Edelweiss Air Reviews 

Our baggage did not arrive in Lamezia Terme on August 30 after our Edelweiss flight from Zurich.

The bag was located shortly afterward, so this is not a case of an airline still searching for missing baggage. According to the baggage tracking system, it has been assigned to a courier for delivery since September 3. Today is September 5 and we still do not have it.

For days I have been calling Edelweiss, Lamezia Airport Lost & Found, and the courier trying to find out where the bag is and when it will be delivered. The courier is unreachable and getting through to Lost & Found has been extremely difficult.

What has been most disappointing is Edelweiss's response. I have called repeatedly, explained that the contacts they provide are unreachable, and asked several times for the matter to be escalated to a supervisor. Edelweiss has refused to escalate the case and continues sending me back to the same phone numbers that I have already told them I cannot reach.

We are traveling with two young children and have now spent six days of our family vacation without our belongings. We have had to purchase essential items because of the delay.

Baggage delays can happen. What I find unacceptable is that the bag was located, assigned for delivery, and then left undelivered for days, while nobody at Edelweiss appears willing or able to take ownership of the problem.

I have now submitted a formal written complaint as well as a reimbursement claim. I will update this review when the baggage is finally delivered and based on how Edelweiss responds.

Our luggage was delayed for 3 days and returned damaged, despite being a brand-new Delsey Paris suitcase. Edelweiss also refused to deliver the delayed luggage, leaving my spouse and me without our belongings.

We had to spend about €250 on essential items and transportation to the store and another €120 on taxis to and from the airport because of the baggage issue. After all this, we received only $200 in compensation, which was completely inadequate.

Very poor baggage handling and customer service. Extremely disappointed and would not recommend Edelweiss Air.

İt was disaster with them.. i got a hand bag which has fitting the box they gave me to example, the very rude employees told me box is deformed but it wasnt!!! İt was fitting perfectly but they charged 70 frank because they claim i have too big bag.. this bag flighted many times, with no problem... but this swiss robbers see a chance and robbed me...
never again, they are robbers... they even didnt gave me the Bill for it, they wrote on the boarding pass by handwrite......... loosers robbers and disrespectful workers...

Crap !!!!! Never i will travel again with this airline. Unfriendly, rude on board staff ! Robots with no clue of customer service
Bad and little food on flights of over 12 hours
10€ for a glass of wine !!!

Got charged EXCESSIVE fee for second luggage, roughly $800. Will not use this airline again.

Terrible airline (((
They cancelled the flight and promised to return the money in 14 days.
More than a month has passed and nothing has changed.
They've stopped responding to messages 😣😔

I thought the price was really good, I appreciated that a carry on suitcase was included in the fare. The staff were nice and the plane was clean.
I did think though that being a regular customer means you are very much treated like a second class citizen compared to the business class passengers. 2 of the 4 toilets are reserved for the maybe 20 or less business class passengers and the remaining 80 or so passengers have to share 2 toilets so there was always a long queue. Boarding was also very very slow because of prioritising the business class passengers.

Terrible airline. Flew the family to Greece and they managed to delay the plane by more than three hours. Of course they refuse to pay the EUR 400 per person they owe under EU regulations (accepted by Switzerland) hiding behind technicalities and the Swiss courts. They leave customers with the only option to sue them in EU/ Greek courts which is super time consuming and impractical. Also on the flight back, they broke my bag and are impossible to reach over the phone or on email, they try anything they can to avoid their obligation to reimburse the purchase of a new bag despite having followed all the procedures and having reported the damage on the same day of the flight at ZRH airport. Every time I reach them there is a new procedure or form to fill. No wonder these guys have a 2-star rating in TrustPilot. That's way too generous, they should be at 0.5-stars in my view. NEVER FLY WITH THESE CLOWNS

Wife and son both violently sick with food poisoning and this is just the start of this review...

I would give minus stars if it were possible.

Asked for special assistance, received none, been laying awake following a long flight yesterday between Zurich and Vancouver with an absolutely terrible stomach ache as a result of eating scraps of food provided in a meal that was indescribable and I would not have given it to my dog to eat. We still don't know if it was chips(potatoes) or something else provided with chicken not it for human consumption but 2 from 4 on the trip have been sick all night. Sear width terrible (length not so bad) but my wife was sat in a row with 3 strangers and the person in the middle seat through no fault of their own must have weighed 250 pounds was pushing my wife to one side, touched her behind at one point with his hands while sitting but was an accident, sat with his feet up somehow, socks off picking dead skin off his body. However, there was empty seats towards the front of our section assuming for special assistance which again we didn't get.

I've been traveling to Vancouver every year or second year for 20 years using zoom, British Airways, Virgin, Air Transat, Canadian Affair, KLM and Air Canada. The flight yesterday from Edelweiss was far and away the worst.

worst airline ever. Really impolite, bad customer service, they are almost always late. They claim to be Swiss to charge very expensive prices, but are not, this is a bad Lufthansa service. DO NOT BOOK, go for easy jet, Ryan air, wizz air. much better quality for much less money

I booked a Business Class ticket from Zurich to Las Vegas, with the return leg (WK3) operated by Edelweiss. Edelweiss canceled my return flight from Las Vegas, but never notified me via email or SMS. Even when I checked in at Zurich for the outbound flight, the staff knew my return was canceled but said nothing.

When my return date arrived, Edelweiss provided zero on-the-ground support or rebooking assistance. I had to rely on United Airlines to get me home.

Upon returning, I submitted a claim for my out-of-pocket care expenses (hotel, food, transit) and the statutory €600 compensation. Edelweiss sent standard copy-paste replies, claiming they processed the schedule change in April and therefore owed me nothing. When I asked them to provide basic technical proof (like server logs) that they actually notified me, they completely ignored me.

