I had a great experience with vidaXL! The ordering process was simple and straightforward, the prices were affordable, and everything went smoothly. The product was as described and met my expectation... See more
Company replied
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Product not matching what shown in the picture (I bought a pregnancy pillow). Return policy costly and time consuming so not worth taking. UPDATE: The customer service was helpful to find a solution.... See more
When the package arrived it was tossed on my doorstep and left there for 3 days until I could come and move it as it was too heavy for my elderly parents to move inside. The instructions are v... See more
Company replied
Noget billigt lort. Ubehøvlet supporter. Træ der splinter og flækker, så billigt stof man kan kigge igennem det. Hvis man vil returnere en lorte vare der er beskadiget og ikke 10 kr værd... See more
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Company details
Written by the company
vidaXL er en international online-forhandler, hvor du kan finde alt til dit hjem, have, garage og gør-det-selv-projekter. Vores koncept er baseret på at tilbyde en bred vifte af produkter, der giver folk mulighed for at leve mere for mindre. Ved at bruge simple omkostningsbesparende løsninger, der ikke har en negativ effekt på produkternes kvalitet, er vi i stand til at gøre vores produkter tilgængelige for så mange som muligt. Alle processer fra produktudvikling og køb til marketing, salg, logistik og kundeservice er i vores hænder. Dermed har vi fuld kontrol over vores produkters funktionalitet, kvalitet og priser.
Contact info
United States
- vidaxl.dk
2.6
Poor
12K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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The item was full of chips and damage…
The item was full of chips and damage in almost every corner. The wood was severely damaged, and it appears the damaged areas were simply painted over, as if you expected customers not to notice.
Order number: 303-9716508-9679555
I'd like a refund please
October 23, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I had a great experience with vidaXL
I had a great experience with vidaXL! The ordering process was simple and straightforward, the prices were affordable, and everything went smoothly. The product was as described and met my expectations. I’m very satisfied with the service and would definitely recommend vidaXL to others. I would happily shop here again!
September 24, 2026
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you for your wonderful feedback. We are delighted to hear that you had a great experience with vidaXL and that the ordering process, pricing, delivery, and product all met your expectations. Your recommendation and support mean a lot to us, and we look forward to serving you again.
Kind regards,
JC
vidaXL
Quick delivery
October 14, 2026
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you for your positive feedback. We are delighted to hear that your order was delivered quickly and that you had a good experience with us. Thank you for choosing vidaXL.
Kind regards,
JC
vidaXL
Misleading product image
Product not matching what shown in the picture (I bought a pregnancy pillow). Return policy costly and time consuming so not worth taking.
UPDATE: The customer service was helpful to find a solution.
October 13, 2026
Unprompted review
The Company made everything right now!
The Company made everything right now!
I returned the tent and Got my money back
October 14, 2026
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you for sharing your experience. We are pleased to hear that the issue was resolved to your satisfaction and that your refund has been completed. We truly appreciate your feedback and your trust in vidaXL.
Kind regards,
JC
vidaXL
Beautiful coffee table came with a smile
I bought a beautiful double coffee table from vidaXL which I get many compliments on I unfortunately had to return an item and had no problems with the return money back quickly dealing with excellent customer service🤙
September 8, 2026
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you for your kind review! We’re delighted to hear that you love your beautiful coffee table and that you had a smooth experience with your return. It’s wonderful to know that you were also happy with the customer service.
Kind regards,
JC
vidaXL
Hey.problem solved .it take a week…
Hey.problem solved .it take a week after a year..but thanks. Better now than never..hope im alone with the same..otherwise just fight.no matter 10 or 1000 kr
Otherwise is a good place)
August 28, 2026
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you for your updated review. We’re glad to hear that the issue has now been resolved, although we regret that it took longer than expected. We appreciate your patience and your positive comments about vidaXL.
Kind regards,
Elyn
vidaXL
Abysmal machining, unintuitive instructions.
When the package arrived it was tossed on my doorstep and left there for 3 days until I could come and move it as it was too heavy for my elderly parents to move inside.
The instructions are vague, totally false at points and are totally unintuitive. The machining is abysmal, holes different sizes, wood already cracking.
Only reason this isn’t one star is I managed to build the thing after much frustration and it’s a working piece of furniture.
August 25, 2026
Unprompted review
Reply from vidaXL
Kære kunde
Mange tak for din anmeldelse. Din mening betyder meget for os og hjælper os med at forbedre vores produkter og service.
Vi har via Trustpilot bedt om yderligere oplysninger, så vi kan finde din ordre og undersøge sagen nærmere, men vi har desværre ikke modtaget de nødvendige oplysninger.
Du er meget velkommen til at kontakte os på feedback@vidaxl.dk og oplyse, at det drejer sig om en negativ anmeldelse. Så sørger jeg for, at sagen bliver sendt direkte til min afdeling, så vi kan hjælpe dig hurtigst muligt.
