Hannier Pulido

I’ve been a long-time customer of Calida and have generally appreciated the comfort and design of their products. However, my recent experience raises concerns about durability and how the company handles quality questions.

Two pairs of pyjama pants developed tears in the exact same area (seat) after a few years of normal use. This is not something I’ve experienced with comparable brands, where similar garments have lasted significantly longer without structural failure.

When I contacted customer service, I was not seeking compensation or a warranty claim, only a clear answer about expected product lifespan. Instead, I received vague, non-committal responses. While they acknowledged that tearing “can occur” after several years, they avoided giving any concrete indication of what durability standard customers should expect. The tone was polite but ultimately dismissive, focusing more on generic disclaimers (usage, washing, friction) than addressing the core question.

This creates a disconnect: Calida positions itself as a high-quality Swiss brand, but if products fail in this way after relatively moderate use—and the company cannot clearly stand behind their durability—then the value proposition is just a false marketing strategy. Comfort and design are strong, but longevity appears inconsistent.

In comparison, other brands in a similar price range deliver noticeably better durability over time. If this is the expected outcome, it shifts Calida closer to a premium-priced fast-fashion model rather than a truly long-lasting product.

I would still consider buying from Calida, but with adjusted expectations: good feel and aesthetics, but not necessarily long-term durability.

Extremely confusing and frustrating handling of a missing bag. I was sent in circles between Edelweiss, Swissport, WhatsApp agents, and multiple online forms. Everyone gave standard copy-paste replies, no one actually checked where the item was. The airline kept saying the airport had it; the airport said the airline had it. Weeks later, still no answer, no accountability, just “fill out another form.” This was a child car seat — not something trivial. Very inefficient process and zero ownership from Edelweiss.

To view messages, you are required to pay at least 40Fr. per month.
I think this is a high fee.

The order took 21 days to be delivered. I contacted the store two weeks after placing the order, and they informed me that they were waiting for an item because it was backordered, despite it being shown as in stock on their online shop.

I believe their practice is deceptive, as they do not update the availability of products on their website.

After contacting them, it took a few more days to receive a response, and finally, one week later, the other items were dispatched.

Be wary of the stock information on their site.

Their processing times are ridiculously long; it took a whole week to process and ship my order. Frustration peaked when I reached out four days after placing the order, only to receive a response two days later, stating they couldn't cancel it.

Their prices are far from competitive. I'm struggling to see any incentive to order from them again. The items arrived 8 days after placing the order. Other sites, even within Switzerland where shipping is notoriously slow, manage to deliver way quicker.

It took 11 days for the order to be processed, I requested a refund after eight days, and they said that the order could not be refunded.

I bought in this place with the shipping information advertised in the website, but they didn't kept the promise.

The information is misleading.

I have a trip coming and I'm afraid the items will be delivered on the front door and sitting there for several weeks until I return, or somebody steal the items from the street.

Very disrespectful experience. Never buying from this site again.

Besides, you can get way better prices from Amazon.de, campz.ch, bergzeit, etc, etc.

I'm writing this review just after purchasing, so I have not received the goods so far or have any experience with the shipping process.

The purchase is easy online. However, I am really surprised that they do not offer a free shipping, not even if you spend hundreds of francs in their shop. Most online shops do.

Another thing that I disliked a lot is that they offer for a charge, an option for "Ecologically packaging" and another for insuring the shipment. Although I see their good options, this again should be including by default in their orders.

Bakcountry.com doesn't stand by its 2-day shipping policy. I order a couple of items I needed urgently and after 5 days I have to cancel the order and get them somewhere else.
The customer service didn't do anything to expedite the order, they just give me a $30 off my order (as if money would buy time). That doesn't help at all, they kept blaming UPS for the delivery delay.