Motoring Assistance Reviews 

34,299
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 12,683 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the competitive pricing and explain how simple and fast it is to set up their breakdown cover online. Consumers note that the staff and roadside drivers are exceptionally friendly, professional, and quick to resolve vehicle issues. Some reviewers were not happy with extended waiting times and mentioned feeling vulnerable or unsafe during stressful roadside situations. A few other people also felt that communication concerning recovery details could be handled better when unexpected delays happen. Despite these issues, many remain confident in the overall value and reliability of the service.

What people talk about most

Service

Reviewers highlight positive aspects of service, noting that staff are friendly, professional, and arrive... See more

Price

Customers consistently note positive experiences with price, highlighting that quotes are very competitive... See more

Staff

Customers had positive experiences with staff, highlighting their helpfulness, politeness, and professional... See more

User experience

Clients share positive opinions on user experience, highlighting how simple and straightforward the online... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting polite and helpful agents who answer... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The Guy Shane was amazing he got there way before original expected time .was very good with checking over my car .Infact hes sending an email regarding what should of been done when i had it service... See more

Rated 5 out of 5 stars

Finding myself in need of assistance was alien to me but at 79 years old I found myself not confident enough to change my punctured tyre I woke up to. A phone call to MA and I was given an estimate... See more

Rated 5 out of 5 stars

Flat tyre no spare rang motor assistance polite and helpful young lady tried too get a tyre company too come out too me, but to no avail so recovery called came in quick time and a lovely driver took... See more

Rated 5 out of 5 stars

Signing up was relatively easy and price is positive in comparison to what we were paying. Holding judgement on efficiency until require assistance, which hopefully will be never. I found the dashb... See more


4.7

Excellent

TrustScore 4.5 out of 5

34K reviews

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4.7

All reviews

(34,299)

12,123 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A simple sign up.

A simple sign up.
I signed up from start to finish in less than 10 minutes and when I had to call over a query I had, I actually talked to a real person.

September 2, 2026
Rated 5 out of 5 stars

Renewal

I phoned regarding my renewal , it was not a problem and the agent was very helpful and said that they would be no increase in my policy., so that was good news and made me feel very happy to renew, 😀

September 3, 2026
Rated 5 out of 5 stars

Excellent customer service

I'm not even a customer, but would give full marks to their customer service team. I took out and paid in full for a 1 year breakdown plan, by mistake - I had googled Green Flag and didn't notice that the top of the search results was actually Motoring Assistance, so just clicked on it without thinking. When I realised my mistake I phoned to cancel, expecting a long wait then attempts to dissuade me. In fact, my call was answered immediately, and the agent immediately cancelled my policy and refunded in full.

September 3, 2026
Rated 4 out of 5 stars

Easy to follow.

Easy to follow.
Clear directions.
Thanks ,hope I don’t have to use MA too much but I have confidence that I will get good service.
Best wishes,
David Betts

August 25, 2026
Rated 5 out of 5 stars

They are the best in every way

They are the best in every way , fantastic experience with them ,quick to get to you ,lovely people
Great price
Best thing we ever did after years with others
Just renewed for another year

September 6, 2026
Rated 5 out of 5 stars

Fantastic service from start to finish

Fantastic service, the customer service team managed to find a recovery agent thats could get to us within 45 minutes which was amazing. The recovery driver was polite and courteous. So glad I have Motoring Assistance on my side !!!

September 6, 2026

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