Nordic Nest Reviews 

77,686
TrustScore 4.5 out of 5

4.5

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See what reviewers are saying

Rated 5 out of 5 stars

Absolutely fantastic company to deal with! Have no hesitation is recommending or using this company in the future, went above and beyond when I had a very minor issue, just great :-) Products ar... See more

Rated 5 out of 5 stars

I purchased dala horse chimes tea light holders & am satisfied with my purchases, both in terms of quality & price. There were several payment & delivery options too.

Rated 5 out of 5 stars

I have purchased a seat cushion but it does not hold on the chair as the snaps constantly open. I have contacted the customer service and they have quickly responded and resolved my issue by offering... See more

Rated 4 out of 5 stars

Update on earlier negative review. I ordered a Christmas Decoration which was both damaged (damaged within packaging so poor quality control) and which did not light up anyway. Customer services runn... See more

Company details

  1. Home Improvement Store
  2. Decoration and Interior Design Store
  3. Furniture Store
  4. Kitchen Supply Store
  5. Lighting Store
  6. Outdoor Furniture Store

About Nordic Nest

Written by the company

INREDNING, MÖBLER & DESIGN ONLINE – FÖR HEM ATT ÄLSKA

Med passion för skandinavisk designtradition och livsstil vill vi hjälpa dig skapa ett hem att älska. Varmt välkommen in till oss där du hittar över 30 000 design- och inredningsprodukter från fler än 200 varumärken som exempelvis ferm LIVING, &Tradition, Mateus, Rörstrand, Iittala, String, Marimekko, Broste Copenhagen och HAY.

Design för alla rum & stunder

Vi vet att ett hem byggs upp med tiden, pinne för pinne. Därför hittar du design hos oss för alla rum i hemmet och för alla livets stunder. Oavsett om du letar efter en tidlös present, om du vill förnya ditt hem inför en ny säsong eller letar efter nya middagstallrikar – så är du välkommen att boa med oss.

Låt dig inspireras av ett utbud som bjuder på alltifrån tidlösa klassiker till trendriktiga nyheter. Hitta din nya favoritmugg till morgonkaffet, drömlampan, den perfekta vasen eller mjukaste mattan – stort som litet, låt ditt älskade hem ta form hos oss.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

78K reviews

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4.5

All reviews

(77,686)

4,839 reviews in the last 12 months

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Rated 1 out of 5 stars

'Arriving Soon' means more than 4 months !

I was very big fan and happy customer of Nordic Nest.

However, ..... I placed order on 11.03.2026. Items were described 'arriving soon'. It is now 19.07.2026, and items are said 'in stock'. However, .... not received my orders yet, and not received dispatch notification yet. As the customers have to pay very in advance, NORDIC NEST should not take money if they do not have items in stock. They should use the function 'Notify Me' so that customers can pay the items which we know we receive them on time.
I have contacted Nordic Nest about my orders as they are now shown as 'In Stock', BUT .... THEY STILL CANNOT TELL THE DISPATCH DATE .....

March 11, 2026
Unprompted review
Nordic Nest logo

Reply from Nordic Nest

Dear Customer, Thank you for your feedback. We are truly sorry to hear that an experience like this has changed how you feel about Nordic Nest, especially as you have previously been a happy and loyal customer. We completely understand how frustrating it is to wait for such a long time without receiving clear information, and we sincerely apologise for the disappointment and inconvenience this has caused. We will contact you directly to follow up on your concerns and assist you further. Wishing you a lovely day!

Best Regards,
Carla, Nordic Nest

Rated 5 out of 5 stars

Absolutely fantastic company to deal…

Absolutely fantastic company to deal with!

Have no hesitation is recommending or using this company in the future, went above and beyond when I had a very minor issue, just great :-)

Products are fantastic and very keenly priced too.

