Chris&Jenny

Love the titanium jewelled rings I received. Slight hiccup with one ring as wrong item sent initially, but was rectified swiftly and paid postage label sent to return incorrect item. Swift communication. I wear my rings all the time, I literally never take them off. I work in agriculture. The rings despite being put through their paces still look as good when I first bought them. Haven’t had any allergies to the rings. Would definitely use this company again!

Left a review on general DPD. Didn’t realise UK was separate. In summary amazing experience with options for nominating a specific neighbour if you are out, even when package is on route. Good notifications. Our driver Adam is professional and handles packages well. Always happy when items are coming via DPD as I know the item isn’t going to get delivered to a random house (which we’ve had with other companies) or mishandled. Thank you!

Amazing company. Options to select a neighbour when the item is en route if you can’t be there for the allotted delivery time.
Good notification of when arriving, message when they are on their way. Driver Adam is excellent, professional and handles packages well. Happy with service. Know if it’s coming via DPD I don’t need to worry (unlike some other companies that deliver to random locations!)

I’m amazed this company has a 4.9 rating. Like other 1 star reviews, they have no problem taking money but it’s taking months to get the pension transferred to another provider. Constantly pushed around different departments requesting different things to “get the transfer done”, I’ve given them everything they asked for and despite being told it would be treated as a priority I’m now being told it may take some time because the department is busy. Meanwhile I’ve missed a transfer deadline with my company’s pension provider. Utter disgrace. Should not take this long and be this inefficient. Now going to transfer my other products because I’ve lost faith. Next step will be taking it up with the financial conduct authority. It’s more time wasted on something I shouldn’t have to be doing!

Disappointed by the journalism from Moria Donegan who clearly hasn’t done proper research before writing an article on Charlie Kirk. If you watch his debates you would know he doesn’t resort to shouting as claimed and does not make sexist or racist remarks. Please actually watch his debates rather than recycling misinformation.

Also another article from a separate journalist quotes “If I see a Black pilot, I’m going to be like, boy, I hope he’s qualified.
– The Charlie Kirk Show, 23 January 2024
You’ve taken this remark totally out of context. If you bothered to research you would understand Charlie was against lowering of standards just to recruit more minorities, he said he cared about excellence and didn’t care about the race of the pilot, just that they all had the same standards to get qualified. He wasn’t against pilots being black or otherwise, just they all needed the same pass rate to be equally skillful. This lowering of standards required for minorities to recruit more minorities is unique to America, but if you don’t understand this please stop writing articles about a topic you haven’t researched. Charlie has massive followings in America from all genders and races. If he was just spewing hate I don’t think this would be the case do you?

Amazing customer service at the Alders in Wymondham. Sales team (Sarah and Dianne) keep you regularly updated, are helpful, friendly and patient. Post care has been excellent with Andy in charge, not many snags to start with and all now sorted. We love the home.

Amazing customer service, titanium nose and ear studs were a game changer for me as I react to everything else and platinum is too expensive. Pieces were affordable and well made. Will be buying from here in the future

Severely disappointed. Ordered a heather grey block coloured hoodie for my husbands birthday. What turned up was multitonal - light grey with white flecks. Looks nothing like photo. Even the main print on it is patchy which isn’t as it is on the photos. They refused to accept a return for a full refund and just blamed my monitor??? Never had anything like it! Will NEVER trust this company again!!!

Friendly driver and parcel immaculate

Brilliant idea. Saving the planet from waste and helping those who need it!

Seriously BAD for sellers! Sent an expensive 3D print to a customer who a month later asked for a refund complaining about things the photo is literally of? (Which doesn’t make any sense). Etsy refunded them from my account, deducted in addition “Etsy fees” which has cost me near £100 in total! No seller protection whatsoever. I’ll never use this site again. Buyer hasn’t even posted item back.

Seriously BAD for sellers! Sent an expensive 3D print to a customer who a month later asked for a refund complaining about things the photo is literally of? (Which doesn’t make any sense). Etsy refunded them from my account, deducted in addition “Etsy fees” which has cost me near £100 in total! No seller protection whatsoever. I’ll never use this site again. Buyer hasn’t even posted item back.

My husband initially contacted them as their phones charging port was temperamental and asked if it was under warranty even though it was past the 12 month mark. They told him to send it in as clearly it hadn’t gone through quality control properly. They told him it would be fixed, replaced or refunded.

Once they received it they emailed him to say they can’t do anything as it’s past the 12 month warranty and will be sending it back.

He queried this and brought up what the previous person had told him to do and even included their email for them. They told him that their colleague had made a mistake but they can’t do anything about it. So he lost out on 2 days of work amounting to £320 altogether because he didn’t have access to his phone due to being told the wrong information. Plus his phone is still faulty. Thanks Music Magpie you really value your customers! NOT!!

Update - even though they asked for more details they have done NOTHING. NO communication since. Poor customer service

Slight confusion with the order between dusk and the delivery company (dusk saying it was dispatched, delivery company still saying they were waiting for it to be dispatched), however when it turned up the bed was lovely. Really robust and perfect for my sons room. Lovely fabric and well made. Happy overall.

I ordered 10x10cm prints to go into a 9.7x9.7cm frame aperture… to receive prints 10x9.5cm! I contacted customer services and was told there was nothing they could do as fine print says print sizes are approximate! There is NO quality control or tolerance levels. This means they can send you ANY size print and you have no right to a reprint or refund. I’ve NEVER had this with any other company. I will never use snapfish again. They said next time to order 3mm wider (they don’t make these prints) and that STILL would have been no good as what I received was 5mm off!!!

I got my phone “repaired” under warranty but they did a poor job and the issue came back after a few months. I bought another phone through them (wish I hadn’t) and sold the old one back. They gave me a very poor price highlighting the original problem with the phone! Contacted customer services but said they couldn’t do anything, I either had to accept the new offer or not. Shameful botched repair I’ve lost out financially, I won’t be trusting to buy their phones again!

Update - music magpie have fulfilled their promise so upgraded to 3 stars. Just would have been nice to not have sorted when initially contacted customer services, but thank you for your help since!

I purchased the REM-fit 500 cool gel pillow. I’ve never got on with other pillows and that hasn’t been for lack of buying lots of different types and price ranges. I’ve never been able to get comfy before. This one is perfect. Perfect height, perfect comfort factor yet doesn’t collapse in on itself. The shape and design is excellent. I sleep on my side and back. This caters very well for both sleeping positions. I don’t get neck ache anymore when I wake up and it’s not a factor that inhibits my sleep anymore. I’m not sure I can comment on the cooling factor, it’s not what I bought it for as I’m a cold person by nature! Simply love this pillow though.

Excellent communication. Very well packaged. Immaculate item. Really happy with level of service received and would not hesitate to use again