AndLight.de Reviews 

370
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

I was really sceptic but on doing some more research, found out that this is a legit website. The prices for all lamps are fair and customer service is also great.

Company replied

Rated 5 out of 5 stars

I wanted to buy Grupa Agito lamps, one for the ceiling and one standing. Lot of online web pages offering lamps are just scam, so I wanted to play it safe. Since those lamps are quite expensive, at fi... See more

Company replied

Rated 3 out of 5 stars

I would have rated the service 5 stars as our Gubi semi pendant arrived fast and well. Unfortunately, however, there was a glitch during the online order, and my delivery address wasn't saved. I immed... See more

Company replied

Rated 5 out of 5 stars

Was price what brought me there. Then, customer service is simply the best. They are not only fast but also helpful! And really, that is an abnormality; normally they might be kind, sometimes fast bu... See more

Company replied

Company details

  1. Lighting Store
  2. Furniture Store

Written by the company

ANDLIGHT – Your Home Should Feel Like Home Wir von AndLight vereinen Ästhetik, Qualität und Funktionalität in einer kuratierten Auswahl an Lampen, Möbeln und Wohnaccessoires einiger der renommiertesten Marken der Welt. Wir sind stolz darauf, autorisierter Händler klassischer und zeitgenössischer Designikonen zu sein – und das sowohl für Privatkunden als auch für professionelle Einrichtungsprojekte. Wir möchten unsere Kunden mit Fachwissen, persönlichem Service und hochwertigen Produkten inspirieren und begleiten. Wir bieten Ihnen ein nahtloses Erlebnis vom ersten Klick bis zur komplett eingerichteten Wohnung.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

370 reviews

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No recent history of asking for reviews

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Replied to 80% of negative reviews

Typically replies within 2 weeks

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4.7

All reviews

(370)

113 reviews in the last 12 months

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Rated 5 out of 5 stars

Totally recommend this website

I was really sceptic but on doing some more research, found out that this is a legit website. The prices for all lamps are fair and customer service is also great.

April 21, 2026
Unprompted review
AndLight.de logo

Reply from AndLight.de

Dear Jesus,

Thank you for your honest review.

We completely understand your initial skepticism when buying from a website you do not know, and we appreciate that you took the time to do your research before making a decision. We are very pleased to hear that you found our website trustworthy and that you are satisfied with both our prices and our customer service.

We experience a high level of satisfaction and loyalty among our customers, and we hope that this is also your experience.

We hope to be welcoming you back another time✨

Best regards
Maria - Andlight

Rated 5 out of 5 stars

Very satisfied

Fast delivery, easy payment methods, transparent communication and good prices.

April 6, 2026
Unprompted review
AndLight.de logo

Reply from AndLight.de

Hello,

Thank you so much for your kind review! ✨
We are really happy to hear that you appreciated the fast delivery, easy payment options, clear communication, and competitive prices.
That is exactly the experience we aim to provide for all our customers.

We look forward to serving you again soon☺️

Best regards
Maria - Andlight

Rated 5 out of 5 stars

Satisfied with service

Satisfied with service, was fast and no flaws in the product …

March 4, 2026
Unprompted review
AndLight.de logo

Reply from AndLight.de

Dear Maria,

Thank you for your kind feedback🌟
We are very pleased to hear that you are satisfied with the service and that the delivery was fast. It is also great to know that the product arrived without any issues.

We appreciate your support and hope to serve you again in the future.

Best regards
Maria - Andlight

Rated 5 out of 5 stars

Best customer service!

Maria was a prompt problem solver, identifying the issue and resolving it quickly in the best way possible. This is the best customer support I’ve ever had and I can only thank her and AndLight for their top-notch service, and this will keep me coming back to them despite the initial issue I faced with delivery.

January 9, 2026
Unprompted review
AndLight.de logo

Reply from AndLight.de

Hello Juna,

Thank you so much for your kind feedback, which I will forward to my colleague. Great that we were able to help you quickly.

Have a great day!

