Condor Reviews 

BCN-FRA-BKK flight cancelled less than 24h before to earlier flight making me loose a whole working day. Asked to confirm rebooking. 4x they just left the chat without answering the question, then they said: you will find out at the airport. 8h layover in FRA. — Fastfw 10 days: Now return flight BKK - FRA cancelled while we were at the airport 3h before flight. Still receiving Condor app reminders to board the cancelled flight due to take off in 1h. Airport info board still shows flight as scheduled. After waiting for ages waiting at Condor counter, rebooked to a flight at 2.30 in the morning. Writing this while waiting 7.5h at BKK for rebooked flight. Via Doha. Which I specifically paid more to avoid originally. Loosing a day of weekend. Do yourselves a favor and avoid this company at all cost.

Our first time using this airline and boy we were not prepared. The onboard evening meal, no choice, vegetarian option only. If you wanted something different, buy it. Free soft drinks, but buy your own wine or beer. Didn't bring your head / ear phones.. you can buy them too. The list goes on.
The only normal thing we had was a blankie and pillow.
We looked forward to breakfast.. outgoings flight was an apricot turnover and the return flight was a plain cheese croissant.
We won't be using this airline again.

Absolutely horrible experience with Condor. The seats were unbelievably cramped with barely enough room for my knees, making an already long flight extremely uncomfortable.
What bothered me most was the cabin crew, they are all incredibly rude and dismissive.
Between the terrible seating and the poor service, this was easily one of the worst airline experiences I’ve had. I would not choose Condor again.

I will NEVER fly with Condor again.

The attitude and behavior of the cabin crew on BOTH our outbound and return flights were absolutely terrible. They were unfriendly, unhelpful, and seemed far more interested in constantly promoting and selling products on board than actually taking care of passengers.

We were traveling with children, and they would not even provide a blanket for a child. That alone says a lot about the level of service and basic consideration you can expect.

The whole experience felt less like being a passenger on an airline and more like being a customer trapped inside a flying sales pitch. Every opportunity seemed to be about selling something rather than providing decent service.

In my opinion, Condor is not even worth trying once. This was an extremely disappointing and bitter experience from beginning to end, and I would not recommend this airline to anyone.

There are many airlines competing for passengers. After this experience, Condor will never get my business again.

The lost one bag (or they took the valuable thing inside it) and they don’t reply to emails or take phone calls in canada at all, filed a report and nothing happened. Finally I called them 6 times in Germany as soon as I said my luggage was lost they hang up on the sport as if they know what is happening

Worst travel experience in my 25+ years of air travel!!! By far! Our bags were lost in Boston on the way to Frankfurt (Condor flight DE2039). We went to Germany for a road trip. Therefore, almost each night we were at a different hotel/town. Provided all details of our stay on the claim forms. The claim process is sadly comical, as you fill out everything by hand, and Condor staff treats you with disrespect and less considerate of your time, or the inconvenience caused by missing luggages. We had air tags on each luggage and could follow them along the way. While hoping we will get our luggages in the next 1-2 days, Condor chose to deliver them to the location convenient to them/driver, which per our notes was our destination a day later!!! It’s now been more than 3 weeks, and while we filed the online reimbursement form, nobody has contacted us. Trying to talk to someone at Condor always ends with an automated message to use their website. Airplanes are decent, food is very basic, and crew is friendly.
My recommendation is to stay away from Condor!

The flight back from Puerto Plata to Frankfurt was one big stress point.

Due to tire damage we had about a day delay in departuretowards Frankfurt.
All organisation went chaotic and slow, it was like the ground personell had no clue what to do. Not with handling the delay, the transport or the renewed check in.

Arriving in Frankfurt, I faced a rebooking, next flight cancellation and another delay. Meanwhile Condor was not able to support me either on site and online and my luggage went missing.

In the end I faced 1,5 delay on my journey back and my luggage was appearently not in the global system but finally surfaced the 31st.

The flight, no problem, was a pleasant journey.
The service outside the plane horrible. Not that the personel wasn't willing to help but they seemed clueless or could not retrieve the right information.

