Sklum Reviews 

Very poor quality item. Poor comms around delivery. Item has small damage on it but trying to return or exchange seems impossible

I am unfortunetelly very negativelly surprised with the quality of the outdoor sofa set. The painting now changed colours. The painting contains pieces of hair bellow the paiting and the areas were there was, probably welding, have failure even causing little holes in the surface. I love the brand sklum and bought already many items. This one i will give it back.

Washed in 30 degree water, curtains shrank from 260 to 220!!! Making them unusable. Awful. Why not pre-wash your fabrics?.... I'm so upset. And these are very expensive.
I had bought from sklum before and didn't want to buy again but then got tempted and made another purchas. Well, this was my last time for sure.... :(

You buy for the good design and cheap prices... Delivery is amazingly slow... You know it when you buy so ok... 1 product arrived broken....Do not think you will be able to get a return or anything like this... No no no you will only speak with stupid chatbots... Stay away from this brand till they do not have a customer service....

Great design and quality. Big fan of SKLUM for a long time

I ordered a table, which arrived 19th August 2026, and the marble table top was unfortunately damaged, with a crack through the middle of it, making it unusable. I logged a customer service request against my order on the Sklum website for a new table top, which was easy to do and was accepted. The replacement table top arrived on 2nd September 2026 and was disappointingly even more broken than the first, with many cracks throughout the marble. I attempted to log another customer service request against the order but I was unable to due to the fact I’d already submitted one claim. I then used the virtual assistant chat service to try and speak to a human, and they forwarded me to the WhatsApp chat, where it appears no humans operate the chat at all, and the same message repeated about which store I was contacting them about and nothing relevant in response to my messages. There is no email address to contact them about this. Very unhappy to have a table we cannot use, and two large, broken, slabs of marble. Would not recommend as the lack of customer service is very concerning.

The assembly instructions were really confusing and most of the screws didn’t fit. I had to buy new ones. The assembly was extremely difficult and after many attempts I needed to hire a handyman. I am really disappointed, especially after waiting months for the product.

I was worried when I saw the reviews, especially as I was getting it shipped to Germany and then onward to my country that Sklum doesn't deliver to. However the order arrived on time, everything was of good quality and no parts missing.

Sklum has a very stylish website, and we found quite a few pieces of furniture and home decor that we really liked. We also have several friends who had already ordered from Sklum and were happy with their experience, so we had quite a good impression of the brand before ordering.

When our order arrived, we were a little disappointed with the quality. If I had to compare it to clothing, I would say Sklum is a bit like popular fashion brands that have become very good at making things look stylish and on-trend, while keeping them affordable for a wide range of people. At that price point, you obviously can't expect the same level of finish as with premium brands.

So, in the end, I think our expectations were probably a little too high, but I definitely wouldn't blame Sklum for that.

What really changed our impression was the customer service. There was a small delay, but they eventually offered us a solution and, throughout the process, were very understanding and genuinely pleasant to deal with.

It's nice to see a company that takes both its products and its customers seriously.

Product
I would really like to give positive feedback on my chairs. However, since they have not arrived as yet I can’t 😵‍💫 Despite the fact that Sklum delivered completely the wrong order, I had to wait for them to collect and for it to arrive back to them before they dispatch my correct order- this is taking weeks. i hope the end result will be worth it but such disappointing service so far!!

I'm a PRO customer working with Sklum since 2023. Products are wonderful. Great design, great materials and affordable prices. Balance between quality and price is amazing. Solid furniture. I have furnished many houses of my clients during the years and everything is still in perfect condition. I recommend them to any customer. Delivery sometimes have hiccups so I suggest to schedule orders in advance.

The products are amazing!!! I have no complain! One package came as it will written when i ordered (in 3 weeks Time) and an other package came with 1 month delay… I hated that it was extremely hard to reach someone (actual person to talk to) but I am still giving the 5 star review because of the products!! They are absolutely stunning, came very well packaged. I will order again now when I know that it is just their costumer service that sucks but my products are coming and they are amazing.

I have placed several orders with your company in the past, but unfortunately, I am extremely disappointed with my most recent experience.

In my last order, I received the wrong chairs. I returned them and placed the order again, but unfortunately, the wrong chairs were sent to me for a second time. I returned them once again, and it has now been two weeks since I have been waiting either to receive the correct chairs that I originally ordered or to receive a full refund.

So far, I have received neither the correct chairs nor my refund, and I have not received a satisfactory resolution to this issue.

I am very disappointed with the way this situation has been handled, especially as I have ordered from your company several times before. I kindly ask you to resolve this matter as soon as possible by either sending me the correct chairs immediately or issuing a full refund without any further delay.

I look forward to your prompt response and resolution.

