Swift arrival following order, been taking them for nearly 3 weeks, seeing a change in digestion already, hope it gets even better as I enter week 4. Was sceptical as I am with all online claims of th... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Feels really nice on my skin Probably was a bit too heavy handed as it seemed a bit greasy but obviously used too much first time Will be less liberal in future 😉
Nothora collagen wand took a while to arrive, now to try! Hopefully the previous reviews I read come true and the product is worth the wait
It would appear this company has gone rogue! It took my money and nearly 2 weeks later nothing ! The tracking appears to show it’s coming from CHINA!!! I would not have ordered this if I had known... See more
Company details
Written by the company
At Nothora, we are passionate about helping you achieve the clear, radiant skin you've always dreamed of. We understand that feeling confident in your appearance can have a transformative effect on your life, and we believe that everyone deserves to experience the joy and empowerment that comes with loving your skin.
Contact info
3.9
Great
896 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 89% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Terrible - formula has been changed
I have emailed this business four times over three weeks to say my recent re-order of collagen wands was unsatisfactory and asking to return. Heard NOTHING back! I re-ordered as I loved the first wand. Now, the formula has changed, it drags on the skin and they have changed the scent so it now smells like paraffin instead of the original watermelon.
July 1, 2026
Unprompted review
Reply from Nothora
Hi Jennifer,
We’re very sorry that you haven’t received a response after contacting us multiple times.
That is not acceptable, especially as you were a returning customer who had previously enjoyed the product.
We’re also sorry to hear that the wands you received felt different in texture and scent.
We’d like to review the batch and arrange the appropriate return or replacement for you.
Please contact us again with “Trustpilot Review” in the subject line and include your order number so our team can prioritise this immediately.
We sincerely apologise for the frustration and disappointment caused.
Best regards,
Nothora Team
Overcharged for items
I ordered so I thought one wand , only to find that I had brought 3 and face masks which cost £64. ….. this happened at checkout without my knowledge or my agreement. I did get a refund for two wands but after serval emails I’m still waiting for the masks to be refunded. This has put me off ordering anything else , which is disappointing as I did love the wand and would definitely order it again but not if I’m going to get charged 3 times as much.
June 1, 2026
Unprompted review
Reply from Nothora
Hi Julie,
We’re very sorry for the confusion at checkout and for the delay in resolving the remaining refund for the face masks.
We completely understand why this experience has made you hesitant to order again, especially as you genuinely liked the wand.
Please contact us once more with “Trustpilot Review” in the subject line and include your order number so we can prioritise the outstanding mask refund and make sure this is fully resolved.
We sincerely apologise for the frustration caused and appreciate you bringing this to our attention.
Best regards,
Nothora Team
Poor quality and poor customer service
It’s a shame because I liked the product after being gifted one of the wands and despite AI saying that it was just a ‘hydrating balm stick’ I ordered three more. When they arrived I gifted one of the balms and of the other two, one was grainy. I contacted the company as they advertised a money back guarantee.
I was asked to send a video of the product on the 15th June which I did. On the 28th June they agreed that the wand was defective in quality control and offered half the money back of my order. I agreed but it’s now the 13th July and still waiting for the refund.
Is this hassle worth it when paying £20+ per wand ?
July 13, 2026
Unprompted review
Reply from Nothora
Hi Vania,
We’re very sorry for both the defective wand and the delay in issuing the refund that was agreed upon.
Once our team confirmed the quality-control issue and you accepted the proposed refund, it should have been processed promptly without requiring any further follow-up from you.
Please reply to your existing email thread with “Trustpilot Review” in the subject line and your order number so we can prioritise the outstanding refund and ensure this is fully resolved.
We completely understand your frustration and sincerely apologise for the inconvenience and time this has taken.
Best regards,
Nothora Team
Horrible product.Bad smelling greasy "…
Horrible product.Bad smelling greasy " wand" absolutely awful and no returns! They even reported my honest review! I want a refund its horrible for my skin but no answer for that! Avoid!
July 1, 2026
Unprompted review
Reply from Nothora
Hi L.R,
We’re very sorry to hear that you were unhappy with the product’s scent and texture. That is not the experience we want any customer to have.
We do offer returns in line with our returns policy, and we’d like to review what happened in your case.
Please contact us with your order number and “Trustpilot Review” in the subject line so our team can investigate and provide the appropriate resolution.
We also take concerns about product quality seriously and would appreciate the opportunity to look into the specific wand you received.
Best regards,
Nothora Team
Had to download shop to track delivery
July 10, 2026
Unprompted review
Great service and delivery
July 8, 2026
Unprompted review
I bought this on the 16th of may I have…
I bought this on the 16th of may I have literally used maybe seven times just under my eyes in the evening when I was going to use it this evening and it's all completely gone very disappointed in how little there is in the wand I've emailed the company fingers crossed they reply
July 10, 2026
Unprompted review
Reply from Nothora
Hi Annie,
We’re very sorry to hear that your wand ran out after only a few uses.
That does not sound right, especially when it was only being applied under the eyes.
Please include your order number and, if possible, a photo or short video of the empty wand in your email so our team can investigate whether there was a filling or product fault and provide an appropriate resolution.
We apologize for the disappointment and hope to get this sorted for you promptly.
