. We paid for 2 large cabin bags and 2 underseat bags were free. We were mistaken as we should have checked in the larger cabin bags. (We have not had to do this before). At the gate we were charged €100, the ryanair staff said we would be refunded our original fee if we went to the Ryanair office at our destination (Manchester). Upon arrival, we asked about our refund, we were told by airport staff that there would be no refund ... they went on to inform us that this is how Ryanair make their money! Dreadful Company, we will not be flying with them again, so for the sake of about £80 they have lost the custom of annual passengers travelling at least twice per year.

I paid for Priority boarding because I had a backpack and carry on luggage. Out of Tirana, no problem. Out of Rome, they charged us both 75 each for the same luggage that had no issues out of Tirana. The luggage fit their bin, but they still said it didn't fit. We were double charged (First for the Priority, then again at the gate.) Highway robbery.
Their customer service is worthless, too.

Purchasing a gift card? Forget it - painful experience since the information provided is misleading and customer support just ends the chat without giving any resolution. It's probably the easiest place to work as a customer support as they hire incompetent people. The whole airline is a joke and it's not a secret - everyone knows is but do not make the mistake to buy a gift card - you will never see it and you will never see your money - it's like a donation to this poorly run company

Very bad airline. They scammed their passengers.
They made us to pay high price to check our over head bin bag at the gate even we paid for priority to have carry on under seat and over head bin bag in advanced.
My over head bin bag was good while I traveled with Tap Air in the same trip. Then we transferred between cities using Ryanair. That's why we paid extra for priority tickets to have 2 pieces luggages with us on board, but they still made us paid more high fee at the gate. In the mean time, they let another passengers with almost the same luggage size passes. The lady at the gate also made a racist commend that "you're American, you luggages's size is bigger ". We used the same luggages to flight on Tap air which also is a European airline. Very extremely trick baggages. Would never fly with them again.

Disappointing Experience – Hidden Charges and Poor Comfort

I was very disappointed with Ryanair and would avoid flying with them again.

The online check-in process was particularly confusing and misleading. Even checking in around 24 hours before departure, I was prompted to pay for seat selection, with no clear explanation of the free random allocation option. Very few seats were available, starting at around £15 per person, with return-flight seats costing even more. These charges can easily add £60 or more to a return journey for two.

The seats were extremely hard, cramped and uncomfortable, with virtually no legroom, no reclining facility and not even a seat pocket. They looked cheap and made the journey unpleasant.

No refreshments menu was provided, passengers were directed to an app, and the cabin crew seemed inexperienced and rather unwelcoming.

Overall, an uncomfortable experience with unclear additional charges and disappointing service. I would rather pay slightly more to fly with a better airline.

Travelling with Ryan air for over 20 years would never have seen the places I have been without them !
Not perfect but who is !
Play by the rules and all is good ! If they decided to pack it in tomorrow then we would really have issues getting around Europe !!!

I was on a recent Naples to Stansted flight. We were delayed over three hours. The app message said it was due to a faulty plane that meant they had to find a different plane for us. This was confirmed by airport and crew staff verbally. I just applied for compensation and the immediate response from Ryanair was that the claim was not valid as somehow the reason had become weather conditions. This is unbelievable. Other BA flights were departing on time from Naples to Heathrow - on a similar flight path?! I will not fly with them again.