printerval.com Reviews 

103,885
TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Considering 35,830 reviews, most reviewers were somewhat happy with their experience overall. Consumers generally find the platform easy to use, appreciating the smooth ordering process, helpful shipping updates, and clear notifications. Many people frequently enjoy purchasing unique items, beautifully designed clothing, and quality products that match expectations. However, some customers also noted frustrating issues with sizing discrepancies, such as receiving clothes that are completely the wrong fit. Others experienced significant delivery delays, receiving completely incorrect items, and inadequate tracking information that failed to show actual package locations. Reviewers additionally mentioned receiving items that looked completely different from what was shown in online pictures.

What people talk about most

Product

Consumers find product to be ambiguous, reflecting a wide range of differing experiences. While some... See more

Order

People report ambiguous experiences with order, highlighting a mix of frustrating delays and smooth... See more

Delivery service

Customers report deeply divided and ambiguous experiences with delivery service. Many reviewers experienced... See more

Quality

Reviewers mention ambiguous feedback about quality, as experiences vary significantly among consumers. While... See more

User experience

Users describe positive interactions with user experience, noting that the checkout process and website were... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The products for the most part are good and I'm satisfied. The first product that is in acrylic, I thought the picture would be embedded in the acrylic. However, the picture is pasted on the back of... See more

Company replied

Rated 4 out of 5 stars

I have ordered multiple products from them and was always satisfied with the results. They promise a guaranteed fit and they fulfilled this even though I ordered the wrong size (youth instead of unise... See more

Company replied

Rated 4 out of 5 stars

There was an issue with delivery but after the great help from the service department i got my package. If there was a half star i would give it. The item i bought is better than advertised my kid lov... See more

Company replied

Rated 3 out of 5 stars

Deceptive advertising! Made in USA is boldly featured on the website; LIE! The printing might be done here, but the shirt was made in Nicaragua. A 3-star was given only because the shirt appears to be... See more

Company replied


Company details

  1. Clothing Store

Written by the company

Printerval.com is an online marketplace, where people come together to make, sell, buy, and collect unique items. There’s no Printerval warehouse – just independent sellers selling the things they love. We make the whole process easy, helping you connect directly with makers to find something extraordinary.


Contact info

3.6

Average

TrustScore 3.5 out of 5

104K reviews

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Asks customers to review

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Replied to 99% of negative reviews

Typically replies within 1 week

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3.6

All reviews

(103,885)

35,259 reviews in the last 12 months

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Rated 1 out of 5 stars

This company is horrible.

This company is horrible. I'm definitely not going to ever use them again. I will be sure to stop anyone I know to not use them if they go to buy there. The delivery time kept changing and saying it was going to be later when I was tracking the order. They gave a lame excuse saying that they were very busy with orders around this time of year. Since I didn't get a response for a couple of days from them, I sent two more. Their reply was not to send multiple messages because it slows them down. If didn't take so long with replying back I wouldn't need to send more than one. I ordered a blanket from them and the size I received from them was so much smaller. The quality of materials is bad. They made it sound like it was going to be something nice to warm up with. I'm afraid of using it because I'm worried that it will fall apart if I try washing it. They said on their tracking website that the package was out for delivery. When I asked them about that, they told me to talk to paypal about the delivery because they already received it. When I spoke with PayPal after that, thet said they didn't have any record of it arriving to them. This company is a total scam to me. I feel like I wasted too much time and money for something that I really won't be able to use unless I just keep it as a decoration on the wall. They can't reply to my messages about my order, but for some reason they have time to send me messages with ads about buying new things from them before I even received the first one. Negative 5 star rating from me!

August 22, 2026
Unprompted review
Rated 1 out of 5 stars

A big let down in service

A big let down in service, when asked to supply a description and a sku # I did and still no results and also watch for their unresponsive web pages and slow production times

August 25, 2026
Unprompted review
Rated 1 out of 5 stars

This company is a total ripoff

This company is a total ripoff i should've known when i saw all the negative reviews that they were going to rip me off,but they were the only ones that had the particular hat I was looking for,or so i thought,they sent me a totally different hat that looked nothing like the hat I ordered. I sent them an email demanding a refund,still waiting for their response. DO NOT ORDER FROM THEM!!!!

