Thomas

Denmark

Reviews

Review of avXperten


Rated 5 out of 5 stars

Fast shipping and smooth process

I was in the market for a power stripe with USB and surge protection with fast delivery. avXperten had plenty of items in stock and they did ship fast, I got my item the next day.

November 14, 2024
Unprompted review

Review of GLS Denmark

Review of sunlu.com


Rated 2 out of 5 stars

Very good filaments at good price but

Very good filaments at good price.
Customer service, I would not say so. Raised two issues, one was with wrapped filament and one with wrong information about shipping and did not get responses after the first "Hi" ... If you get your filaments and have no issues then suggested but if customer service matters, be mindful.

July 17, 2024
Unprompted review

Reply from sunlu.com

Thank you for your feedback and we will take it seriously. Please offer your email address and contact us directly at support@sunlu.com and provide your email address along with your order details. We will handle your case promptly.

Review of Brejnholt Outlet

Review of 10-4


Rated 5 out of 5 stars

I have ordered various tools from…

I have ordered various tools from 10-4.dk multiple times, and each experience has been excellent. The delivery was fast, and I received all items in perfect condition without any issues. Additionally, their prices are very competitive, offering great value for quality tools.

June 15, 2024
Unprompted review

Review of Andel Energi


Rated 3 out of 5 stars

Andel Energi x Clever

Andel Energi x Clever

We ordered a box replacement from Andel Energi for 6499. We made the deal and agreement with Andel Energi. We got approved for the 36 months payment with 0 APR. All these back in April. Today we received an invoice from Andel for 8999 DKK to be paid in August.

After waiting 24 minutes in Andel customer service, we are asked to call Clever to admit the mistake and then call back Andel to call Clever to confirm and send us the credit note and correct the one time payment back to 36 months.

I do believe there will be a resolution but the fact that the internal bureaucracy is pushed to the customer is not a good customer experience.

Update: After calling Clever where they confirmed the error and Andel to confirm we called Clever, the customer service agent was already informed from this review on acting. Together with the response from Ronni, I do change my review from 1 star to 3 stars to reflect the willingness to support and maybe change the process.

July 10, 2024
Unprompted review

Reply from Andel Energi

Hi Thomas

Thank you so much for your review

I have looked at your case and you are totally right. We have send you the wrong invoice with the wrong price. I am very sorry about that.

We have talked to Clever and they confirm that you will receive a new invoice with the correct price. And you are right about the process which I am sure we can make a little smarter :) We will of course look into that

I hope you have a great weekend!

Kind regards

Ronni

Review of JOE & THE JUICE


Rated 3 out of 5 stars

I've enjoyed the juices

I've enjoyed the juices, sandwiches, and coffee at Joe & Juice; they are consistently good. However, I've had a recurring issue during my afternoon visits. On two separate occasions, I noticed that other customers were served before me even though I was waiting for my order. Additionally, it seems my coffee was overlooked by the staff and left sitting on the counter. While one mix-up might be a coincidence, experiencing this twice suggests a pattern that might need addressing.

May 2, 2024
Unprompted review

Reply from JOE & THE JUICE

Thank you so much for this review, Thomas! We are happy to hear that you have had a good experience with us. We appreciate the feedback and constructive criticism that you give us here. We will make sure to include it in our evaluations so that we can become even better at giving our guests a great experience at every visit. We hope to welcome you again soon!
Sincerely,
Team JOE & THE JUICE

Review of Reka Gruppen


Rated 2 out of 5 stars

Advice for Prospective Homebuyers Considering Reka

When purchasing a home from Reka, it's crucial to be extremely diligent. Ensure you document everything thoroughly, using photos and detailed emails as records. From my experience as a first-time homeowner, I've noticed that during inspections, certain issues weren't recorded in the system and consequently were not addressed. While the overall quality of the houses is good, be prepared that resolving any discrepancies can be challenging and may incur additional costs if overlooked. It's essential to be vigilant to avoid potential issues later.

May 7, 2024
Unprompted review

Review of Temu


Rated 1 out of 5 stars

Customer service is always a bad and…

Customer service is always a bad and frustrating experience. Spending hours to try and explain and understand why packages are not delivered home and have to drive to package shops and wait in line. Escalation is not even an option.

February 20, 2024

Reply from Temu

Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat. We appreciate you giving us another chance to serve you. Best wishes, Temu team

Review of Airmee


Rated 5 out of 5 stars

Airmee is the new preferred delivery…

Airmee is the new preferred delivery partner for Amazon.de in Denmark, since they have new warehouses in Sweden now. They are actually quite good. They come on time, you can track the package and leave it at the door. No issues till now.

