DPD Reviews 

Terrible service paid for 4 day delivery - now saying could be 8 but not sure, and as no scan for 24 hours I need to contact the seller and ask them to contact DPD. Awful service, pointless customer service experience!!!!

Useless. The courier for my area leaves my parcel on my doorstep despite instructions to leave in my designated safe place. Did a live chat & Y agreed she could see my instructions to leave in my safe place but then said he had followed instructions. I pointed out that a doorstep is not my safe place. I requested this to be made a formal complaint but she refused to supply route for complaint and instead she said this would be handled internally. This isn’t customer service.

The delivery turned up on time but yet again the parcel was just dumped on the ground by the waste bins, I have complained repeatedly about this and it is still happening. DPD are rubbish don't try ringing them they are just another faceless gutless company. RUBBISH.

After 3 messages on 3 consecutive days stating “delivery today”, without any sign of a DPD delivery, we finally gave up and asked for delivery at the nearest pickup point, which was confirmed. Imagine our surprise when the package was delivered to our home address early the next morning. DPD is totally unreliable and should be avoided wherever possible.

Dishonest drivers who claim to deliver an item but did not. Watched the driver from my window enter the back of his van, but did not take out my parcel he simply took a photo of the parcel in the back of the van and he drove away.

Professional, friendly and courteous service from the DPD representative

I was at home waiting for this delivery during the entire delivery window. The driver did not knock or ring the doorbell and simply took a photo of the outside of my property before marking the delivery as unsuccessful. This is not acceptable. Please investigate this and arrange delivery as soon as possible.

My wife ordered an item that was supposed to be delivered today by DPD.

The driver did not arrive, went round the back of our property then claimed he couldn't find us. He had my mobile number. He could have phoned me. From the photograph he sent of the location he was at, had he phoned, it would have been literally a 30 second walk for me to walk out the back, meet him and pick up my wife's parcel. Now he's taken it all the way back to Ferndown!

This is the second time in a row that this particular driver has done this. He did it to me with a package I was waiting for two weeks ago. On that occasion, I ended up having to arrange for the parcel to be dropped off at a DPD collection point, then had to go pick it up personally. Despite the fact I paid for next day delivery, DPD took three days to deliver it to the collection point.

Contacting them directly is a nightmare!

The fact that they don't even reply to disgruntled customers, obviously means that they don't care.

Tried to deliver a parcel to a business on a Sunday and they couldn't work out why we are closed. Instead of attempting delivery on the Monday they have sent the parcel back to Germany. Great service NOT

Another smashed parcel .. every delivery at the moment arrives smashed !! Appalling company to use for delivery’s. Suppliers should move away from DPD ASAP !! Drivers are out of control.

Stands for Delivery Perfectly Damaged (DPD) !!

SMS in advance, mobile call 5 min before delivery. From hands to hands.
Unf, not always meet the first estimation of the date.

Awful delivery service. One hour slots for working people simply don't work. The option to have items delivered at pick up points is always blanked out. Drivers won't leave the items in safe place. Consistently late deliveries.
Tracking system didn't work - driver is just stationary on the app all the time. Live chat on the app is hidden away. Website live chat just takes you to the useless tracking page.
I made a complaint and their solution was to wait longer! Nightmare.

They give a two hour window, initially, then ignore it. They then come back next day at some random time announcing, “you weren’t there”! They then ask which day do you want it delivered, with no delivery window. AVOID AT ALL COSTS!

Worse service ever, never thought I would try evri sgain. Driver ran away and took picture of the floor trying to say he attended all on cctv.

Phoned customer service with van round the corner would not ask him to come back. Waste of time all these delivery firms just put two fingers up to everyone. Makes it worse when customer services are pointless.

Dreadful service. I paid extra for speedy delivery on Thursday but they dont include Saturday so it still took 4 days!
Claimed they tried to deliver but waited and no-one arrived.
Nearest collection station+100k from us.
No contact telephone number available and no complaints process.

Hence using the ever reliable trust pilot!

Without doubt the worst delivery company ever !!.
Ordered a parcel for delivery on Friday.Received an e mail saying sorry they missed us.They didn’t miss us.We were in.Driver couldn’t be bothered to take the small detour due to Sizewell.Then said delivery would be Saturday.Yet again no delivery.Same excuse.So I called head office.Was promised delivery would be today.
Guess what.No delivery.Sorry we missed you.
Three days running.No delivery.The most incompetent drivers I have ever come across.Do NOT use this company.
Completely pathetic!!.Drivers simply too lazy to make the effort.Majinder is the worst of them !!

Scheduled delivery was tomorrow, said they were going to deliver today, as time stated we were not going to be in, so updated delivery options (safe place). Didn’t deliver as stated but then started they’d attempted delivery at a later time, but they hadn’t (security camera proof). So they’re now going to deliver tomorrow! Other Amazon couriers (their own, Royal Mail, Evri) do what they say and don’t lie.

The parcel was taped up with DPD sellotape and the brand new furniture inside was damaged beyond repair. The delivery van was parked on our front lawn. Avoid at all costs.

terrible service! my window ended at 1:41pm and it’s now half 5 with no update after being told I will be rung within an hour at 2pm. The delivery driver on the gps just looks like he’s going back and foward on the same order number 25 (im 26) for the past 3 hours. I’m asking for help and all they can is that he’s “running abit late”

I've finally reached the point where I'll actively avoid buying from companies that use DPD.
Every delivery follows the same pattern. I request that my parcel is left with my building's concierge, yet this instruction is ignored. Instead, I receive an email around 7:30am advising of a delivery window from 9:00am. That's barely any notice, and unlike a text message, it's very easy to miss if you're already out.
What really concerns me is what happens next. Rather than allowing me to choose an alternative, DPD automatically selects "deliver to a neighbour." My nearest neighbour is someone I absolutely do not want handling my parcels, yet DPD makes that decision for me.
I pay for a secure concierge service specifically so parcels can be delivered safely when I'm not home. Ignoring that option in favour of an automatically chosen neighbour makes no sense whatsoever and removes all customer choice.
To make matters worse, DPD won't deal with the recipient, stating that I'm not their customer and that only the sender can specify delivery requirements. That leaves customers stuck between DPD and the retailer with no effective way to resolve the issue.
It's a deeply frustrating experience, and because of it I'll now be checking who a retailer uses for deliveries before placing an order. If they use DPD, I'll be taking my business elsewhere.