July 8, 2026
Unprompted review
Rated 1 out of 5 stars

My order no NN0008702397

My order no. NN0008702397 was received by Nordic Nest and of course paid by me months ago. Since then I keep on getting automated "sorry, we are late" notifications by email. On attempt to contact customer service, I get AI generated "sorry, we are late" emails... Yes, I kinda knew that before and therefore had reached out to customer service with the possibly overly ambitious hope to have a checkin with a human on whats going on with my delivery. Customer service by phone sent me in an endless loop to confirm, if I would not finally be willing to drop out. I suppose the positive ratings for this website are largely bot generated. My human experience is vastly different. This online trader is unreliable beyond lowest standards. Stay away from it!

July 13, 2026
Unprompted review
Nordic Nest logo

Reply from Nordic Nest

Dear Customer, Thank you for your feedback. We are truly sorry to hear how frustrating and disappointing this experience has been, particularly when you were simply looking for clear and helpful communication. We will contact you directly so that we can follow up with you properly. Wishing you a lovely day!

Best Regards,
Carla, Nordic Nest

Rated 1 out of 5 stars
Nordic Nest logo

Reply from Nordic Nest

Hello, thank you for taking the time to share your feedback. We are sorry to hear that you have experienced our customer service as slow, and we understand how frustrating it can be to wait for a reply. Thank you for your patience, we will make sure to get back to you as soon as possible.

Kind regards,
Carla, Nordic Nest

Rated 5 out of 5 stars

Very nice products

I purchased dala horse chimes tea light holders & am satisfied with my purchases, both in terms of quality & price. There were several payment & delivery options too.

June 4, 2026
Rated 1 out of 5 stars
Nordic Nest logo

Reply from Nordic Nest

Hi, thank you for sharing your review. We understand that the return cost can feel frustrating, and we appreciate you taking the time to let us know how you feel. Your feedback is valuable to us and will be taken further. Wishing you a lovely day!

Kind regards,
Carla, Nordic Nest

Rated 1 out of 5 stars

No free returns from the UK

Ordered lamp but when arrived the copper looked more like orange. So needed to return but guess what no free returns from the uk and has to go back to Sweden !! Cost me £57 to return a £140 item !! Very disappointed

May 8, 2026
Unprompted review
Nordic Nest logo

Reply from Nordic Nest

Dear Customer, Thank you for your feedback.

We are sorry to hear that the lamp did not meet your expectations and that the return cost from the UK was higher than anticipated. We understand how disappointing this must have been, especially when the colour was not what you had hoped for.

Your feedback is important to us, and we will take it forward as we continue to improve our customer experience.

Best Regards,
Carla, Nordic Nest

Rated 2 out of 5 stars

Aspirational delivery not actual!

Placed an order for three items on 3rd May. Delivery was estimated between 7th - 12th May. I am still waiting for the main part of the delivery (21 May) and am having little help and no apology from customer service.
Really disappointing service.

May 21, 2026
Unprompted review
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Reply from Nordic Nest

Dear Customer, Thank you for your feedback. We are very sorry to hear about the delay and that you have not received the help and communication you expected. We understand how disappointing this must feel, and we will contact you by email to follow up and help resolve this as soon as possible.
Wishing you a lovely day!

Best Regards,
Carla
Nordic Nest

Rated 1 out of 5 stars

THE SIZE!

THE SIZE!
I was looking for a cooking pot to replace my pots I used for daily cooking. What I received was a pot that might boil a cup of water and no more. It is an expensive childs play pot.
It took 3 weeks to send,
Quality is reasonable

May 19, 2026
Unprompted review
Nordic Nest logo

Reply from Nordic Nest

Dear Customer, Thank you for your feedback. We’re sorry to hear that the size of the pot was not what you expected. The pot is described on our website as ideal for small households or for heating small amounts like a sauce or milk, and the dimensions are listed to help guide your choice. Of course, we will be happy to help you with a return, and you are welcome to register a return here: https://www.nordicnest.com/customer-service/returns/. If there is anything else we can do to make your experience better, please contact us at info@nordicnest.com.

Wishing you a lovely day!

