I had problems receiving and viewing my bills from the Andel energi application for months now. I am extremely grateful to Ms. Lone of Team 23 for taking my call and helping me out today. Thank you fo... See more
Company replied
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See what reviewers are saying
I have been a customer at Andel Energi for a while now and overall the experience has been acceptable. The self‑service options are easy to use, and billing is generally clear. However, prices and fee... See more
Company replied
Hi. I received an email about my debt, which required me to indicate my CPR number, although all the bills were paid. I wrote to the support service and received the most satisfactory answers to all m... See more
Company replied
Don’t fall into the trap! This company has no business ethics which essentially builds on customer service and fair charges. I informed about my move-out date (1 Jan 2025) from previous apartment well... See more
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Company details
- Electric Utility Manufacturer
- Electric Utility Company
- Energy Supplier
- Gas Company
- Green Energy Supplier
- Solar Energy Company
About Andel Energi
Written by the company
Andel Energi. Mere energi til din hverdag.
Andel Energi er Danmarks største energiselskab. Vi leverer el og gas til privat- og erhvervskunder i hele landet.
Vi tilbyder en brugervenlig selvbetjening med adgang til smarte funktioner.
Med vores app Andel Energi kan du som både privat- og erhvervskunde blandt andet følge dit forbrug og bruge energien smartere – hver dag.
Fællesskab og samfundsansvar er en del af vores DNA. Derfor er vores fokus trygge og fremtidssikrede energiløsninger, der bidrager til den grønne omstilling.
Vi tilbyder løsninger som varmepumper, solceller, hjemmebatterier og ladeløsning til din elbil – og der er flere på vej.
Kan vi hjælpe dig?
Du er velkommen til at kontakte vores kundeservice på 70 29 29 29 mandag til fredag fra klokken 08.30 til 16.
Har du brug for lidt ekstra tid, tålmodighed eller hjælp?
Andel Energi er en del af Solsikkeprogrammet. Vi har en dedikeret telefonlinje, der giver ekstra støtte og hensyn til kunder med usynlige handicap. Kontakt Solsikkelinjen på 70 29 21 21.
Du kan også få hjælp døgnet rundt med vores chatbot, Energitte, som kan svare på de fleste spørgsmål.
Bliv en del af fællesskabet
Vil du være med til at sætte strøm til en smartere hverdag fyldt med god energi?
Følg os på sociale medier 👇
Instagram, Facebook og LinkedIn.
Andel Energi er Danmarks største energiselskab. Vi leverer el og gas til privat- og erhvervskunder i hele landet.
Vi tilbyder en brugervenlig selvbetjening med adgang til smarte funktioner.
Med vores app Andel Energi kan du som både privat- og erhvervskunde blandt andet følge dit forbrug og bruge energien smartere – hver dag.
Fællesskab og samfundsansvar er en del af vores DNA. Derfor er vores fokus trygge og fremtidssikrede energiløsninger, der bidrager til den grønne omstilling.
Vi tilbyder løsninger som varmepumper, solceller, hjemmebatterier og ladeløsning til din elbil – og der er flere på vej.
Kan vi hjælpe dig?
Du er velkommen til at kontakte vores kundeservice på 70 29 29 29 mandag til fredag fra klokken 08.30 til 16.
Har du brug for lidt ekstra tid, tålmodighed eller hjælp?
Andel Energi er en del af Solsikkeprogrammet. Vi har en dedikeret telefonlinje, der giver ekstra støtte og hensyn til kunder med usynlige handicap. Kontakt Solsikkelinjen på 70 29 21 21.
Du kan også få hjælp døgnet rundt med vores chatbot, Energitte, som kan svare på de fleste spørgsmål.
Bliv en del af fællesskabet
Vil du være med til at sætte strøm til en smartere hverdag fyldt med god energi?
Følg os på sociale medier 👇
Instagram, Facebook og LinkedIn.
Contact info
Hovedgaden 36, 4520, Svinninge, Denmark
- 70292929
- kundeservice@andelenergi.dk
- andelenergi.dk
4.3
Excellent
18K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Good and reliable service
September 3, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
it works well
September 3, 2026
Reply from Andel Energi
Hello Stuart
Thank you very much for your review of us. We really appreciate it.
Best regards James
Reply from Andel Energi
Hi Narayan.
Thank you so much for the stars and your positive review of us, and thank you for taking the time to write it. We really appreciate it.
Best regards, Sofia.
Lovely and kind service
Easier than expected sign up for my new apartment that was handled professionally.
August 31, 2026
Reply from Andel Energi
Hi Ivan,
Thank you so much for your 5-star review and for your kind words!
We’re delighted to hear that the sign-up for your new apartment was easier than expected and that you experienced professional and friendly service. We truly appreciate your trust and wish you all the best in your new home!
Have a great day
Regards
Liva
Simple, easy and informative
simple and easy process, very informative details in the bills as well options to save.
August 27, 2026
Reply from Andel Energi
Hi,
Thank you so much for your 5-star review!
It’s great to hear that you find the process simple and easy, and that you value the detailed information in your bills as well as the opportunities to save money.
We really appreciate you taking the time to share your experience!
Have a great day!
Best regards,
Liva
Excelent
The app andel energi is very easy to use, with a clear and user-friendly interface. Everything is simple and easy to find. 😊
August 27, 2026
Reply from Andel Energi
Hi Domi
Thank you so much for your 5-star review!