I am supposed to receive my 1300€ order by 6th of October and the delivery date has been changed 3 times. Now it is supposed to be received on the 16th of November. I am pregnant and will give birth middle of October and you can understand how stressful that it. I cannot reach them on the phone and I don’t know what to do. I only have access to their AI chat which is just informing me about the delays.

Ordered two bedside table lamps. Only one was delivered, the other one went missing. I had to wait another full month to get the one missing, it was extremely difficult to get in touch with their customer service, and to speak to a real person.

I placed an order on June 15th, 2026, and most of the items I ordered initially had estimated delivery dates for late June or early July. However, almost three months later, the entire order was only shipped because three small items were not expected to be available until late August or September.

What is particularly frustrating is that this is not made sufficiently clear when placing an order containing multiple products with different delivery dates. For example, you may order a table that is available for delivery within two weeks, but you will not actually receive it until every other item in your order is available.

In my case, I placed the order in June knowing that most of the products would be available within a few weeks. However, I ended up having to wait almost three months for items that had already been available for more than two months simply because the company refuses to split orders into different shipments.

What makes this even more frustrating is the shipping policy. Customers are required to pay for shipping regardless of how much they spend. In fact, the more products you order, the more you may end up paying for shipping. This is quite surprising, especially considering that many other brands offer free shipping once customers spend a certain amount.

I contacted customer service several times to ask whether it would be possible to receive my table and chairs separately, as they had been available practically since the moment I placed my order. Unfortunately, I was repeatedly told that this was not possible.

The only options offered were to wait for the entire order, cancel the order and place separate purchases, or replace the unavailable products with different ones. I explained several times that I had originally purchased the items using a discount code, meaning that if I cancelled the order, I would not be able to purchase the same products again at the same price.

At no point was I offered the possibility of having the already available items shipped separately, despite the fact that I had already paid for shipping. I find this extremely disappointing and frustrating.

After waiting almost three months, the experience became even more disappointing when some of the products finally arrived with several marks and imperfections. As can be seen in the photos I will attach, there were marks underneath the table, marks on the chair legs, and several other details that I simply would not expect considering the price of these products.

I have purchased much cheaper furniture from other stores, including IKEA, and received products in excellent condition. Therefore, considering the prices charged by SKLUM, I expected a significantly better experience in terms of both product quality and customer service.

SKLUM undoubtedly has beautiful and unique products, but the combination of high prices, expensive shipping costs, extremely long waiting times, an inflexible delivery policy, and products arriving with marks and imperfections makes it very difficult to have a positive overall impression of the brand.

Very disappointing delivery experience.

We ordered 8 chairs from Sklum on 22 July, with an estimated delivery between 4 and 8 August. The delivery did not arrive within that timeframe, and the transport company never contacted us, so we had to repeatedly chase Sklum for updates ourselves.

We were eventually sent a link to arrange delivery and selected a date, but the delivery never took place and we received no call, email or explanation from the carrier.

We were then told that the transport company had been unable to contact us because the phone number provided was not French. If a French phone number is mandatory for delivery, this should be clearly stated during checkout and customers should not be allowed to enter an international number in the first place.

After several emails, significant delays and a failed delivery appointment, Sklum acknowledged the inconvenience and said they would request compensation. However, the only compensation eventually offered was 10% off a future order. We asked whether the compensation could instead be applied to the order that was actually affected, for example through a partial refund, but this was refused.

The chairs themselves may be fine, but the delivery process, communication and handling of the complaint have been extremely frustrating. A discount that requires the customer to spend more money with the company does not feel like meaningful compensation for such a poor experience.

One piece arrived with some elements missing. Other items were ok but the return policy is very expensive and with a short time frame of only 14 days

4 months delivery (maybe?)

First of all the website experience is really cagy, they make the delivery date deliberately hard to understand until you actually order.

I ordered on June 2nd (6 very simple chairs for our office) - I was given a delivery estimate for August 15 (4 of them) and September 14th (2 of them)

In early August, I was told that the ones to be delivered in mid August would now be delivered in mid October.

Customer service is IMPOSSIBLE to talk to.

Not sure I will ever receive this order. Feels like a scam

English below:

Leuke, originele producten, nette prijs/kwaliteit, levering duurt iets langer maar dat zeggen ze er ook bij bij de bestelling. Ik heb een lamp gekocht en wandkastje/zwevend bureau. Lamp is top, wandkastje/bureau nog niet uitgepakt, moet mijn vader komen installeren.
En als half Spaanse trots omdat het een Spaans bedrijf is :-) Ole!

ENGLISH:
Nice, original products; good value for money. Delivery takes a bit longer, but they do mention that when you place the order. I bought a lamp and a wall cabinet/floating desk. The lamp is great; I haven't unpacked the wall cabinet/desk yet—my father needs to come and install it.
And, being half-Spanish, I’m proud that it’s a Spanish company :-) Olé!