Our luggage was delayed for 3 days and returned damaged, despite being a brand-new Delsey Paris suitcase. Edelweiss also refused to deliver the delayed luggage, leaving my spouse and me without our belongings.

We had to spend about €250 on essential items and transportation to the store and another €120 on taxis to and from the airport because of the baggage issue. After all this, we received only $200 in compensation, which was completely inadequate.

Very poor baggage handling and customer service. Extremely disappointed and would not recommend Edelweiss Air.