Swift arrival following order, been taking them for nearly 3 weeks, seeing a change in digestion already, hope it gets even better as I enter week 4. Was sceptical as I am with all online claims of th... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Feels really nice on my skin Probably was a bit too heavy handed as it seemed a bit greasy but obviously used too much first time Will be less liberal in future 😉
Nothora collagen wand took a while to arrive, now to try! Hopefully the previous reviews I read come true and the product is worth the wait
It would appear this company has gone rogue! It took my money and nearly 2 weeks later nothing ! The tracking appears to show it’s coming from CHINA!!! I would not have ordered this if I had known... See more
Company details
Written by the company
At Nothora, we are passionate about helping you achieve the clear, radiant skin you've always dreamed of. We understand that feeling confident in your appearance can have a transformative effect on your life, and we believe that everyone deserves to experience the joy and empowerment that comes with loving your skin.
Contact info
3.9
Great
895 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 89% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Took a long time to come so would need…
Took a long time to come so would need to order in advance if you wanted some more before running out having said that I really like the balm and it makes my skin really glow
July 20, 2026
Unprompted review
Easy ordering process.
Easy ordering process. I have only used the Nothora collagen wand for two days so it's too soon to tell if it improves my skin however it does feel nice and soft on my skin.
July 22, 2026
Unprompted review
Good customer service
Good customer service
Nice thank you on delivery 😊
July 22, 2026
Unprompted review
Terrible product
Terrible product.
Greasy, left me with spots and the company lead you on with little support if you change your mind.
I would NOT recommend
July 22, 2026
Unprompted review
Reply from Nothora
Hi Loren,
We’re sorry to hear that the product felt greasy, caused spots, and did not meet your expectations.
Skin can react differently from person to person, but we understand how disappointing this experience must have been.
We’re also sorry that you felt unsupported when trying to change your mind or seek assistance.
Please contact our customer support team with your order number and the email address used for the purchase so your case can be reviewed and the available resolution options can be explained clearly.
Best regards,
Nothora Team
Good communication through out with…
Good communication through out with emails, excited to start seeing the results 😀
July 21, 2026
Unprompted review
Well I only received the items today so…
Well I only received the items today so can't really comment.
July 21, 2026
Unprompted review
second order is different!
My second order is different from my first one. Original one had a lovely smell to it and this one just smells of Vaseline. Really disappointed as liked it and wanted to continue using it but this is a different formula so not sure I will be as don’t know what the ingredients actually are this time. Delivery was quicker this time though.
July 21, 2026
Unprompted review
Avoid this company.
Left a review at the beginning of July regarding being charged 3 times for 1 wand. Straight after writing a review I had a reply on trust pilot saying they had issued a refund. 20 days later- still no refund.
No reply from customer service.
Avoid.
July 1, 2026
Unprompted review
Reply from Nothora
Hi Fay,
We’re very sorry that you were told a refund had been issued but have still not received it 20 days later.
We understand why this has caused further frustration and damaged your trust in us.
Refunds can sometimes take several business days to appear, depending on the payment provider, but this delay is longer than expected and needs to be investigated.
Please contact our support team with your order number, the email address used for the purchase, and the date the refund was confirmed so the payment can be traced and escalated urgently.
We also sincerely apologize that your follow-up messages have gone unanswered.
Best regards,
Nothora Team
Bought and paid for 2 of these weeks…
Bought and paid for 2 of these weeks ago and never received them , they are not very good at answering emails or messages still waiting for a refund.
July 21, 2026
Unprompted review
Reply from Nothora
Hi Laura,
We’re very sorry that your order has not arrived and that you are still waiting for a response regarding your refund.
We understand how frustrating this must be, especially after several weeks.
Please contact our support team with your order number and the email address used for the purchase so the shipment and refund request can be reviewed urgently.
We also apologize for the delay in communication and will ensure the matter is escalated to a supervisor.
Best regards,
Nothora Team
Very fast delivery but I havent yet…
Very fast delivery but I havent yet tried my product
July 21, 2026
Unprompted review
I had a problem that Nothora solved and…
I had a problem that Nothora solved and delivered in every way. Very impressed with their communication throughout. Quick delivery too.