September 6, 2026
Unprompted review
Rated 1 out of 5 stars

Crappie service

They don’t deliver on time. My delivery took 2 months and it was for a birthday present. No updates either on your delivery status. I hate this place

July 25, 2026
Unprompted review
Rated 1 out of 5 stars

Avoid this company

I ordered 4 items through them (3 doormats and a rug). All have turned up on cheap sponge material more fitted to being used as bath mats. One is damaged with loose threads and faded colours. Two are not fit for the purpose they were ordered for. All are not of the quality I was led to believe they would be.

Customer service emailed me prior to delivery asking me to change the sizing of 3/4 of the items. I agreed but haven’t been compensated or refunded for the price difference in receiving smaller doormats than I originally ordered.

When I reached out to customer services for help, I received an email back stating that I would receive help and an update on the issue in 48 hours… That was over a week ago. All my emails that I have since sent inquiring about further updates have been ignored.

Dire customer service and poor quality, misleading products. Far too expensive for the quality of cheap tat you receive.

Avoid ordering from here at all costs!

August 3, 2026
Unprompted review
Rated 1 out of 5 stars

Do not order from them

Do not order from them

Their lead times are quite frankly fantasy

No updates given on orders

You should not have to wait this long for shoddy mass produced tat

September 6, 2026
Unprompted review
Rated 1 out of 5 stars

I wish I could choose a minus score…

I wish I could choose a minus score because 1 star is VERY MISLEADING. I purchased a gnome from this company. The pictures on the website are 3d and I assumed I would receive a regular size gnome. Instead I got a VERY THIN picture on a stick. Not worth the $36.00 I paid. Plus they said they delivered item on my front porch but laid it in my driveway next to the doors. Had I not walked around the house to search for it I would have run over it when I drove out of the garage. I will never purchase form this company again and spread the word about my experience.

September 6, 2026
Unprompted review
Rated 1 out of 5 stars

No Hat! No Response from Company!

Dealing with this company has been nothing but a headache. Somehow they got the wrong address. I sent a ticket and they did change the address to my correct address. The hat still has NOT arrived. I sent 2 or 3 more tickets because I see in tracking that it has gone back to the shipper. Why? No clue....they don't respond to the tickets. So far I am out $26 and have nothing but a headache to show for it. Can I give these folks a ZERO rating?

UPDATE: after sending in the review, I actually heard right away from Printerval with a number to call. They confirmed that the hat had been returned. I requested a refund and they said that they will issue it. It appears that a negative review does get a response.

September 5, 2026
Unprompted review
printerval.com logo

Reply from printerval.com

Hi there,

We’re truly sorry to hear about your experience, and we sincerely apologize for the inconvenience caused.

Please be assured that this is not the level of service we aim to provide.

To help us resolve this matter as quickly as possible, please call us: +1 339 666 1686 or +1 478 666 1686 with your order number and relevant details. We will prioritize your case and work with you to find a satisfactory solution.

Thank you for your understanding, and we hope to have the opportunity to make things right.

Best regards,
Printerval Team

Rated 1 out of 5 stars

Do not touch

Do not touch, i ordered a 60th wedding anniversary gift, was very excited to find such a thoughtful gift. Yet, NOTHING has arrived, I have sent 3 messages and only got one response to say its on route. I have had not gift nor refund. I will be reporting, if I get nothing this week as a fraud. Really upset

September 6, 2026
Unprompted review
printerval.com logo

Reply from printerval.com

Hi there,
Please accept our most sincere apologies for the delay due to the peak season.
Your order is still on its way and is expected to be delivered in the next few days. We will continue to push the shipment for this order.
To track the current status of your order, please check via
https://t.17track.net/en?nums=4PX3003078825541CN
As an apology, we have issued a refund of the shipping fee for your order to your balance. It may take 5 to 7 business days for the funds to settle in your account.
We appreciate your patience and understanding
If you need further assistance, feel free to contact us via support@printerval.com.
Thanks,
Printerval Team

Rated 1 out of 5 stars

Fraudulent business..

