As per agreement delivery must be at our doorstep but he put it on downstairs, we asked him to take it upstairs but he didn’t. It was totally unfair and unfriendly behavior
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In general it was a good experience, but the website could do a better job presenting more accurate pictures of the product. The colours were completely different, though that ended up being even b... See more
I purchased some balcony furniture from vidaXL, and overall I am very satisfied with the product. The furniture looks great, was easy to assemble, and the quality is good for the price. The only fru... See more
The prices on the website seem atractive, but the products take foever to arrive. Despite the fact that the delivery is not free (paid 79 kr), it has been over 22 days and the packege has not arrived... See more
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Really regret shopping with this…
Really regret shopping with this company. Unbelievably slow delivery and incredibly poor communication. No follow-up product still not delivered. Disappointment is a major understatement. Steer Well clear.
Ordered Thursday and was on my doorstep…
Ordered Thursday and was on my doorstep on Friday!! Wow! Super service!
Har intet at klage over super levering…
Har intet at klage over super levering og produktet var super og et godt udvalg.
Really happy with my daughter’s new…
Really happy with my daughter’s new sminkebord! 💕 Great attention to detail, with a jewellery box and built-in socket for a hair dryer or straightener. The assembly guide was easy to follow, and I really appreciated the extra screws included.
Very happy with the product!
SCAMMERS!!!If I could give 0 stars i…
SCAMMERS!!!If I could give 0 stars i would. Horrible quality of products, horrible customer service. I ordered a garden wardrobe, it arrived and when i opened the box one of the parts was broken. Immediately i tried to reach out to customer service, no phone number just a chat box that opened a ticket. No response for days, i found an email for complaints, i wrote to them there as well explaining the situation and how i already created a ticket. Then someone responds saying i have the following options, exchange with a new item, spare parts for the ones that have been broken, a partial refund of 10% (!!!) or sending it back to get a full refund that would be within my 14 days rights BUT i have to pay the return costs, and it was a big box so obvisously why would I pay anything extra for that piece of sH^%. So i accept the exchange with another item, time goes by i hear nothing, i keep sending reminders. I then receive a response that it is out of stock so i need to search all the pieces, see what is damaged, go through a list they sent me identify item numbers and provide them to them...i did that more time passes i keep sending reminders, i now have a huge box in my living room for more than 1 month and today i receive and email saying they have no spare parts in their warehouse. What i can get instead is 240kr refund, when i have paid 1668kr....THE AUDACITY. SHAME On this store, horrible quality, horrible customer service , no respect whatsoever for the customer. I will not let this go obviously but just to warn you. DO NOT BUY A SINGLE THING NOT WORTH IT
Still no resolution
Still no resolution, and we are three weeks in… awful / non-existent customer service.
Does what it says on the tin 😂
Does what it says on the tin 😂
Furniture is of different quality and price points. Shipping was faster than expected. All around good experience.
Avoid buying from this site
Delivery time is much longer than they mention on the website. Customer support is not 24/7, it is just a chatbot and as soon as you actually need help they ask you just just send them an email instead. Ordered something thinking it would arrive in 1-3 days as the website said, and then wrote to ask for a status. Then I began getting status emails saying it was on its way, ending with an email saying it had been delivered. But nothing was ever delivered, and no one ever responded to any of my emails asking for help. They withdrew the money without ever delivering anything.
As per agreement delivery must be at…
As per agreement delivery must be at our doorstep but he put it on downstairs, we asked him to take it upstairs but he didn’t. It was totally unfair and unfriendly behavior
Return Request – Poor Build Quality, No Response in 5 Days
Hello,
I ordered a bicycle from boligcenter.dk and received it a few days ago. After assembling it, I used it for about 2 hours. During this short use, it became clear that the build quality is very poor — the chain and brakes already feel unreliable and unsafe, and the overall materials feel cheap and not suitable for regular daily use. This is not the quality I expected based on the listing.
I would like to return this product, but I have been unable to find a customer service phone number or live chat option. I emailed 5 days ago and have not received any reply.
Under Danish/EU consumer law, goods sold online must match a reasonable standard of quality and be fit for their normal purpose. Since this bicycle does not meet that standard after only minimal use, I do not believe I should have to pay the 150 DKK return shipping fee that applies to normal change-of-mind returns.
Please confirm the following as soon as possible:
1. How I should proceed with the return/exchange
2. Whether return shipping will be covered by you, given the quality issue
3. The expected timeline for my refund
If I do not receive a response within 5 business days, I will file a complaint with Forbrugerklagenævnet (the Danish Consumer Complaints Board).
Order details:
• Product: BMX cykel 20 tommer
• Order number: 882736
• Order date: 2026-06-18
I look forward to your prompt reply.
Best regards,
Aayush Dhungana
71850620
Great Product, Inconvenient Delivery Experience
I purchased some balcony furniture from vidaXL, and overall I am very satisfied with the product. The furniture looks great, was easy to assemble, and the quality is good for the price.
The only frustrating part was the delivery. The items were shipped with GLS, and I was unable to arrange a delivery time outside of working hours. Since the delivery took place during the day, I had to take time off work to receive the package. It would be much more convenient if they offered more flexible delivery options or used a carrier that allows customers to choose a suitable delivery time.
That said, the product itself met my expectations, and I am happy with my purchase.
My transaction was smooth and fast…
My transaction was smooth and fast delivery.
It’s soo bad company I have ordered a…
It’s soo bad company I have ordered a fan on 2nd of may and still I didn’t not get it
Alt som det skal være
I bought a washing vacuum cleaner
I bought a washing vacuum cleaner. After testing it, I wanted to return it and ended up buying a more expensive one. The company refused to accept the return due to product use. This is absurd to me, because how can you test a vacuum cleaner without pouring water into it? Furthermore, to get the product back, I had to pay 240 DKK for reshipment. I paid 100 DKK less when I sent it back. To me, this is a complete scam. I do not recommend it and I will definitely not use this website again.
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