Downgraded without explanation
I booked a Premium Economy ticket with Iberia for my long‑haul flight from Madrid to Mexico City (IB0311). My booking confirmation clearly showed Premium Economy, yet I was downgraded to Economy without explanation after being left on STDBY.
At the gate, the staff ignored my Oneworld Sapphire status, dismissed my situation, and showed no consideration for the lack of communication. Despite the downgrade, no assistance was offered and no attempt was made to resolve the issue.
It has now been over 48 hours since arrival, and Iberia has not contacted me or acknowledged what happened. This level of service is unacceptable. As a Platinum member with Emirates, I am consistently treated with respect — often upgraded if the flight is overbooked, never downgraded — and certainly never ignored.
I will be escalating this matter to the oneworld Alliance, as Iberia’s handling of the downgrade and their disregard for loyal customers falls far below alliance standards.