Best wishes
Hannes
Andlight

Rated 5 out of 5 stars

Maria from the customer service was…

Maria from the customer service was super helpful. Ordered a designer lamp on Black Friday and afterwards requested if another Colorway would be possible as I’ve changed my mind.

CS checked and made it possible, so I’m super happy with the service

December 2, 2025
Unprompted review
AndLight.de logo

Reply from AndLight.de

Hi Johny,

Thanks for your feedback.

I am going to forward the feedback to my colleague. Great to hear that everything went well with the order and that you are happy with the services we offer.

Have a great day!

Best wishes
Hannes // Andlight

Rated 5 out of 5 stars

all is lit

I have ordered from „AndLight“ several times and am extremely satisfied.
The wide selection of classic and contemporary designs, the pricing, and the fast delivery are unbeatable.

September 4, 2025
Unprompted review
AndLight.de logo

Reply from AndLight.de

Hello Goekhan,

Thanks for your message.

Glad to hear that you have ordered from us several times and are happy about our selection, delivery and the pricing. We hope we can provide you also with great design in the future!

You are always welcome to reach out to us (info@andlight.de), if you have any questions.

Best wishes
Hannes // Andlight

Rated 5 out of 5 stars

Very quick and helpful customer…

Very quick and helpful customer service, competitive price and quick delivery.

September 13, 2025
Unprompted review
AndLight.de logo

Reply from AndLight.de

Hello Xiang,

Thanks for your feedback.

Great that you are satisfied with your customer service experience, our pricing and the delivery!

Best wishes
Hannes // Andlight

Rated 5 out of 5 stars

Great prices and even better customer…

Great prices and even better customer service.
Highly recommended !!!

July 24, 2025
Unprompted review
AndLight.de logo

Reply from AndLight.de

Hi Stefan,

Thank you so much for your feedback.

We’re really glad to hear that you’re satisfied with our pricing and customer service.

Best wishes,
Hannes // Andlight

Rated 5 out of 5 stars

all perfect

December 17, 2024
Unprompted review
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Reply from AndLight.de

Thanks a lot for your feedback!

Kind regards
Hannes // Andlight

Rated 5 out of 5 stars

Always a good experience

Always a good experience. Super quick delivery and good service. I can only recommend!

October 3, 2024
Unprompted review
AndLight.de logo

Reply from AndLight.de

Hi Oliver,

Thank you so much for your feedback! We are very happy to hear that you have made good experiences with our service.

If you have any questions, please don’t hesitate to contact us at info@andlight.com

Wishing you a wonderful day!

Best regards
Hannes // Andlight

Rated 5 out of 5 stars

Best furniture buying experience.

Was price what brought me there.
Then, customer service is simply the best. They are not only fast but also helpful! And really, that is an abnormality; normally they might be kind, sometimes fast but…getting an issue solved in 3 seconds with full sympathy? That is a quimera…except here. Here is real. Then: delivery: mega fast. Between order and delivery: 4 days (and remember, problems in the order and customer service help required…and order was placed on a Sunday!!!!!) so, if they have what you need, buy here. Simple.

August 4, 2023
Unprompted review
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Reply from AndLight.de

Hello Nestor,

Thanks for your great feedback!

Good to hear that the delivery went well and your were happy with the service we provided.

Best wishes
Hannes // Andlight

Rated 5 out of 5 stars

What’s there not to like

Quick delivery, no hassle website, free shipping and a nice deal on the product I was looking for. What’s there not to like. Thank you AndLight Team.

May 13, 2023
Unprompted review
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Reply from AndLight.de

Dear Philipp,
Thank you so much for your enthusiastic feedback! We're delighted that everything—from the smooth website experience to the quick delivery and great deal—met your expectations. That’s exactly the kind of shopping experience we aim to provide.

Best regards
Hannes // Andlight

Rated 5 out of 5 stars

Nice costumer service

Nice costumer service, quick delivery, perfect order experience! Total recommendation:)

April 22, 2023
Unprompted review
AndLight.de logo

Reply from AndLight.de

Hi Pauline,
Thank you so much for your kind words! We're thrilled that you had a perfect order experience with quick delivery and great service. Your recommendation means a lot to us!

