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DUSK.com Reviews 

132,588
•
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Considering 26,109 reviews, reviewers had a great experience with this company. Customers frequently mention that the purchased products are of exceptional quality, beautifully designed, and consistently match their online descriptions. Many people also appreciate the remarkably smooth ordering process, helpful delivery staff who communicate clearly, and items that arrive safely right on time. Some reviewers were not happy with delayed deliveries, extremely long waiting times on hold, and unresponsive customer service teams when seeking help with issues. A few customers additionally noted frustrating experiences with damaged goods upon arrival, missing components, or unexpected sizing discrepancies with various bedding items. Despite these drawbacks, shoppers generally find the furniture and furnishings to be well worth the investment.

What people talk about most

Product

Users describe positive interactions with product, highlighting good quality items and reasonable prices.... See more

Delivery service

Customers had ambiguous experiences with delivery service, as some reviewers praised timely arrivals, helpful... See more

Quality

People report positive experiences with quality, expressing high satisfaction with the well-made items, soft... See more

Order

Clients share ambiguous opinions on order experiences, as while some consumers report satisfaction with... See more

Customer service

Consumers find customer service to be deeply frustrating due to unresponsive support teams, prolonged phone... See more

Reviews shaping this summary

Rated 4 out of 5 stars

We are really pleased with the two items - one Hebden armchair and one Hebden Loveseat which we have purchased. However I have just received my mobile phone bill and the calls that I made to DUSK have... See more

Company replied

Rated 4 out of 5 stars

My order with this company.was good.came on time When sofa came I needed.to return. Due to the fact no comfort.back cushions low..but would be lovely for people younger . I did have trouble ,un... See more

Company replied

Rated 5 out of 5 stars

The daughter in law ordered table for me whilst we were on holiday in Wales. We chose a design that is perfect for our dining room back home, arranged a delivery date with Dusk and everything was spot... See more

Company replied

Rated 5 out of 5 stars

Delivery guys rang before turning up and were accurate about arrival time. Couldn’t have been more helpful, polite and courteous. Took all items to our room choice. Purchased Berkeley super king and... See more

Company replied


Company details

  1. Furniture Store
  2. also in
  3. Bed Shop
  4. Bedding Store
  5. Bedroom Furniture Store
  6. Mattress Store
  7. Sofa Store

About DUSK.com

Written by the company

Fill your home with luxurious sofas, elegant dining furniture, sophisticated bed frames, and cosy mattresses and bed linen. Plus, discover the perfect finishing touches for your home, from premium curtains and fluffy cotton towels to soft cushions and textured throws.

Designed with high-quality materials hand-picked by the DUSK team, our dining room, bedroom and bathroom collections are the epitome of luxury for less, blending modern and timeless designs.

Written by the company

We're committed to our customers!
We appreciate your feedback and would love to help. If you would like to speak to our Customer Service team, please call us on 0113 519 0311.

Contact info

3.9

Great

TrustScore 4 out of 5

133K reviews

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3.9

All reviews

(132,588)

24,069 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Happy customer

Found this company by accident but so happy I did , was looking for S/king-size pillows and saw the sale prices and ordered, didn't hold out much hope as am over the top fussy but boy was I surprised they are fabulous and pillowcases are so soft and comfy!!! wash great too.I recommended them to my cousin and now she shops at Dusk as well, so a very happy customer.

November 5, 2026
Rated 5 out of 5 stars

Beautiful

Came within a few days. The ceiling shades are BEAUTIFUL! So unusual, I love them. Thanks.

November 5, 2026
Rated 5 out of 5 stars

Dusk has always been great in promp…

Dusk has always been great in prompt dispatches and always arrive in good time .
Every thing I have bought I am pleased with the quality of their products so far .Complaints are dealt with in a timely manner .
I will continue to support Dusk as their products are reasonable priced .

November 5, 2026
Rated 5 out of 5 stars

Super cozy and warm

Fed up of lumpy, thin, man-made, microplastic shedding duvets, I decided to go back to feather. I did my typical doom scroll of reviews and various websites and decided to give my business to Dusk. I ordered 2 new pillows, and a 13 tog duvet.
The order arrived pretty quickly, and after a good shaking it was swiftly arranged on our bed. There was the expected aroma that accompanies new, feather products, but nothing too strong. The duvet and pillows are of great quality and very comfortable. The duvet is so toasty with a pleasant, reassuring weight without being overly bulky or heavy.
Needless to say, we had a warm, snuggly and very comfy sleep.

November 5, 2026
Rated 5 out of 5 stars

New furniture

My query was dealt with most efficiently by Lisa. She was excellent, could not have been more helpful and a pleasure to deal with. I have not yet placed an order but intend to do so as I feel Dusk would be a reliable company.

November 5, 2026
Rated 5 out of 5 stars

Great bed

Great bed, quality is lovely for the price and the ottoman so easy to operate.

November 3, 2026

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