Best regards,
Nothora Team
Amazing love it
Love Nothura it,s a great product my skin feels amazing. Delivery takes a long time but so worth it
July 10, 2026
Unprompted review
Would recommend this company for it's…
Would recommend this company for it's product,and great customer service.
Really good response to any enquiries.
Takes a while come,but notifications of where your package is,right up to the delivery time.
July 8, 2026
Unprompted review
This is the worst company I have ever…
This is the worst company I have ever bought anything from online! Purchase came from China though this was not clear at all anywhere on the website so when I realised, I cancelled the order with them well before it had been delivered to me. They never responded and still went ahead and delivered it anyway and then I had to pay £16 to return it ... not to China ... but to Canada!!! Now I'm waiting on a refund for the product plus a refund for my shipping. Have been waiting weeks and they very rarely respond to emails. DO NOT USE THIS COMPANY!!
I see from the complaints below that all Nothora say is for the customer to reach out to support with their order number ... the exact same thing they've been doing for weeks with no response. Awful customer service. Have taken £53 of my money.
June 3, 2026
Unprompted review
Reply from Nothora
Hi Rebecca,
We’re very sorry.
You are right that asking you to contact support again would not be an acceptable response when you have already emailed several times without receiving proper assistance.
Your cancellation request, return postage and outstanding refund should have been reviewed and clearly communicated much sooner.
We also understand your frustration regarding the fulfilment and return locations not being clear before ordering.
We have requested your order details privately through Trustpilot so this can be escalated directly, rather than asking you to restart the process with customer service.
Once received, we will review the full email history, confirm the status of the £53 refund and address the £16 return postage you paid.
We sincerely apologise for the poor communication and the amount of time you have spent trying to resolve this.
Best regards,
Nothora Team
There is a slight improvement of my…
There is a slight improvement of my eyebags after 2 uses
July 8, 2026
Unprompted review
Avoid
Avoid! Shocking customer service. Now on my 6th email to request a refund. Like others during the checkout process (which is not straightforward) l ended up ordering 3, and not 1 as l had thought. Was advised by email on 23rd June that l would be refunded for the other 2 but no response since then. Incidentally l have been charged for 3 but received 1!
June 22, 2026
Unprompted review
Reply from Nothora
Hi KMur,
We’re very sorry.
After six emails and after being told on 23 June that a refund would be issued, you should not still be waiting for a resolution.
We’re also concerned that you were charged for three wands but received only one.
We have requested your order details privately through Trustpilot so we can review the checkout issue, confirm what was shipped and escalate the outstanding refund directly.
We sincerely apologize for the poor communication and frustration this has caused.
Best regards,
Nothora Team
Not good customer service when trying to return goodsWhen placing an order it asked did I…
When placing an order it asked did I went extra bits for £, I don't know how but apparently i placed an order so I now have about 6 items that I don't want, tried emailing several times but no response.
July 8, 2026
Unprompted review
Reply from Nothora
Hi Pauline,
We’re very sorry for the confusion during checkout and for the lack of response to your emails.
You should have received clear assistance as soon as you contacted us about the additional items.
We have requested your order details privately through Trustpilot so we can review exactly what was added, confirm the status of the order and help arrange the appropriate return or refund.
We sincerely apologise for the frustration and inconvenience caused.
Best regards,
Nothora Team
Overall great service and great…
Overall great service and great communication. Thank you
July 7, 2026
Unprompted review
I used this overnight as it was greasy…
I used this overnight as it was greasy on my face. I haven't noticed much difference on my lines around my lips which it claims to address. Only used for a couple of weeks and already running out. You can not see how much product is in the stick but for that price I think it should last longer. I wasn’t using lots either so no excuse there. Would not buy again.
June 22, 2026
Unprompted review
I was not happy with the Nothora wand
I was not happy with the Nothora wand, it was so greasy it just felt like Vaseline that I was putting on my face, I certainly didn’t use it if I was going out in the morning, well over priced for a product that doesn’t do what it says it should do. Will never buy again, please avoid this product.
July 7, 2026
Unprompted review
Reply from Nothora
Hi Jo,
We’re sorry to hear that the wand felt too greasy for your skin and did not meet your expectations.
The texture and finish can vary depending on the amount applied, but we understand that the product will not suit everyone.
We appreciate your honest feedback and are disappointed that you did not see the results you were hoping for.
We have requested your order details privately through Trustpilot so our team can review your experience and confirm whether your order is eligible for a return or refund under our policy.
Best regards,
Nothora Team
Despite my previous negative review
Despite my previous negative review, over 20 emails sent and contacting Nothora by Messenger, I have STILL not received my refund. Customer service is non existent. Don’t trust this company and certainly don’t buy their products. Despicable service!
May 14, 2026
Unprompted review
Reply from Nothora
Hi Lisa,
We’re really sorry to hear that this still hasn’t been resolved, especially after you’ve contacted us multiple times.
We completely understand why you’re frustrated, and this is not the level of service we want any customer to experience.
We want to look into your refund urgently and understand what has happened here.
Please contact our support team with your order number, the email address used for the order, and any return tracking information if applicable, so we can locate your case and review it properly.
We’re sorry again for the delays and for the inconvenience this has caused.
We do not want you to feel ignored, and we want to help get this resolved as quickly as possible.
Kind regards,
Nothora Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.