På forhånd mange tak.
Med venlig hilsen
Lorand
vidaXL
Extremely frustrating complaint process
I would never buy from vidaXL again, nor would I recommend anyone else to do so.
My issue is not only with the product itself, but with the way the complaint has been handled. For weeks, I have been repeatedly asked to provide more and more documentation. I have already submitted multiple photos and videos clearly showing the defect, yet I continue to receive requests for additional evidence without any meaningful explanation of what is supposedly missing from the material already provided.
At this point, the entire process feels less like customer service and more like an automated system sending standard responses. It genuinely gives the impression that customers are repeatedly asked for more documentation simply to prolong the process until they eventually give up and stop pursuing their claim.
I have spent a significant amount of time recording videos, taking photos, uploading files and responding promptly to every request. Despite all of this, there has been no real progress and no actual solution offered.
As a customer, I have done everything that could reasonably be expected. In return, I have experienced delays, repetitive requests, and what feels like an endless cycle of asking for "just one more video."
This has been one of the most frustrating customer service experiences I have ever had. Based on my experience, I would not purchase from vidaXL again and I certainly would not recommend the company to friends, family, or colleagues.
August 3, 2026
Unprompted review
Reply from vidaXL
Dear Charlotte,
Thank you for your feedback and for sharing your experience with us.
We are truly sorry to hear that you experienced a prolonged complaint process with repeated requests for additional documentation, despite having already provided photos and videos of the issue.
We are nevertheless glad that we had the opportunity to contact you and find a satisfactory solution to your case.
Your feedback is very valuable to us and helps us continuously improve both our products and customer service.
I wish you a continued pleasant day.
Kind regards
Lorand
vidaXL
Color does not match picture at all
The color of the book shelf does not match the color on the website. It is not like anything you have in any of the pictures.
August 19, 2026
Unprompted review
Reply from vidaXL
Dear Razvan,
Thank you for your feedback and for sharing your experience with us.
We are truly sorry to hear that the color of the bookshelf did not match the color shown on our website or in the product pictures.
We are also glad that we had the opportunity to get in touch with you and that we were able to find a solution together that addressed your concerns.
Your feedback is very valuable to us, as it helps us continuously improve both our products and our customer service.
Thank you for your understanding and cooperation throughout the process. We truly appreciate it.
I wish you a pleasant day.
Kind regards,
Lorand
vidaXL
Absolutely the biggest rip off in my…
Absolutely the biggest rip off in my life and I am 73. The chairs are cheap looking urly and look NOTHING like the pictures the Black and White carpet was a purplest black with white marks all over it. The customer service was horrible if you could get through they offed me a 100kr. Back on the carpet I am not going to waste my time complaining about the chairs which look like they came from Temu. Please Please do not buy anything from these crooks it’s a total scam
Am not done running this place down to whoever I can!👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻
August 11, 2026
Unprompted review
Reply from vidaXL
Dear Michael,
Thank you for your feedback and for sharing your experience with us.
We are truly sorry to hear that the chairs and carpet did not meet your expectations.
We are nevertheless glad that we had the opportunity to contact you and find a solution to your case.
Your feedback is very valuable to us and helps us continuously improve both our products and customer service.
I wish you a continued pleasant day.
Kind regards
Lorand
vidaXL
You get what you pay for
Worst experience ever. I ordered a bed and it came in 100 pieces at least 200 bolts and screws. It literally took the whole day to put together.
Yes you get what you pay for so I cant really complain. It came on time only a few things missing and a lot of extra pieces. But would i buy something again from here? No.
July 1, 2026
Unprompted review
Reply from vidaXL
Dear Jan,
Thank you very much for your review. Your opinion means a lot to us and helps us improve both our products and our service.
We have tried to reach you several times by email, but unfortunately we have not yet received a reply from you.
If you still need help, please feel free to contact us at feedback@vidaxl.dk and let us know it's regarding your negative review. I will then make sure your case is forwarded directly to my department so we can assist you as quickly as possible.
Thank you in advance and have a great day.
Best regards,
Lorand
vidaXL
Can NOT recommend
Missing part and rude agent.
A part of the order was missing and the agent hung up in the middle of the conversation.
Very dissatisfied.
July 15, 2026
Unprompted review
Reply from vidaXL
Dear Klaus,
Thank you for your feedback and for sharing your experience with us.
We are truly sorry to hear about the missing part and your experience with our customer service.
We are also glad that we had the opportunity to contact you and find a solution to your case.
Your feedback is very valuable to us and helps us improve both our products and customer service.
Thank you for your understanding and cooperation throughout the process.
I wish you a pleasant day.
Kind regards
Lorand
vidaXL
Nice product
Fast delivery. Nice product. But needs some experience to put it together.
June 19, 2026
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you for your positive feedback. We're glad to hear you were happy with the fast delivery and the product. We appreciate your comment about the assembly, and if you would like to share more about your experience, please contact us at feedback@vidaxl.dk.