July 20, 2026
Unprompted review
Really didn’t think it would make much…
Really didn’t think it would make much difference, but wow was I wrong reduced my smokers lines greatly, ordered 2 more straight away
July 20, 2026
Unprompted review
It is a scam to get you to buy 3…
It is a scam to get you to buy 3 instead of 1. When I tried to contact them, noone replied. Haven't noticed any difference in my skin at all. Don't waste your money! I also tried to click on their email to say I was dissatisfied - they gave options like Happy, Ok, Meh, Dissatisfied - I clicked on the worst one and it said something like, Oops this link doesn't work! I thought, I bet the Happy one will. And it did. So I clicked on that and have written this message. Will it make it to an actual review, I wonder. Do not trust this company.
July 20, 2026
Unprompted review
Reply from Nothora
Hi RF,
We’re very sorry for the frustration and loss of trust this experience has caused.
Our checkout may display optional multi-product offers, but customers should only be charged for items they actively select.
We would like to review your order to determine exactly what happened and resolve any incorrect charge.
We also apologize that you did not receive a response and that the dissatisfied feedback link did not work.
All feedback options are intended to function equally, and a technical issue should never prevent someone from sharing a negative experience.
We will raise this with our technical team for investigation.
Results can vary between customers, but we understand your disappointment if you did not notice the improvement you expected.
Please contact our support team with your order number and the email address used at checkout so a supervisor can review your purchase and assist you directly.
Best regards,
Nothora Team
Could have been quicker
Could have been quicker. I went on hols in the morning it arrived afternoon same day
July 6, 2026
Unprompted review
Just let you no only Just received it…
Just let you no only Just received it let you know when I used it
July 20, 2026
Unprompted review
I bought 1 x product and they tried to…
I bought 1 x product and they tried to upsell me 3 other products which I declined. Immediately took the money for those products.
Emailed immediately for a refund and see what happens.
July 20, 2026
Unprompted review
Reply from Nothora
Hi Tim,
We’re sorry for the concern this has caused.
Any additional products shown during checkout are optional offers and should only be added when selected.
Please contact our customer support team with your order number and the email address used for the purchase so we can review the transaction and confirm exactly what was charged.
If any items were added incorrectly, our team will help resolve this as quickly as possible.
We apologize for the frustration and appreciate the opportunity to investigate this for you.
Best regards,
Nothora Team
Why bother with Nothora
I saw the hype on social media about how good this balm was but I thought ' is it really or is it another farce and someone making money for recommending?? ' Anyway long story short I succumbed and bought whilst on offer. Oh boy I am so glad I did - IT IS AMAZING! I use every morning and each night predominately around and under my eyes and also the saggy bit either side of my lips - honestly, no honestly I love it. The difference is noticed by so many and I am 70 years old! My skin is brighter and I have reordered and recommended to friends who have also reordered. Do it - you will be so glad you did.
July 20, 2026
Unprompted review
DO NOT ORDER
Placed an order and more items were added without my consent.
Several e mails sent over s few days....no response. They responded to my previous Trust pilot review acting all caring saying they would look into it....all for show as I have heard nothing. E mails bounce back and the one e mail address they provide they do not respond to....SCAM
July 18, 2026
Unprompted review
Reply from Nothora
Hi Julie,
We’re very sorry that you have not yet received the support you expected.
We understand how concerning it is to see additional items on an order and then experience difficulty reaching our team.
We want to assure you that Nothora is a legitimate business and that we take concerns like this seriously.
In some cases, additional products may be selected through optional checkout offers, but we understand that this may not have been clear during your purchase.
Please contact our customer support team again with your order number and the email address used for the purchase so that a supervisor can review the order, confirm which items were added, and help resolve the matter.
Please also check that the email address has been entered correctly if your previous messages were returned as undeliverable.
We sincerely apologize for the delay and for the frustration this experience has caused.
Best regards,
Nothora Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.