RoyalDesign.dk Reviews 

Ordered a desk from Ferm Living which arrived damanged in several places.

I contacted their customer service to say as much and they told me I had to file a reklamation complaint online. Fine. I did this and included images of the damage, asking to return my original damaged desk and receive a new one. I received a reply back from their customer service more than a week later asking for more supporting images and a video. I sent it to them. After not hearing back for several more days (it had been more than three weeks at this point since the delivery), I contacted them again and asked that they pick up my desk asap and do not issue any replacement orders. They are just way too unresponsive for me to want to place any more orders through them. Again, several days later, they now reply to me not in Danish or English (I'm based in DK) but in Swedish (!) with two DHL labels which I am to use to return my items (the desk came in two pieces). They also, at the same time, sent me a separate email with just shipping labels - two for Postnord. Should I send DHL or Postnord - who knows?!?! They also said the issed a replacement order when I specifically told them not to.

The issue has still not been resolved but between the lack of understanding on their part, the several business days between each interaction and the complicated process in returning an item that was clearly damaged (unnecessarily requiring lots of supporting evidence for clear scrapes and 'dings' in the corners of the wood), I will not at all ever order from them again. It's like pulling teeth - extremely hard to get to the bottom of things and very painful.

Buy from a more local store who actually cares about their customers.

Ordered a clock with Royaldesign.dk on January 30th. No delivery but mail stream started proposing future arrivals at their warehouse and subsequent delivery. Latest mail suggesting delivery August 21st.

On top, Royaldesign.dk took the liberty to draw payment February 9th contrary to danish law laying out payment can only happen at point of shipping.

Consider staying away unless you want to be made a lender as well.

A truly awful, awful experience with Royal Design. We purchased a table in November. It arrived damaged in December. We reported the damage upon receipt. Royal Design were unable to offer a replacement table, so we asked for a refund. We have still not been refunded, despite repeated chasing. Their customer service and refund teams are very hard to get hold of and unbelievably slow to return our money. Last week, they told me it could still be two weeks or more due to a backlog they are working through - having previously told me it would have been paid by now. I cannot recall a worse customer experience than this. Looking at others’ messages with similar experiences on Trustpilot, one wonders if they are in financial difficulty and simply do not have the cash to pay customers what they are owed?
Like others, having exhausted all efforts to secure a refund with Royal Design, I will be contacting my credit card provider next week to see what they can do and lodging a complaint with Trading Standards.

Really bad at handling complaints! It has taken a month so far and the case is not closed yet. It is simply too bad! When you sell expensive goods, your service should follow, it is really a lot of money to spend without knowing where the case will end. I am really tired of royal design!

Not just BAD service... no service. I bought around $300 worth of merchandise have received no update or response from Royal Design. This is an ON GOING months long issue. To others, this is criminal!! Before you buy, read their customer service hours below.

Chat with a customer service representative during staffed business hours or with our AI assistant who is available 24/7.
Chat hours with personal service:
Mondays: 4 am - 6 am EST & 7 am - 9 am EST
Wednesdays: 4 am - 6 am EST & 7 am - 9 am EST
Fridays: 4 am - 6 am EST & 7 am - 9 am EST

Ordered an item 5 weeks ago with a 2-3 week delivery date. I still did not receive it, and when I ask on the chat they cant give me and anser and just say they will come back - and don't do so...

Ordered an item 2 weeks ago. Money withdrawn a week ago. No information. When I contact them they informed me that my order "Christmas present" would not be delivered until end of January. Not acceptable.
NB; Customer service and return of money was good.

I’ve received the wrong items in my order, and I’ve tried contacting the phone number I was referred to — but the number cannot be reached.

Terrible service - the support does only answer in Swedish when sending the mail in English, and at some point just stopped answering.

Attention: Think Twice Before Ordering from This Company!

We placed an order for furniture on March 8th, with a confirmed delivery date of March 28th. Since then, we've received five emails citing delays, with the latest update promising delivery by May 3rd — yet we still have not received our order. Attempts to resolve the issue via AI chatbots have been futile, and there is no phone contact available on their website.

This experience strongly suggests that this company operates under a professional facade while potentially engaging in scam-like practices. Proceed with extreme caution.

Order # 104191914

I placed order #103968343 for Collier Mug 40ml 2-pack and received the wrong item (280ml). According to European consumer protection laws, including Directive 2011/83/EU on consumer rights, you are obligated to fulfill the order as per the original agreement and bear responsibility for any errors.

I request that the correct item be delivered directly to my home address by courier at no additional cost. This issue must be resolved promptly, as the incorrect delivery has already caused inconvenience. I spent significant time walking in unfavorable weather conditions with a small child, which would not have been necessary had your service been accurate.

Further delays and lack of response to my initial appeal via email violate my consumer rights. Please confirm immediate action on this matter to avoid escalation. I trust you will resolve this swiftly and ensure compliance with legal obligations.

Sincerely.

We are on holiday here in Denmark. I wanted to order de gravehund van Kay bojessen. Today it came to the meny store for pick up.

Thank you for the great experience with your store👌

The website only shows the availability /delivery time after you have placed the order. Other than that, the service is good and the produduct good quality.

Requested home delivery but package was delivered to a box far from where I live which involved unnecessary inconvenience.

Super god service og kvalitet er i top

Take into account the following before you buy:

1. Shipping will be initiated 1 week after purchase. Adjust it to the delivery time specified on their website before you buy, if it's important in your case.
2. In the meantime, even if it's not shipped, you will not be able to cancel the order.
If you make a refund request, you will be ignored until it's already shipped, and afterwards they will reply that you may return it, of course, paying the return fee.

Easy. Fast. Good packing.

Nice range of products. Good price and efficient delivery service!

Tak for hurtig handel og levering 🇩🇰 jeg er så glad for lamperne👍