Vueling Reviews 

Dreadful airline for information, access to customer service and accessibility. We had the misfortune to book a return flight to Barcelona via BA and the contrast between the two is stark! Great for hold luggage allowance (25 KG v 23KG) but our experience for an independent wheelchair user getting on board was so poor it's laughable! As far as we are concerned they should be done for disability discrimination. !! Very black and white, no consideration for ambulance or independence. Very demeaning.

We paid for priority boarding boarding but in both directions this didn't happen, the boarding process was poorly organised and chaotic, the return flight was delayed considerably and no information was given by the ground staff prior to boarding and then sitting on the plane for an extra hour, quite a few people commented on the poor boarding and the fact they paid for priority but nothing was done to implement this, I just tried to raise a complaint with Vueling directly but their website kept throwing my complaint out, their automated service was useless and there is no email to send it directly so I will now let everyone know how poor the service was
Staff on board the aircraft were very good, polite and efficient in both directions

Used the airline in and out of Santiago de Compostela, travelling from France. Fine on the way there: we queued for a while on the runway, but this is not unusual. Flight was smooth though around an hour late. On the way back, a major glitch - the flight was severely delayed (4 hours) at Santiago, for reasons that were minimally explained: "a technical problem". Communication was haphazard throughout the wait, causing tensions to rise. It may seem surprising that I am giving 4 stars, in view of the above. But what are the fundamentals, for me? Getting from A to B safely and smoothly, without major incident. Interacting with a cabin crew who are helpful and polite. On both stretches of my journey, this worked. We live in a culture of blame and complaint which is quick to target individuals for actions and events they are not responsible for. There is however a big systemic problem which needs to be addressed. Vueling: you must improve communications, and I mean this in two ways. First, in case of delays, ensure that customers are kept up to date with developments, even if there are no developments! Apologize for the delay. It is important for customers to hear this (not just an email). There should be announcements at least every half-hour, in at least two different languages, one of which, I suggest, should be English - it tends to be the lingua franca. The other would depend on the context - today French would have been helpful. The announcements should include as much detail as possible, to reassure customers. Secondly: staff should be trained to respond in at least two European languages (aside from their native Spanish) to questions asked by customers. This is key. Not all your flights are local flights. I noticed London and Paris today. Desk staff and onboard staff should be trained in French and English. Otherwise, limit your operations to Spain.

Vueling has to stop automatically opening booking.com page when you open a vueling page on internet. Also they set this up so it cannot be cancelled in the parameters of Chrome. This is very intrusive. I have nothing against the company, I'm actually pretty positive about them, but this is not acceptable. I will delete when they change policy about this. Also their way of forcing you to get an extra suitcase is not helping their image.

Very unfriendly people delaying the flight to only check if bags fit. A lot of bags where forced to go in the cargo room, even though there was plenty space above your head.

I experienced a serious payment issue with Vueling.

During the booking/payment process, Vueling’s system did not appear to complete the first payment correctly, so I tried again using another payment method. The result was that I was charged twice for the same transaction — €117.99 twice.

What makes the situation worse is that I was then told that I would have to pay €65 in order to receive a refund of the duplicate payment.

I contacted Banco Santander, who opened a formal case with their Fraud and Disputes Department. After I explained that Vueling was asking me to pay €65 to recover money that had been charged twice, the Santander representative advised me to consider reporting the matter to the police.

I have now contacted Vueling formally by both WhatsApp and email and requested a full refund of the duplicate €117.99 without any €65 deduction.

I hope Vueling resolves this quickly, but so far the experience has been extremely disappointing. A customer should not have to pay a fee to recover money charged twice because of a payment-system problem.

Rude cabin crew named Jovi flight from Alicante to Brussels VY1332 on 17-06-2026
Subject: Complaint Regarding flight Experience

I am writing to formally express my dissatisfaction regarding the service I experienced on my recent flight with Vueling.

On this flight, we paid an additional fee for priority boarding and a guaranteed space for our cabin luggage. Unfortunately, this investment felt entirely wasted due to the unprofessional conduct of the cabin crew. Specifically, a crew member named Jovi exhibited rudeness and a lack of interest in addressing our concerns.

During the flight, my son needed to use the restroom. However, when he approached the curtain, a crew member forcefully swatted his hand away and closed the curtain without any explanation. Additionally, I observed three crew members engaged in casual conversation while neglecting their duties. When I politely requested that they refrain from touching passengers, Jovi responded rudely, which was both surprising and disappointing.

As frequent flyers, this was the first time we have encountered such unprofessional behavior. Jovi even instructed other crew members not to engage with me following our complaint, despite our attempts to communicate our concerns respectfully.

I believe that the actions of Jovi do not reflect the values and standards of Vueling, and I am compelled to bring this matter to your attention. I hope that you will take the necessary steps to ensure that all passengers receive the respectful and professional service they deserve.

I will keep posting everytime.

This is a follow up on my previous review. To summarize for those just seeing this, I had an international flight with vueling. I checked my bag and when I retrieved it it was smashed in, breaking both the bag and an item inside.

Since then I have tried calling, writing, and chatting with vueling online. They refused to provide an explanation as to why they were limited to compensating me €50 for the 150€ of damage, until I finally reached a rep who seemed a little more knowledgeable on the inner workings of their baggage department. They explained that because both damaged items were under one claim they were limiting the compensation available for the damages. They then opened another case number for me to claim compensation for the second item that was destroyed. This was good, until I claimed the original 50€ which the rep had told me to do, and thanks to all of it being classified under the same PIR number now they’re denying me compensation for the damaged item.