We’re delighted to hear that you find the app easy to use and that the clear and user-friendly interface makes everything simple to find.
We really appreciate your feedback!
Have a great day!
Best regards,
Liva
Best service I have received so far in…
Best service I have received so far in Copenhagen
August 27, 2026
Reply from Andel Energi
Hello Mainul,
Thank you very much for your wonderful review and the 5 stars.
It means a lot to us to hear that you have experienced our service as the best you have received so far in Copenhagen. We are very happy to know that we have made a positive impression.
Thank you for taking the time to share your experience with us. We truly appreciate it.
We wish you a great day, and we’re sending some good energy your way.
Best regards,
Laila
Alt for dyre
August 20, 2026
Reply from Andel Energi
Hej Mick
Tak for din anmeldelse. Jeg er ked af at du oplever at vi er dyre. Samtidig forstår jeg din undring over prisen og vil gerne forklare:
Vi indkøber strømmen på den nordiske elbørs Nord Pool, og elprisen fastsættes ud fra udbud og efterspørgsel.
Vores abonnement koster 19 kr. om måneden og dækker administrative omkostninger. Derudover betaler du for netabonnementet til dit netselskab og Energinet – disse udgifter er ens for alle el-leverandører.
Transport/nettarif og elafgift er lovpligtige betalinger til hhv. Energinet, dit netselskab og staten. Vi opkræver dem blot på deres vegne.
Du kan undgå betalingsgebyret ved at tilmelde automatisk betaling via Dankort eller MobilePay.
Vi ønsker dig en god dag.
Bedste hilsner
Fie
Hidden fees/charges
They find every excuse to charge you extra. If your card expires by even a few days, they hit you with a 100–200 DKK fee. On top of that, their bills are riddled with hidden fees. Not a good choice.
August 19, 2026
Unprompted review
Reply from Andel Energi
Hi Nima.
Of course, I can’t change your opinion, but I’m sorry you see us that way.
However, I can tell you that when your debit card expires, you’ll receive a message stating that the payment didn’t go through.
You can then update your card information and pay the bill.
Have a good day.
Best regards, Sofia
Reply from Andel Energi
Hi Gabriela,
Thank you for your 5-star review!
We’re delighted to hear that you found our service easy to use. We really appreciate your feedback!
Have a great day
Best regards
Liva
Reply from Andel Energi
Hi Sherin
Thank you very much for your review of us. We really appreciate it.
Best regards
Fie
Super flodt services
August 17, 2026
Reply from Andel Energi
Hej Malik,
Tusind tak for din flotte anmeldelse og de 5 stjerner.
Det glæder os meget at høre, at du synes, vi leverer en super service. Det betyder meget for os, at du har haft en god oplevelse som kunde hos Andel Energi.
Tak fordi du tog dig tid til at dele din positive oplevelse med os.
Du ønskes en god dag, og vi sender god energi din vej.
Bedste hilsner
Laila
* Positive and friendly service
* Positive and friendly service
* Good and clear communication
* Easy access and easy to get help when needed
August 17, 2026
Reply from Andel Energi
Hello Adnan,
Thank you very much for your great review and the 5 stars.
We are very pleased to hear that you experienced our service as positive and friendly, and that our communication was clear and helpful. It is also great to hear that you find it easy to get in touch with us and receive help when you need it.
Thank you for taking the time to share your positive experience with us. We really appreciate it.
We wish you a great day, and we’re sending some good energy your way.
Best regards,
Laila
Reply from Andel Energi
Hi Praveena
Thank you very much for your review of us. We really appreciate it.
Best regards Anna
God service og venlig person i telefonen
August 10, 2026
Unprompted review
Reply from Andel Energi
Hej Florence
Det er dejligt at høre, at du er en tilfreds kunde og vi værdsætter virkelig din anmeldelse. Mange tak for de 5 flotte stjerner og rigtig god dag.
De bedste hilsner
James
The rate i pay is very fare and I get…
The rate i pay is very fare and I get my bills earlier to plan myself.
August 8, 2026
Reply from Andel Energi
Hi Aloysius.
Thank you for the stars and your positive review of us, and thank you for taking the time to write it. We really appreciate it.
Best regards, Sofia.
Reply from Andel Energi
Hej,
Mange tak for de 5 flotte stjerner - det sætter vi stor pris på. Vi er glade for at høre, at du synes det er godt at være kunde hos Andel Energi. Tak fordi du deler din oplevelse.
Vi ønsker dig en rigtig god dag med god energi din vej
De bedste hilsner
Liva
Reply from Andel Energi
Hi Srinivas,
Thank you so much for the 5 stars!
Eight years is quite a journey, and we truly appreciate your continued trust and loyalty. Thank you for choosing us!
Have a great day
Warm Regards
Liva
Reply from Andel Energi
Hi Alexandru
Thank you very much for your review of us. We really appreciate it.
Best regards Anna
I am a new customer of you
I am a new customer of you. Till now I didn’t face any difficulties using electricity. I have satisfaction.
July 31, 2026
Reply from Andel Energi
Hi Md,
Thank you so much for your kind words and for giving us a 5-star rating. We’re delighted to hear that you had a great experience with us.
Kind regards,
Fie
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