Iberia Lineas Aereas Reviews 

Would be zero stars. They cancelled my flight the day of and did not pick up their customer service line. My baggage has been delayed for 4 days, about to be 5. They haven’t given me a clear answer as to why either. Don’t ever fly with them, they don’t know what they’re doing.

A truly unacceptable experience with Iberia

Once again, an extremely disappointing experience with Iberia, and this time, one that went far beyond a simple inconvenience.

For my overnight flight IB380, I specifically paid an additional amount to reserve a window seat in a two-seat configuration. I deliberately chose this seat because, on an eight-hour overnight flight, I wanted to avoid being trapped in the middle of a four-seat row.

When I arrived at San Juan Airport, however, I was handed a boarding pass with a completely different seat. I explained that I had already reserved and paid for window seat, but the manager told me that the flight had been overbooked and that my only options were seats middle seats in a four-seat row, precisely the situation I had paid to avoid.

When I insisted that I had a confirmed reservation for window seat I had it in written and I was going to seat over there, the manager went as far as telling me that if I attempted to sit in my paid and confirmed seat once on board, I could be denied boarding altogether.

At that point, I felt I had no choice but to accept the situation as the flight was overbooked and she already targeted me to leave me off board..

Regardless of how much I paid for my ticket, spending eight hours in an uncomfortable seat that was completely different from the one I had specifically paid to reserve was extremely frustrating. Is not about the refund of the money which they haven’t done yet, is about the experience and the service. But what made the experience even worse was the way I was treated by Iberia’s staff.

Unfortunately, the situation became even more unacceptable after arriving in Madrid.

After the long flight and without able to sleep due to my uncomfortable seating, I went directly to the boarding gate for my connecting flight and arrived approximately 15 minutes before departure. Passengers were still being allowed to board, yet I was refused entry. I was told that Iberia had already reassigned me to another flight four hours later because they had assumed I would not make the connection. I told them I was there, ready to board as per my onboarding ticket with assigned seat.

I could not believe what I was hearing.

I was physically at the gate while other passengers were still boarding. The staff even contacted a coordinator to ask whether I could be allowed onto the flight, and the answer was still no as they were fully booked!! despite the fact that I had a confirmed seat, including a Business Class reservation which they did not want to provide me.

I am Spanish leaving abroad and I am ashamed of having Iberia representing my country. I have travelled extensively and understand that delays, operational problems and unexpected changes can happen. What is difficult to accept is being treated as though the passenger is the problem, without any meaningful attempt to resolve the situation.

This was not simply an inconvenience. It was an extremely poor customer experience from beginning to end.

I expect a senior Iberia representative to contact me and provide a proper explanation and appropriate compensation for what happened. Because if you ask for manager in Iberia, there is never one avaibable, all is online… specially since 2 years ago when 7000 Iberia Managers were laid off as they were very well paid and since then Iberia was taken over by a company called South Europe, with no management presence and Iberia has now only new young hires with low pay and conditions who don’t know or have been trained on customer service.

I work in hospitality in 5 star hotels around the world, Iberia needs to understand that passengers pay for specific services and expect those commitments to be respected — and, when something goes wrong, they deserve to be treated with professionalism and respect.

I expect to be contacted the soonest as possible with a resolution.

Regards

Forced to gate-check fully compliant hand luggage!Extremely disappointed with the boarding process on my recent Iberia Express flight. Despite my fare including a cabin bag, I was forced bygate agents to check my suitcase into the hold. my bag weighed only 7kg and perfectly met all size regulations—this had nothing to do with the bag itself and everything to do with the airline over-allocating overhead cabin space. Forcing passengers who packed light and followed all the rules to stand around waiting at the baggage carousel on arrival is unacceptable. It completely ruins the convenience of traveling with hand luggage. Be warned if you fly with them: even if you follow the rules perfectly, they might still force you to check your bag.

if they had a google they would have 0 stars, horrible airline.

Iberia has GOT to be the worst airline in Europe. ✈️🤬

My nightmare started when Iberia delayed my flight out of LAX, which caused me to arrive in Madrid late. I had a connecting flight to Barcelona, and of course, the connection was on the complete opposite side of the airport. Somehow, I made the flight to Barcelona… but my luggage didn’t.

When I landed, I received an email informing me that my luggage hadn’t made it onto the flight. I filled out the required form and was told I’d be notified when my bags were placed on the next flight.

Spoiler alert: I was never notified.

Luckily, I had equipped all of my suitcases with AirTags, so I knew exactly where they were. Two hours later, my luggage arrived in Barcelona. You’d think Iberia would have some sense of urgency about getting a passenger reunited with their luggage, especially since THEY knew where it was.

Nope. Nothing.

I figured I’d give them until the end of the day before calling. The next day came, and after receiving absolutely ZERO updates from Iberia, I called customer service. What I encountered was a complete lack of interest in actually helping me resolve the situation. I was told it could take up to 72 hours for my luggage to be delivered.

At that point, I said, “Forget it. I’ll come pick it up myself.”