Not only was my order completely messed up over and over again but the rings that I paid for on their website are machined and beautiful completely with gems and everything. The rings that they sent me look like they came out of a cracker jack box! They are pictures glued on to the rings..I am so pissed off and definitely going to file a fraud claim with my bank..do not purchase from this business,they are a con!!!!

September 4, 2026
Unprompted review
Rated 1 out of 5 stars

TERRIBLE SERVICE

Shipped to daughter in another state, put correct address with apartment number. They omitted apartmebt number, usps could not deliver, never got responce about reshippment, contacred paypal about refund!! Allways use paypal, they will get refund

August 29, 2026
Unprompted review
Rated 1 out of 5 stars

If I could have done no stars

If I could have done no stars, I would have. Ordered a Lego Shrek kit. Instead, I got all the pieces already made with part of Shrek broken off. The shipping box was completely mangled. This was an expensive item. My grandson
has been waiting for it. It took 2 months to get here. I will never use Printerval again and I will caution all my family and friends to stay away from it as well.

July 1, 2026
Rated 1 out of 5 stars

I had ordered 3 gifts for my son 10…

I had ordered 3 gifts for my son 10 days ahead of his Birthday. The order was about $100 and he recieved nothing. They said they would look into it and a month later, nothing. I was never told they are based in China when I was ordering. Frauds and liars. They are awful and their customer service is just talk and more lies. Don't throw your money away.

August 4, 2026
Unprompted review
Rated 1 out of 5 stars

I no had originally ordered two…

I had originally ordered two T-Shirts that took 2 months to get to me. When I received them, they were way too small. Ended up being youth size.
I wanted to return them, but they wouldn’t let me. Instead, they said I could keep them and they were gonna send me the right size. Well, it looked like they ended up sending me the same thing(wrong size) and not really caring.
This company blows and I will do everything in my power to never deal with this scam again!!

July 1, 2026
Unprompted review
Rated 1 out of 5 stars

Scam

Scam - item received was not as picture shown. Ignoring my emails for return and refund. Beware- think picture of product i ordered was AI

August 6, 2026
Unprompted review
printerval.com logo

Reply from printerval.com

Hi there,

We’re truly sorry to hear about your experience, and we sincerely apologize for the inconvenience caused.

Please be assured that this is not the level of service we aim to provide.

To help us resolve this matter as quickly as possible, please call us: +1 339 666 1686 or +1 478 666 1686 with your order number and relevant details. We will prioritize your case and work with you to find a satisfactory solution.

Thank you for your understanding, and we hope to have the opportunity to make things right.

Best regards,
Printerval Team

Rated 1 out of 5 stars

I ordered an ornamental glass drum kit…

I ordered an ornamental glass drum kit from printerval and what they show on the pictures on website are nowhere near the product you receive. I got a print stuck un the back of a small plastic base and it’s blurry. Not worth the money I’m very disappointed it’s obv a rip off

September 5, 2026
Unprompted review
printerval.com logo

Reply from printerval.com

Hi there,
Firstly, we deeply apologize for your unhappy shopping experience with us
We ensure the quality of products, in case you received a Wrong/Damaged item because of a fault during the Production process, we are willing to offer you two solutions as below:
1. Send a new item to your address for FREE.
2. Issue a refund for the wrong/low-quality item and a 10% OFF discount code for your next purchase.
Plus, please check our guarantee here: https://printerval.com/the-printerval-guarantee-n629.html

Please let us know which solution you choose to solve this case and email us at support@printerval.com. (Please attach your order information and the problem you got with your order so we can have a further investigation on this case and guide you to get all things to go right)

*Please be advised we work with third-party print providers and delivery companies to complete all of your orders so that we need your cooperation to solve your case if you receive wrong/damaged items. Hope you all understand.

You don't need to send the unwanted item back to us. We all know we shouldn't waste more money on the delivery company.
Please keep the item and give it to your local charities; it will go to someone who needs it. We appreciate it.

Feel free to contact us and get your case corrected. We are looking forward to hearing from you.
Regards,
Printerval Support Team

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