Be carful reading fine print. paid extra from economy zero to economy classic for luggage, not knowing it only count for way there not round trip. In my experience with major airlines, when I pay extra for upgrade, it goes both ways. Had to pay $350 for 1 carry on and 1 check in luggage ($175 for each) at the airport. They done pay for gate so you have to walk up and down the stairs to and from the plain in the middle of messy disorganized Frankfurt airport and be taken by crowded, no AC busses for 10 min to the terminal. No choice on food, only 1 kind, vegan. Check in personnel rude but the flight attendants are polite. Got blanket for way there, no blanket on the way back.

Without a doubt my WORST experience in over 50 years of air travel! Bags on our FRA to BCN flight (Condor DE#2033)were not unloaded for any of the 200+ passengers on board, and stupidly transported BACK to FRA later that night. Formal claims were promtply required following instructions on Condor's website, but NOT ONE WORD in reply has been received, let alone anything worhty of being called "customer service." Not only will I avoid Condor like the plague going forward, but I will advise every person I can to do the same. Shameful.

There is literally no customer service if something went wrong. If baggage is lost, you have to navigate online, and there is no feedback if you submit your request. Phone number starts with the usual menu choosing, and when you get to the menu about lost baggage, it automatically ends the call. I mean the customer service ends your call.

We think they’re scammers! We didnt even fly yet, but we couldn’t add baggage due to an error message. Tried to call, but the telephone menu doesn’t work. So we had to use whatsapp. Someone would fix it, but next day it wasn’t. So we contacted them again. We got several excuses (try again 30 min later, try again tomorrow). After a few days we finally managed to call them. The baggage would be added. Two days later it was removed from our account. We are now 6 hours further and didn’t even have baggage. Also strange: the baggage rate depands on your date of booking. We think they make it impossible for us to book baggage, because we than have to book a higher rate at the airport. We also read this scam online on Reddit!! So be carefull before booking with them!

Condor is a terrible service, avoid if possible. Online service break, customer support is terrible, plane is tiny. Avoid avoid avoid

This comment is mostly for Americans that are looking into booking through Condor Airlines:

I booked through a third party and didn't realize that I would only be able to bring on a personal item and not a carry-on with Economy Zero. They charged me $120 at the gate because I didn't add an extra bag beforehand.

On the return, I tried to add one through both their website and app, but both were broken and said I cannot add extra bags through the app/site if I have more than one flight. Instead, it told me to reach out to their customer support. I couldn't call the German phone number (not sure if this was user error on my end or an issue with their phones), so I had to use WhatsApp to message with a representative. The representative eventually told me that I would not be able to add the extra carry-on bag through WhatsApp because I had booked with a third party (Expedia) and suggested I contact them. Expedia's website told me that I cannot add the carry-on bags directly and sent me back to Condor's website.

I was finally able to find an American number to call, where I was able to add the carry-on. In case it is useful, the number I called is +1 (866) 960-7915. The only positive from this whole experience was that the customer service representative that I called answered the phone quickly.

TL;DR
The Condor Airlines website and app both have poor interfaces and will not allow users to modify their baggage if they have more than one flight (connections). The full process to add one carry-on bag took me 2.5 hours. I recommend using other airlines until Condor is able to improve its services.

(My return flight was on August 18th - from Frankfurt to NYC - DE 4180) The best part of the flight for me was on my return from Frankfurt, Germany to JFK. I wasn't feeling well and ate very little of the food they brought to us. there were 2 male and one female serving business class. Of the 2 males, the older of the 2 looked at me like he was annoyed to even serve me. However, the younger of the 2 always smiled. Once, as he was passing by with the cart, the younger of the two took notice of how I was feeling. He knelt down to me and asked if I was alright. He also mentioned that he noticed that I hadn't been eating much. I was having some breathing issues so he did a few breathing exercises with me and then he got my bag from overhead so I could get my medicine. I really appreciated him so much because that young man did for me. As I was leaving the plane, I asked his name. I believe he said Yanesh (not sure of spelling either) and I told him that I so appreciated him taking time to help me, because most people don't always extend themselves. Kudos to Yanesh.