Customers had negative experiences with customer service, often describing it as unhelpful and unprofessional. I had to escalate this case to the Swiss Federal Office of Civil Aviation (FOCA) for formal enforcement just to get them to fulfill their basic legal obligations.

If you are paying a premium price for a Business Class ticket, expect zero communication and an automated wall of rejections if things go wrong. Avoid.

Delayed flight, 4 months of ignored claims, €737 still unpaid
Flight WK87 (Cape Town → Zurich, 20 March 2026) departed over 4 hours late, causing me to miss my connection to Milan, spend an unplanned night at Zurich Airport, and forfeit a pre-paid car rental at my destination — a total out-of-pocket loss of €237 on top of €600 in statutory compensation I am legally entitled to under EC Regulation 261/2004.
Edelweiss's response over four months: they reimbursed €100.73 for the hotel and meals, denied the €600 compensation citing "extraordinary circumstances" without ever specifying what those circumstances were, ignored the forfeited car rental entirely, and at one point refused to process a transfer to a fully licensed EU bank (Revolut). Multiple emails have gone unanswered for weeks at a time.
€737.71 remains outstanding. A formal complaint has now been filed with the Swiss Federal Office of Civil Aviation (BAZL).

We specifically paid around CHF 600 extra for an afternoon flight because we were travelling with two young children. Unfortunately, our flight was moved almost 10 hours earlier to 6:25 AM, and we were not refunded the additional amount we had paid for the later flight.

We contacted both our travel agency and the airline, but neither was able or willing to offer a solution. The original afternoon flight was not even cancelled, yet we were still moved to the early morning departure. We also weren’t offered any upgrade or compensation.

Based on our experience, I would not recommend paying extra for a later flight, as there seems to be no guarantee you’ll actually get it, and don’t expect much support if your flight is changed.

Terrible service

How they handle food service is a disaster. I will go out of my way to avoid this airline in the future. The customer service on the phone is also categorically unhelpful—she said several times that I would be better served using the website because she didn't know what she was talking about and couldn't even access that information. I suspect she just didn't want to help any further.

0 STARS!!!
Staff at the airport in Zurich (after checking in and getting on to the bus to be transported to the plain) was incredibly unprofessional and rude. They left people on the bus to wait for about 20 minutes without any explanation why. I kindly went to ask what the situation is. One gentleman (who’s been standing around with the staff and laughing all this time with one more lady) was trying to explain that there is 14 people late for boarding and then he was told to stop talking to me by the lady that was with him. Then I turned to talk to the actual member of the staff. And she was not friendly and all she said we have to wait and then I said why, she said, we have to wait.
To let people wait for so long without explanation, it is so unprofessional, disrespectful, and rude. And beside all that they never apologised.
In the end 14 people never bothered and just these 2 got on to the bus (finding this whole situation funny). And that was it.
Very very disappointing.
P.S the flight was Zürich- Rome

I wanted to write a brief message about the food service on the flight. As I couldn't check in online and had to get my tickets and check I'm at the counter at the airport it was already late to ask for meal. When I boarded on the plane, edelweiss couldn't offer plant based meal I asked if I could get any fruits and for the whole flight back to Europe from central america and didn't get anything and flight attendant didn't even give any attention to help out which I really feel it's a bad service. I am not sure why edelweiss doesn't have more different meal offerings for long flighthaul. Have been flying with edelweiss for more them a couple of times now.. I can say that their service can definitely be improved..

Another time I got scolded on the phone for asking if I should get my ticket cancel and to buy a new one (which would cost me a lot more for the one misspelling letter on the ticket)
.which was suggested by another person from edelweiss.. it was as if they did not have the same information

WORST FLIGHT EVER !
Even Ryanair has higher standards and care for their passengers.

No one should be spending a 10 hour flight to Asia with a rude cabin crew that doesn’t even say hello or answer when talking to them. Smiling is apparently prohibited and would make George Orwell’s “1984” book utopian.

Paying for business class isn’t even worth it, we received no care. Even standing up because of bad blood circulation is frowned upon, as the air hostess told me that I couldn’t stand up besides my seat and asked me to go in a corner near the trash. Makes me feel like a respected and considered person !

Next time, we will choose to make a stop in Doha or Abu Dhabi rather than flying directly to our destination with edelweiss air.

AVOID AT ALL COSTS

This is the worst airline I have ever used. They have stolen my laptop using a trick: the Stewardess has asked me to put my laptop under my seat, and then instructed the person behind me to give it to her. She has then taken my laptop out of the plane before the plane departed. This was a new laptop, worth 4000 Euros. This is theft and fraud. The airline does not pay their employees well, and they steal from their passengers. The airline personal has told me the laptop was given to "lost and found", which was not true. The lost and found office never received the laptop. THEFT AND FRAUD, DO NOT FLY WITH THIS AIRLINE. This airline also only flies to low-income countries and places. Wherever this airline flies, is not worth visiting. All low-income countries, theft and fraud. DO NOT FLY WITH THEM!

They just cancelled the flight, you choose flying next day or get a full refund and book something else. This information was given by the transfer desk and the flyers they handed out and the e-mail they sent to you. I canceled, booked another much more expensive ticket with another company and only got €106,- refund. I protested and this was there lowsy answer: Despite all efforts to maintain the planned flight schedule, unfortunately, circumstances beyond our control, and therefore unforeseen, may occasionally lead to flight cancellation. Flight WK50 from Zurich to Phuket on 15.04.2026 was cancelled due to safety short comings.
Upon reviewing your request, we have determined that the cancellation was due to circumstances deemed extraordinary under Regulation (EC) No. 261/2004, and therefore no compensation is due.