Review of Vueling


Rated 1 out of 5 stars

We paid for priority boarding boarding…

We paid for priority boarding boarding but in both directions this didn't happen, the boarding process was poorly organised and chaotic, the return flight was delayed considerably and no information was given by the ground staff prior to boarding and then sitting on the plane for an extra hour, quite a few people commented on the poor boarding and the fact they paid for priority but nothing was done to implement this, I just tried to raise a complaint with Vueling directly but their website kept throwing my complaint out, their automated service was useless and there is no email to send it directly so I will now let everyone know how poor the service was
Staff on board the aircraft were very good, polite and efficient in both directions

September 4, 2026
Unprompted review

Reply from Vueling

Hola, Karol. Thank you for taking the time to write your review. At Vueling, we strive to offer a service that is always tailored to our customers’ needs. You can rest assured that we are taking note of your experience on this and other channels so that we can continue to improve our communication processes and the in-flight experience.

Kind regards, Jordi.