December 21, 2023
Unprompted review

Review of Bodylab


Rated 5 out of 5 stars

This is a good supplement company

This is a good supplement company. Their whey options are a lot and tasty. They have good variety of others like multi vitamins, creatine, omega 3. They also have a good variety of low cal subs, and also tasty. Usually next day delivery and never a complain till now.

November 22, 2023
Unprompted review

Reply from Bodylab

Hi Thomas,

Thanks a lot for your review🙏

We appreciate that you took the time to give us your feedback as this is what makes us better.

Have a nice day🌞

Chalotte

Review of G2G


Rated 1 out of 5 stars

The customer service is not the best

The customer service is not the best. I made an order 6th of Jan and they start the process of Verify payment.

I raised an incident to help resolve a phone number inconsistency. First time they close without any comments. Second time they state the obvious, without even reading the incident description. Now, waiting third time to get a resolution or at least cancel the order. The unnecessarily back and forth and the waiting time for a simple in game currency, is not worth it...

January 8, 2024
Unprompted review

Reply from G2G

We apologize for the inconvenience you've experienced. We understand your frustration with the verification process. Your feedback about our customer service is valuable, and we're working to improve our procedures.

Regarding the ID verification, we require a physical ID for authentication purposes, and photos of the ID displayed on a computer monitor or through image editing apps cannot be accepted due to security protocols.

We're committed to resolving this issue promptly for you. If you have the physical ID with you, please resubmit it through the appropriate channels for verification. Your satisfaction is important to us, and we aim to provide a better experience moving forward.

Review of Temu


Rated 1 out of 5 stars

Worse customer service ever

Worse customer service ever. They offer Delivery at Home and in Denmark, ordered two times and both they do not deliver at home. After multiple hours in their customer service, they keep saying to wait patiently, while PostNord delivered in the packet shop since that is the service they agree with their carriers. It is an endless discussion with premade messages and not any willingness to check screenshots or tracking websites.

January 4, 2024
Unprompted review

Reply from Temu

Hello Thomas, thank you for reaching out to us. We are sorry for any inconvenience caused. Your case is out of the norm. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat. We appreciate you giving us another chance to serve you. Best wishes, Temu Team

Review of 3d Lageret

Review of SteamRex Danmark Aps


Rated 5 out of 5 stars

I recently used SteamRex for the second…

I recently used SteamRex for the second time and was impressed by the speed and efficiency of the service. The technician arrived on time and provided a thorough cleaning, leaving my car looking brand new. The technician was also very friendly and professional, making the experience even better. Highly recommended!

January 30, 2023
Unprompted review

Review of Overgear. Gaming Marketplace

Review of Dansk Sundhedssikring


Rated 1 out of 5 stars

They might respond via phone but I made…

They might respond via phone but I made a claim online with a referral. Six days after, no response. I managed to book a specialist myself to take care of my problem at the end. I got an email today asking my feedback for the interaction…

November 7, 2022
Unprompted review

Reply from Dansk Sundhedssikring

Dear Thomas,

Thank you for your message.
This sounds like a fault in our system as we respond faster than your experience.

I can not find your case only by your name, so if you could write through "Mit/DSS" that you would like to be contacted I will see to it that it happens.

I wish you a great day.

Best regards,
Mads
Dansk Sundhedssikring

Review of Kaffedrengen


Rated 5 out of 5 stars

Fair price and very decent coffee

Fair price and very decent coffee! I started a subscription because it is quite easy to get superior quality coffee, in aluminum capsules.
I would like the recycling service for free though and being promoted with consumers, eg if you buy one hundred capsules and return one hundred capsules for recycling you get xx discount or a small coupon, for me it needs to be an action on their sustainability initiatives. Still five stars though.

August 3, 2022

Reply from Kaffedrengen

Hi Thomas

I am very glad that you are a part of the coffeefamily ❤️

Thank you for your very kind words it means a lot that you have chosed us to deliver your coffee.

Your feedback are magnificent and I have just said it to our team 🤝

I am looking forward to send coffee to you in the future ☕️➡️🚪

Best coffee kinds
Emil

Review of www.kitchenone.dk

Review of WagyuPusher ApS


Rated 5 out of 5 stars

Have been a customer twice now

Have been a customer twice now, and they are the only wagyu provider I have tried. Excellent experience and good service. I like to pick up the pieces of meat in their physical store and the two guys I talked to are friendly and knowledgeable. We bought a Culotte for steaks and sandwiches and a rib eye for the grill and both were great pieces! Will definitely buy again.

August 3, 2022
Unprompted review

Reply from WagyuPusher ApS

Hi Thomas,

Thank you very much for your nice review. Hopefully we'll see you again at Viktoriagade 6 :-)