Kind regards,
Elyn
vidaXL
Stay away from this incompetent company
I ordered a bed frame 10 days ago, the company has the worst custom service I have ever experienced. No one take responsibility. Keep telling me to be patient. The bedframe was supposed to arrive 5 days ago the latest. I can not get a track & trace link that works. Custom service keep providing one after another that is for the wrong country (unordered to Denmark. They gave me links to France, Luxembourg & Slovakia). Extremely incompetent! When I ask for more specificity or to get in touch with someone higher up in the company, they don’t offer help. Now after 5 consecutive days of asking for help, they said that they will forward this to “the right department”. I am utterly disappointed and will never ever try to purchase anything from this scam website. Luckily I did not pay for my order, so there will be another round of complaints when the invoicing company will demand payment for a product that never arrived I guess… my advice: stay away!
June 13, 2026
Unprompted review
Reply from vidaXL
Dear Sanna,
Thank you for taking the time to share your experience. We sincerely apologize for the delays, the confusion regarding the tracking information, and for the level of service you experienced. We understand how disappointing this situation has been.
I am pleased that we were able to get in touch and find a satisfactory solution together.
We truly appreciate your feedback, as it helps us continuously improve both our products and our customer service.
Thank you for your understanding and for your cooperation throughout the process – it means a great deal to us.
I wish you a wonderful rest of your day.
Kind regards,
Lorand
vidaXL
Feels Like a SCAM
I needed a longer bed for my tenant and VidaXL turned up among the first searches. I ordered a bed and payment was deducted promtly from credit card but the item that later arrived was far from teh AI generated image advertised. To add insult to injury, the main mattress of the bed never arrived and I had to write them for delivery, which came much later. The product qulity is poor. I will never use them again nor recommend them to any. Feels like a scam. Don't fall for it.
May 28, 2026
Unprompted review
Reply from vidaXL
Dear Ravi,
Thank you for taking the time to share your review and for bringing this matter to our attention.
I am sorry to hear that you experienced a delivery delay and that the product quality did not meet your expectations. This is certainly not the experience we aim to provide our customers.
Please be assured that we are committed to finding the best possible solution to resolve the issue.
As we have not been able to reach you by phone, we have also sent a message to the email address linked to your account.
We truly appreciate your understanding and look forward to hearing from you so we can assist you further.
Wishing you a very nice day.
Kind regards,
Lorand
vidaXL
Update: I am glad that we have been able to find a good solution to the situation together.
We truly appreciate your feedback, as it helps us continuously improve both our products and our service.
Thank you for your understanding and for your cooperation throughout the process – it means a lot to us.
I wish you a continued very nice day.
Kind regards
Lorand
vidaXL
I’ve placed multiple orders and…
I’ve placed multiple orders and initially I’ve had a bad experience both with delivery and customer service, however after the intervention of Lorand, the entire process have changed to premium. There was attention on freight and delivery, product satisfaction and in multiple ways I was very pleased with the service that I’ve experienced.
May 5, 2026
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you for sharing your experience with us. We are pleased to hear that the service improved and that you were satisfied with the attention given to delivery, product satisfaction, and customer care. Your feedback is greatly appreciated.
Kind regards,
JC
vidaXL
The size delivered was not the size I…
The size delivered was not the size I bought. The manual is very poor stepwise described. You would not know this before you started the screwing and then you have taken the product into use.
April 26, 2026
Unprompted review
Reply from vidaXL
Dear Claus,
Thank you very much for your review. Your feedback means a lot to us, as it gives us a valuable opportunity to improve both our products and our service.
We are sorry to hear that the product dimensions did not match what you ordered. Please rest assured that this is not representative of our usual standards, and we do our best to prevent such situations and handle them as quickly and efficiently as possible.
At the same time, I am glad that we had the opportunity to be in direct contact to better understand the situation.
We hope to continue a good cooperation.
Kind regards
Lorand
vidaXL
Update: I am happy that we were able to find a solution to this issue together.
We truly appreciate your feedback and will share it internally so we can continue improving both our product quality and complaint handling process moving forward.
Have a wonderful day!
Kind regards,
Lorand
vidaXL
Ok deal
The product quality was poor but they were fair and they offered me a partial refound
March 31, 2026
Unprompted review
Reply from vidaXL
Dear Andreea
I am very sorry to hear that your experience with our customer service was not satisfactory and that the product quality did not meet your expectations.
I would like to inform you that we have sent a message to the email address associated with your account.
We appreciate your understanding and look forward to hearing from you.
I wish you a very nice day.
I look forward to hearing from you and thank you in advance.
Kind regards
Lorand
vidaXL
I got help for my order
I got help for my order. Very nice service. The products arrived as expected.
April 13, 2026
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you for your positive feedback. We are very pleased to hear that you are satisfied with the service and that the products arrived as expected.
Kind regards,
Elyn
vidaXL
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