A sharp decline. Not what they used to be.
I've been a member of the RAC on and off (but mostly 'on'!) for 50 years. In my experience whether or not the RAC performed to my expectations, and managed to satisfy my needs, depended on variables as to why I needed to call them out on the day. This included; what was wrong with my car, whether the RAC were actually able to provide the roadside assistance I needed, and how knowledgeable the RAC mechanic was who attended. Over the years this has varied tremendously however frankly I've seen a steady decline in service verses a sharp increase in annual membership fee. So much so I've now cancelled my decades of membership, especially after being let down (and fleeced) by the RAC just one time too many. That said I have to say on occasions in the past the attending mobile mechanic had been brilliant and I felt glad and proud to be a member. At other times (bearing in mind I'm going back over a lifetime's experience of motoring) and more recently I've felt let down, my decades of loyal membership counting for absolutely nothing. My last bitter experience was having been mis-sold a very expensive Varta battery when my SUV failed to start. It turned out after garage investigation there was nothing wrong with my old battery. But what really annoyed me was the new battery was (a) the wrong type and (b) faulty. The RAC didn't want to know. Turns out the so called battery guarantee isn't worth the paper its written on. I'm done with the RAC. I've cancelled my breakdown cover, car insurance, and other add on covers with them. Time to move on.
June 6, 2025
Unprompted review