So I went to the Barcelona airport. When I arrived at the Iberia Lost & Found area, there was a three-hour-long line. Honestly, that should have told me everything I needed to know about this company. 😂

After waiting THREE HOURS, I finally reached the counter. There were only two employees working, which clearly wasn’t helping the situation.

I explained everything to the clerk, and her FIRST response was:

“Have you checked the luggage carousel?”

Ma’am… I’m sorry, WHAT? 😂

I would certainly hope my luggage wasn’t still sitting on the carousel considering your company told me it was being held for me.

My AirTag showed that my luggage was somewhere in the airport, yet somehow the Iberia team still couldn’t locate it.

It took them over three hours to find my luggage.

Three. Hours.

At this point, I genuinely don’t know what is more impressive: the fact that Iberia managed to lose my luggage, fail to notify me that it had arrived, provide virtually no assistance, and then make me wait three hours to retrieve it… OR the fact that I somehow still had the patience to deal with them. 😂

I will NEVER fly this low-budget, mediocre excuse for an airline again. Not if they’re the last airline available, not if the ticket is free, and not even if they PAY ME to fly with them.

If I could give Iberia ZERO stars, I absolutely would.

Save yourself the headache. Fly literally anyone else. 😤✈️

This is not a trustable company, I bought a last minute upgrade at 71 Euro. While I was processing the booking seat F1 was proposed but when I made my booking 3D were given and on board no business services at all. Where was the upgrade? I advise new passengers to be very carefull. It's 40 years that I ve been traveling around the world and this is the first time that I had so bad services.

Believe all the reviews you are reading. Worst airline ever. Worst employees ever. Worst. Worst. Worst.

I am absolutely furious with the way Iberia handled my journey and my luggage.
I travelled from San Juan to Madrid on September 1 (AA8522, operated by Iberia) while in my third trimester of pregnancy.
My original itinerary involved an exhausting 8-hour connection in Madrid before continuing to Paris. Because of my pregnancy, I spent an additional $338.80 to purchase an earlier Iberia flight, IB0577 Madrid–Paris Orly, specifically so I would not have to spend eight hours waiting in Madrid after an overnight transatlantic flight.
And here is what makes this situation completely unacceptable:
I WARNED IBERIA ABOUT MY LUGGAGE BEFORE I EVEN LEFT SAN JUAN.
I explicitly explained at the Iberia counter that my suitcase was checked through to Paris on my original itinerary but that I had purchased an earlier Iberia flight from Madrid to Paris.
Their employee told me to contact Iberia/Baggage Claim when I arrived in Madrid.
I followed their instructions.
Once in Madrid, I AGAIN tried to get Iberia to retrieve or transfer my suitcase to my earlier flight.
Despite repeatedly explaining the situation, despite proactively trying to prevent the problem, and despite the fact that both flights were operated by Iberia, they failed to get my suitcase onto the flight with me.
I arrived at Paris-Orly pregnant, completely exhausted after travelling overnight from Puerto Rico, and WITHOUT MY LUGGAGE.
What makes me so angry is that this was NOT some unpredictable baggage mishap. I literally warned Iberia that this exact problem was going to happen and actively asked them to fix it before it happened.
I spent hundreds of dollars specifically to make this already difficult journey easier during my pregnancy, only for Iberia’s lack of coordination and competence to create even more stress and exhaustion.
A delayed baggage report has now been opened (PIR ORYIB14083) and a separate formal complaint has been filed with Iberia (E20260902-77586433).
I am keeping every document related to this incident and have formally requested an investigation, explanation and appropriate reimbursement/compensation.
Finding and eventually delivering my suitcase does NOT erase what happened.
Iberia had multiple opportunities to prevent this situation. I warned them in San Juan. I followed their instructions. I sought assistance again in Madrid.
They failed anyway.
For an airline transporting a passenger in her third trimester of pregnancy across the Atlantic, I find this level of incompetence and lack of coordination absolutely unacceptable.
I will update this review publicly depending on how Iberia handles my formal complaint.

One of the worst european airlines. Seats are very unconfortable, too narrow for anyone taller than 1,80mt, too hard - look like Ryanair seats. On a 12h intercontinental flights, only one full meal was served - with very small portions and limited options for drinks. A miserable snack was offered before landing, again with limited drink options. During the flight no water or other soft drink was offered, it must be required. No snack available midflight. Entertainement is quite limited and often didn't work at all. Staff is beyond rude and unpleasant, doesn't speak english and force you to speak spanish. Awful experience. I'll never book with Iberia again.

I booked a Premium Economy ticket with Iberia for my long‑haul flight from Madrid to Mexico City (IB0311). My booking confirmation clearly showed Premium Economy, yet I was downgraded to Economy without explanation after being left on STDBY.

At the gate, the staff ignored my Oneworld Sapphire status, dismissed my situation, and showed no consideration for the lack of communication. Despite the downgrade, no assistance was offered and no attempt was made to resolve the issue.

It has now been over 48 hours since arrival, and Iberia has not contacted me or acknowledged what happened. This level of service is unacceptable. As a Platinum member with Emirates, I am consistently treated with respect — often upgraded if the flight is overbooked, never downgraded — and certainly never ignored.

