The size delivered was not the size I…
The size delivered was not the size I bought. The manual is very poor stepwise described. You would not know this before you started the screwing and then you have taken the product into use.
Reply from vidaXL
Dear Claus,
Thank you very much for your review. Your feedback means a lot to us, as it gives us a valuable opportunity to improve both our products and our service.
We are sorry to hear that the product dimensions did not match what you ordered. Please rest assured that this is not representative of our usual standards, and we do our best to prevent such situations and handle them as quickly and efficiently as possible.
At the same time, I am glad that we had the opportunity to be in direct contact to better understand the situation.
We hope to continue a good cooperation.
Kind regards
Lorand
vidaXL
Update: I am happy that we were able to find a solution to this issue together.
We truly appreciate your feedback and will share it internally so we can continue improving both our product quality and complaint handling process moving forward.
Have a wonderful day!
Kind regards,
Lorand
vidaXL