Vueling if you’re reading this you are a group of crooks who refuse to take accountability for your own negligence. Any company who values its customers would never put them through such heartache for something that was exclusively YOUR FAULT. If you want to “improve customer experience” like you so proudly announced in your last reply, you would reach out to me and make this right by compensating me appropriately so that I can replace my items. Moving forward I will make sure that my family, my friends, my business associates, and my colleagues never fly with Vueling again. And to anyone I come across looking to book with you, I will make sure to persuade them otherwise. Saving 10€ on a flight will never be worth dealing with these lowlifes.

Bad. Flights changes and delayed flights. No compensation nothing. Bad.

Cancelled flight, alternative offered routing through Barcelona meaning 5 hours later in getting to London and no way of making ongoing connection.

8 emails later, customer services absolutely refuse to give a refund. Completely against basic passenger rights. I am now pursuing through other legal channels.

Absolutely useless

This must rubbish and uneducated air hostesses. The hand luggage policy is absolutely poor. You seat at the front but are forced to put your hand luggage at least 4 to 5 rows back. As expected there is massive problems and hassle when you are going against the flow to get your bag. Even asked for help to bring bag forward as the over head lockers about one row back was empty I was told to wait as other passengers coming, well obviously not first come first to over head luggage compartment rubbish airline keep well away.

Low quality service, higher prices.

Was on a Vueling flight VY 6335 from MXP to BCcN. Boarded on time and closed doors. Aircraft full of passengers remained on stand with no information at all… cabin started heating up and after around 40mins I’m guessing we had a temperature of above 35C. After 45mins finally a PA started from the Cabin crew first Spanish and the English, the English very confusing… suddenly this PA was interrupted by the Captain finally saying something, again first in Spanish and then in very simple English, just say sorry that it was so hot in the cabin, there was nothing they could do about it…
No time was given about how long we would stay with this situation (I think it was in Spanish)
And also no explanation about why?
He could at least had explained why the air conditioning was not working and why we had delay.. ATC, weather etc…??
Guessing that the temperature got to over 40C before the engine was started… the Captain then did a PA that air conditioning could now be supplied, but again no information about when we would depart!!
We did after another 5mins exactly 1hr late and no proper information or explanation from the crew, incredible….

Self service bag check in does not work unless you book direct. Caused chaos for me and many other passengers on a Gatwick flight to Bilbao. Feel sorry for their staff who tried to make the mess ok with patience. Their coo and CTO need to look at their broken processes and fix them. Ryan air and easy jet get it to work

3-hour delay, complaint filed, a negative response with absolutely no evidence to support it, a categorical refusal to reconsider, and on top of that, a failure to meet their legal obligation to provide access to a mediator.

What a disgrace of a company.

The most pathetic airline i have ever been on. Be prepared for hidden fees: on your flight TO your destination everything will be fine but on the way back their staff will purposefully find reasons why your luggage all of a sudden cannot be accepted without additional fees. At that point they know you dont have a choice. No matter how attractive their prices look initially, please dont be fooled, you will be better off booking with other airlines, and you WILL end up paying more in the end due to hidden fees.
This isnt too mention that staff is rude, they contradict one another. Terrible experiece that will leave a sour taste in your mouth about your trip. Avoid at all cost. Never again

My response to Veuling's response - 'thank you for the opportunity to improve they say'. Given 89% of your reviews are one star, it seems clear you have no interest in taking that opportunity.
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Vueling changed my flight by an entire day, obstructed access to customer service, misrepresented my rights — then hung up on me

I booked Vueling flight VY8058 from London Heathrow to Paris Orly for 12 November 2026.

Vueling then unilaterally moved the flight to 13 November — a full day later, making the replacement completely useless to me.

Trying to resolve this has been one of the worst customer-service experiences I have encountered with an airline.

I first tried Vueling's chatbot and repeatedly hit dead ends. I then called the UK customer-service number and encountered numerous automated options which did not provide any practical route to speak to someone about the problem.

After considerable effort, I finally managed to reach a human adviser.

Rather than resolve the problem, she told me that my options were restricted in a way that was inconsistent with my rights following the cancellation/change of my flight. I explained that, under UK passenger-rights law, Vueling is required to offer rerouting at the earliest opportunity and that this can include travel on another airline where appropriate.

At that point, the Vueling representative hung up on me.

To be clear, I was not asking Vueling to accommodate a voluntary change of plans. Vueling changed the date of the journey I had purchased by an entire day. I was simply trying to exercise my right to be rerouted on the original date.

Airlines sometimes have to change schedules. What is unacceptable is creating the problem, making it extraordinarily difficult for the customer to reach anyone capable of resolving it, giving misleading information about the available options, and then terminating the call when the customer raises the airline's legal obligations.

This experience has destroyed my confidence in Vueling. I would not book with them again and would strongly advise anyone whose travel dates actually matter to consider that level of customer service before booking.

I made a mistake with the booking for extra luggage. I booked on 7 oktober instead of 31 august. So i wanted to change this. But it is not possible she said on the phone. So i lost the money. How is it possible not to chanche this in 2026.

Rude staffs at boarding using the words like we will not let you board the plane shouting instead of explaining

My daughter and freinds had 4 tickets booked on VY6143 from OLB to BCN on 26/8/26.. Did the online check in etc and when they arrived at the airport they were told that as they did not buy a specific seat that they are now on standby, as the flight is overbooked. The staff were very rude as well. This is an absolute horrific experience, these kind of airlines should not be allowed to operate and gives a bad name for all concerned. we are tourist from Australia and warning to tourist do not touch this airline.