I will be escalating this matter to the oneworld Alliance, as Iberia’s handling of the downgrade and their disregard for loyal customers falls far below alliance standards.

I paid extra to be able to bring my carry-on with me as it was very important that I get out of the destination airport asap. Getting to the gate, I was told there was no more room left on board so they had to send my baggage to the boot? The person in front of me had luggage that was bigger than mine and was allowed to bring it in. Additionally, the employee literally threw my luggage onto the band!! This storage policy needs to be fixed, this is not only a huge inconvenience but also wasted money! The 1 star is for the affordable basis price (no extra leg room, no selected seat, no extra carry-on).

Terrible customer service. They cancelled our flight and then asked to submit the refund request 2 weeks later when called to check they say they do not have enough information to process a refund so the process starts all over. Cs agents keep lying during the calls to get you off the line. If their safety procedure match CS team I would not like to be on any of their flights... still waiting for my money back nearly a month after the cancellation.

Luggage lost upon arrival in Dallas on August 18th; I filed a report at the service desk. I have a tracking tag showing the suitcase was at our layover in Madrid; a week later, it was located at the New Orleans airport. Now it is August 30th, and I haven't seen any tracking updates for three days—no news from anyone, no follow-up emails from Iberia, and no timeline provided. How can an airline leave its customers without news or tracking updates? One airline is just as bad as the next—none are any better. Plus, there is no documentation for insurance purposes and no proof of the claim was issued. And trying to find a French speaker? Impossible. It’s appalling.

Worst airline I've ever been on. Madrid to London delayed and over booked. First and last time with these mugs.

My flight was delayed 3 hours. Changed departure time 5 times. Iberia did the bare minimum, every question to the personnel felt like you had to beg them. They contacted ME about switching flights, after wasting one hr chatting, then they tell me I can’t, after THEY Offered. I fill a complain form and they simply said the regular empty excuse of sorry blah blah and allegedly claim someone in the crew was sick. Again, that I get but offering absolutely no compensation, zero, after I had to book a hotel in Madrid because the flight landed like at 1 am vs the scheduled 10 pm is outrageous. These people have THE WORST attitude. They dont care at all.

DO NOT BOOK WITH IBERIA - My flights got cancelled, and I've been waiting over 2 MONTHS for a refund. This situation put my friend and me in financial stress, having to borrow money and budget our holiday extremely tightly because we're still owed nearly £2,000.

Their customer service is horrific; they're near impossible to communicate with, and do not respond or you can't reach them at all.

i booked through Expedia; none of them are communicating with each other, and they pass the blame back and forth. They lied to me, saying my refund was processed when it actually wasn't. Now i'm the one having to babysit them and chase for updates and progress.

I will be taking them to court.

Please, DO NOT BOOK WITH IBERIA.

there's just no way of logging in anymore. The system keeps "denying" even after creating a new password. Booking with KLM now, because it's just not working.

Told us to be at airport 2.5 hours before flight. Check in counter did not even open until 2 hours before flight. We sat there with others for 30 minutes. Staff finally showed up and took their good ol’ time logging in, chit chatting, and who knows what else. Got to gate. No one there until 10 minutes after boarding was supposed to start. Again taking their time chit chatting, logging in etc. Group 1 boarded a transfer bus first. They opened the bus door at the back and we got out last. They had two boarding stairs but everyone used the front stairs. Business class was two rows. All the overhead space was long filled and the poor people in the bulkhead seats had their carryons taken way back in the bowels of the plane. This is on top of our marginal experience on three previous flights. Will not book Iberian for a trip again.

I am writing this review to publicly expose Iberia’s unacceptable handling of refunds. I was for seats assignment when my seats were included with my ticket purchase and I legally requested a cash refund in June. It has now been over two months, well past their promised 30-day timeline. Every time I check, I get automated brush-offs or no response at all. Holding passenger money for this long is completely unprofessional. I am now forced to escalate this to aviation authorities.Booking Reference: 956FP7 Case/Claim Number: 75082152
I called on Thursday last week and the representative told me that the case was closed but he will reopen it and I was going to get my refund Tuesday or Wednesday. I called today again and the case is yet closed again. How can they close the case if I haven’t received my money. And it’s not the first time that happened. I can’t deal with this. And waiting times on hold 20-25 minutes. I asked to speak to a supervisor and guess what? She’s not there. Then he suggested that I file again but this time it would take less time, what another 30 days. So here I am.

Absolutely disgraceful customer service.

Iberia lost my luggage after the first leg of my self-transfer, causing me to miss my connection. Their airport staff were incredibly rude and dismissive, leaving me in tears.

They then refused to reimburse the full amount of my legitimate expenses. After months of dealing with them, they finally agreed to pay €500 compensation. I provided my bank details as requested, yet months later, I still haven’t received a penny.

Their only suggested solution is to call an international number I cannot even call.

Iberia has been incompetent, unhelpful and completely unwilling to take responsibility. Do not expect decent customer service when things go wrong.