Best regards
Hannes // Andlight

Rated 3 out of 5 stars

Next time I hope to give 5-stars :)

I would have rated the service 5 stars as our Gubi semi pendant arrived fast and well. Unfortunately, however, there was a glitch during the online order, and my delivery address wasn't saved. I immediately sent the email to the customer service, but the lamp has been shipped within a few hours (which would have been great otherwise :) to my billing address. I called the customer service but they said it was not possible for them to change this anymore. This caused some unnecessary hassle for me with the lamp transport to its intended place.

December 16, 2022
Unprompted review
AndLight.de logo

Reply from AndLight.de

Hi Anma,

Thanks for your evaluation.

We are sorry to hear about the IT problem that occurred during the delivery. We hope you had the opportunity to order again from us and everything went well.

Best wishes
Hannes // Andlight

Rated 1 out of 5 stars

I got the lamp completely deformed and…

I got the lamp completely deformed and warped.
The Lamp cost 160 Euros, so I think the product should come to me without any damage. The costumer service is not answering my emails.
I wouldn't buy at that shop again! I hope I will get my money back.

November 29, 2022
Unprompted review
AndLight.de logo

Reply from AndLight.de

Hello Franca,

Thank you for your feedback.

We’re very sorry about your experience and apologize that we didn’t respond to you more quickly. If you receive a damaged lamp, we will always make sure to find a suitable solution for you.

Best regards
Hannes // Andlight

Rated 5 out of 5 stars

Recommended shop.

I wanted to buy Grupa Agito lamps, one for the ceiling and one standing. Lot of online web pages offering lamps are just scam, so I wanted to play it safe. Since those lamps are quite expensive, at first I just ordered ceiling lamp. The price was lower than in other online stores, delivery was exactly within promised due date. I was informed about status of my order and delivery time. Everything went without any problems and lamps were very well packed (in well designed, original Grupa packaging). Because of above I decided to order also standing lamp. Again price was very good, lamp arrived after 5 days, despite delivery time described on web page was 10-15 days. Based on my experience I can recommend AndLight.de.

November 26, 2022
Unprompted review
AndLight.de logo

Reply from AndLight.de

Hello Tomir,

Thank you so much for your detailed and thoughtful feedback! We're thrilled that your experience with both Grupa Agito lamps was smooth and satisfying — from pricing and packaging to delivery and communication. It means a lot to us that you felt confident ordering again and would recommend AndLight.de.

Best regards
Hannes // Andlight

Rated 5 out of 5 stars

Very happy with my order

Ordered to Germany, products listed on stock. Shipped fast and arrived timely. Very happy with my order

October 25, 2022
Unprompted review
AndLight.de logo

Reply from AndLight.de

Hello,

Thank you for your kind feedback! We're glad everything went smoothly and that you're happy with your order.

Best regards
Hannes // Andlight

Rated 5 out of 5 stars

Everything was perfect

Everything was perfect. Good price, very fast delivery and the product that I expected. Thanks!

October 14, 2022
Unprompted review
AndLight.de logo

Reply from AndLight.de

Hello SAB,

Thank you very much for your kind feedback! We're delighted to hear that everything met your expectations – that's exactly what we aim for.

Best regards
Hannes // Andlight

Rated 5 out of 5 stars

Top Support!

October 12, 2022
Unprompted review
AndLight.de logo

Reply from AndLight.de

Hallo Miriam,

vielen Dank für Ihr Lob – das freut uns wirklich sehr!

Viele Grüße
Hannes // Andlight

Rated 5 out of 5 stars

Great products and prices but also…

Great products and prices but also perfect customer service for the rare event things go sideways (not AndLights's fault)! Can only recommend!

July 12, 2022
Unprompted review
AndLight.de logo

Reply from AndLight.de

Hello,
Thank you for your feedback! We’re glad you’re happy with our products, prices, and service – and we appreciate your recommendation.
Kind regards
Hannes // Andlight

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