No headphones included with economy entertainment system FOR A 10 HOUR FLIGHT. Charged us a ridiculous price for purchasing wired headphones.
Very dirty - found an old sock and food leftovers in the seating area.
The worst food I've ever had on an airplane!

I booked flight DI6507 from Funchal to Hamburg on 16 July 2026 through Condor, even though it was stated that the flight would be operated by Marabu.

When Marabu cancelled the flight on the day of departure without specifying a reason, we were not able to rebook onto a suitable Condor flight. The alternatives offered would have meant waiting four days for Marabu flight only, so we had to arrange our own travel and incur additional accommodation, transport and meal costs.

What is particularly disappointing is that I booked through Condor and therefore expected Condor to provide meaningful support when something went wrong with one of its partner-operated flights.

Unfortunately, the partnership seemed to work when selling the ticket, but not when we needed help after the cancellation.

I understand that Marabu was the operating airline, but from a customer's perspective, Condor chose to sell a Marabu-operated flight under its booking network. I therefore expected much better support with rebooking.

After this experience, I would think twice before booking a Condor flight operated by Marabu. If Condor is going to partner with Marabu, I believe it should also ensure that customers have reasonable rebooking options when Marabu cancels a flight.

I still have not received compensation for the cancelled flight.

The worst international airline experience I have had. Condor downgraded our paid Premium Economy tickets without notice, then left us to chase the refund. Economy was painfully cramped, food was awful, water and basic drinks cost extra, service was dismissive, paid WiFi barely worked, and customer support created additional billing errors. After a missed connection, assistance was disorganized and we paid for our own hotel. Condor feels like Spirit Airlines for long haul travel, but worse. Never flying with them again.

My direct flight from Frankfurt to Cairo was canceled due to technical issues, the airlines booked me a flight on the next day transit in Vienna and then to Cairo. I contacted them saying I live in the UK and I don't have a visa for Vienna. I only have a transit visa to Frankfurt.
I sent over 8 emails to the airlines, and they never solved the problem. They always start the conversation again from the beginning, turning in circles. This happened a month ago, and there were no results. The worst airlines ever, highly not recommend these scammers.

I am extremely disappointed and angry about the way my parents were treated during their business-class journey. I specifically booked business class to ensure that my father would have a comfortable, respectful, and pleasant experience, but instead, he left feeling humiliated, uncomfortable, and completely mistreated.

The behaviour of the crew was absolutely unacceptable. My father felt that he was treated differently because of his skin colour and because he is not confident speaking English. No passenger should ever be made to feel inferior, ignored, or discriminated against for these reasons—especially when travelling in business class.

What was supposed to be a comfortable and enjoyable journey turned into a deeply upsetting experience for him. I am genuinely shocked that an airline would allow its staff to treat a paying guest in this manner.

This experience has completely changed my opinion of the airline. I would absolutely not recommend this airline to anyone. Your staff represent your company, and they should understand that every passenger deserves to be treated with dignity, respect, and basic human decency, regardless of their skin colour or ability to speak English.

Two bags lost for almost two weeks. Not one scan, not one update, not ONE proactive message from Condor. Every department denied responsibility in writing: customer service "has no access to
tracing", the handling agent "only acts when bags arrive", the hotline "cannot escalate". By phone we were told the bags were "in Frankfurt" - invented, as their own email admitted the same day.

The best part: our bags were stuck in the Groundforce strike at Barcelona - 6,000 bags on the ground, all over the news. Condor checked our bags in two weeks into that strike WITHOUT A WORD OF
WARNING, and then let us discover from Google News what their entire operation knew. When we flagged that one bag contained daily prescription thyroid medication, their answer was to quote the clause that excludes their liability - instead of searching.

The bags eventually appeared - found by nobody, explained by nobody, no apology, delivered by two different couriers from two different cities. We got them back despite Condor, not thanks to them.

You are completely on your own the moment your bag leaves the belt.