I was really sceptic but on doing some more research, found out that this is a legit website. The prices for all lamps are fair and customer service is also great.
Company replied
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I was really sceptic but on doing some more research, found out that this is a legit website. The prices for all lamps are fair and customer service is also great.
Company replied
I wanted to buy Grupa Agito lamps, one for the ceiling and one standing. Lot of online web pages offering lamps are just scam, so I wanted to play it safe. Since those lamps are quite expensive, at fi... See more
Company replied
I would have rated the service 5 stars as our Gubi semi pendant arrived fast and well. Unfortunately, however, there was a glitch during the online order, and my delivery address wasn't saved. I immed... See more
Company replied
Was price what brought me there. Then, customer service is simply the best. They are not only fast but also helpful! And really, that is an abnormality; normally they might be kind, sometimes fast bu... See more
Company replied
ANDLIGHT – Your Home Should Feel Like Home Wir von AndLight vereinen Ästhetik, Qualität und Funktionalität in einer kuratierten Auswahl an Lampen, Möbeln und Wohnaccessoires einiger der renommiertesten Marken der Welt. Wir sind stolz darauf, autorisierter Händler klassischer und zeitgenössischer Designikonen zu sein – und das sowohl für Privatkunden als auch für professionelle Einrichtungsprojekte. Wir möchten unsere Kunden mit Fachwissen, persönlichem Service und hochwertigen Produkten inspirieren und begleiten. Wir bieten Ihnen ein nahtloses Erlebnis vom ersten Klick bis zur komplett eingerichteten Wohnung.
Nelson Mandelas Allé 16, 2450, København SV, Denmark
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Replied to 80% of negative reviews
Typically replies within 2 weeks
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I was really sceptic but on doing some more research, found out that this is a legit website. The prices for all lamps are fair and customer service is also great.
Reply from AndLight.de
Fast delivery, easy payment methods, transparent communication and good prices.
Reply from AndLight.de
Satisfied with service, was fast and no flaws in the product …
Reply from AndLight.de
Maria was a prompt problem solver, identifying the issue and resolving it quickly in the best way possible. This is the best customer support I’ve ever had and I can only thank her and AndLight for their top-notch service, and this will keep me coming back to them despite the initial issue I faced with delivery.
Reply from AndLight.de
Maria from the customer service was super helpful. Ordered a designer lamp on Black Friday and afterwards requested if another Colorway would be possible as I’ve changed my mind.
CS checked and made it possible, so I’m super happy with the service
Reply from AndLight.de
I have ordered from „AndLight“ several times and am extremely satisfied.
The wide selection of classic and contemporary designs, the pricing, and the fast delivery are unbeatable.
Reply from AndLight.de
Very quick and helpful customer service, competitive price and quick delivery.
Reply from AndLight.de
Great prices and even better customer service.
Highly recommended !!!
Reply from AndLight.de
Always a good experience. Super quick delivery and good service. I can only recommend!
Reply from AndLight.de
Was price what brought me there.
Then, customer service is simply the best. They are not only fast but also helpful! And really, that is an abnormality; normally they might be kind, sometimes fast but…getting an issue solved in 3 seconds with full sympathy? That is a quimera…except here. Here is real. Then: delivery: mega fast. Between order and delivery: 4 days (and remember, problems in the order and customer service help required…and order was placed on a Sunday!!!!!) so, if they have what you need, buy here. Simple.
Reply from AndLight.de
Quick delivery, no hassle website, free shipping and a nice deal on the product I was looking for. What’s there not to like. Thank you AndLight Team.
Reply from AndLight.de
Nice costumer service, quick delivery, perfect order experience! Total recommendation:)
Reply from AndLight.de
I would have rated the service 5 stars as our Gubi semi pendant arrived fast and well. Unfortunately, however, there was a glitch during the online order, and my delivery address wasn't saved. I immediately sent the email to the customer service, but the lamp has been shipped within a few hours (which would have been great otherwise :) to my billing address. I called the customer service but they said it was not possible for them to change this anymore. This caused some unnecessary hassle for me with the lamp transport to its intended place.
Reply from AndLight.de
I got the lamp completely deformed and warped.
The Lamp cost 160 Euros, so I think the product should come to me without any damage. The costumer service is not answering my emails.
I wouldn't buy at that shop again! I hope I will get my money back.
Reply from AndLight.de
I wanted to buy Grupa Agito lamps, one for the ceiling and one standing. Lot of online web pages offering lamps are just scam, so I wanted to play it safe. Since those lamps are quite expensive, at first I just ordered ceiling lamp. The price was lower than in other online stores, delivery was exactly within promised due date. I was informed about status of my order and delivery time. Everything went without any problems and lamps were very well packed (in well designed, original Grupa packaging). Because of above I decided to order also standing lamp. Again price was very good, lamp arrived after 5 days, despite delivery time described on web page was 10-15 days. Based on my experience I can recommend AndLight.de.
Reply from AndLight.de
Ordered to Germany, products listed on stock. Shipped fast and arrived timely. Very happy with my order
Reply from AndLight.de
Everything was perfect. Good price, very fast delivery and the product that I expected. Thanks!
Reply from AndLight.de
Great products and prices but also perfect customer service for the rare event things go sideways (not AndLights's fault)! Can only recommend!
Reply from AndLight.de
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