Best Regards,
Carla
Nordic Nest

Rated 2 out of 5 stars

no refund **** edit

I made a purchase in April, then returned an item. The item arrived on April 25th, and still no refund! It's shameful. Customer service hasn't said when I'll get a refund. I'll never buy from this site again. Still waiting to get back my money

EDIT : finally I got full refund and apology the same day I wrote the review. thanks you need to be clearer about the refund terms pls

April 25, 2026
Unprompted review
Nordic Nest logo

Reply from Nordic Nest

Dear Customer, Thank you for your feedback. We are sorry to hear about your experience and understand your frustration. We would very much like to look into this further together with you and kindly ask that you contact us at info@nordicnest.com so we can assist you further. For us, it is most important that you feel satisfied, and we will do what we can to help resolve this and ensure you feel happy with your experience. Wishing you a lovely day!

Best Regards,
Carla
Nordic Nest

Rated 4 out of 5 stars

Products are amazing

Products are amazing. It would be great to have some additional info though. I ordered a frying pan and when it arrived I realised it’s too heavy for me so I had to return it.

April 9, 2026
Rated 5 out of 5 stars

Excellent customer service

I have purchased a seat cushion but it does not hold on the chair as the snaps constantly open. I have contacted the customer service and they have quickly responded and resolved my issue by offering a few options. I have chosen replacement and I am very satisfied with this service.
Highly recommend this firm as the products they are selling are excellent and if the product has issues they deal with the issue quickly.

April 2, 2026
Unprompted review
Rated 1 out of 5 stars

Unfrofessional customer service!!! Stay away from this shop!

I’m extremely disappointed with my experience with NordicNest. What should have been a straightforward purchase turned into a frustrating ordeal due to their unprofessional customer service.

I returned an item in accordance with their policy, yet my refund has been unreasonably delayed without any clear explanation. Communication has been slow, vague, and unhelpful, leaving me chasing updates instead of receiving proper support.

For a company that positions itself as premium, this level of service is unacceptable. Customers deserve transparency and timely resolutions—especially when it comes to refunds.

I would strongly reconsider ordering from NordicNest again based on this experience.

March 6, 2026
Unprompted review
Nordic Nest logo

Reply from Nordic Nest

Dear Customer,

Thank you for your review. We are truly sorry to hear about the frustrations you have experienced with your recent order.

We see that you have already contacted us this morning via email, and we want to assure you that we will make sure your case is handled right away. Your feedback is invaluable to us, and we are committed to resolving this matter as quickly as possible.

Wishing you a lovely day!

Best Regards,
Carla
Nordic Nest

Rated 4 out of 5 stars

All okay but DPD tracking not reliable

Thought I’d give Nordic Nest a go as I purchase a lot of Ferm Living etc, so purchased an inexpensive felt cushion to test them out. Ordered on the 11th of April, updated with DPD tracking on the 13th, by the 22nd it still stated ‘We've received your order details, but have not yet received your parcel’. I was unsure if this was Nordic Nest of DPD, then this morning 23rd DPD notified me the parcel was at the local centre and due for delivery. Item arrived well packaged, issue was DPD not Nordic Nest so am inclined to order again but would choose fed ex which wasn’t an option for this item.

April 21, 2026
Unprompted review
Nordic Nest logo

Reply from Nordic Nest

Dear Customer, Thank you for your review.

We sincerely apologize for the inconvenience you've experienced with your order. We understand how frustrating it must be to see no movement on your parcel, especially after receiving tracking details.

Please contact us at info@nordicnest.com with your order details, and we’ll be happy to assist you in resolving this issue as quickly as possible.

Wishing you a lovely day!

Best Regards,
Tindra
Nordic Nest

Rated 1 out of 5 stars

Product differs from pictures

The delivery was much longer than stated and the product doesn’t look as the one in the pictures

March 24, 2026
Nordic Nest logo

Reply from Nordic Nest

Dear Customer,

Thank you for your review.

We are sorry to hear that the product did not meet your expectations and that the delivery time was longer than stated. We always aim for our products to match the images shown on our website, and we truly appreciate your feedback to help us improve.

If you have any further questions or concerns, please feel free to contact us at info@nordicnest.com.

Wishing you a lovely day!

Best Regards,
Tindra
Nordic Nest

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