Gear4music.com Reviews 

Quick delivery, great product

Ordered the Theremin, after several years of remembering to purchase AFTER Xmas and kicking myself. This year, I remembered before Xmas, the most perfect gift for my husband since watching big bang theory. He has many instruments and picks them up very quick. Natural talent there. I ordered it really quick, so excited, quickly emailed to clarify it will be packaged “discreetly” to the door. Was reassured it will be.
I then find, plonked on the bed, (obviously the husband had received it at the door and done his best not to look) a theremin box, with my delivery address label stuck on. Stuck on the actual theremin box. Not packed in additional box to be discreet.
Emailed. Because I really was at a loss, what to do. He’s hard to shop for as it is. Offered a measly 10% refund. Originally £20 refund. Tried to say it was a “new staff member” mistake. No it isn’t, she did her job, the warehouse didn’t.
I’ve always received instruments in additional boxes. With grey cogs templates on the box. That’s it.
Not the actual graphic outline of the flaming instrument. With my address label, stuck on, NEXT to it. If this isn’t a joke then I don’t know what it is.
Absolute joke.
Get it delivered somewhere else.

Really pleased with the quality of the drum purchased for my eldest daughters 30th birthday very quick delivery and well packaged

Just bought these drum heads to upgrade my Premier kit. Much better than the stock ones but obviously I appreciate that’s what you get for a budget kit. These Remo heads sound much more professional.

All good, and very happy!

Thank you, Josefin!!

There good headphones, great price

SHAMEFUL!! Do not trust your hard earned money to Gear4Music. It appears their purchase of PMT assets and commercial data, is having a negative impact on their ability to provide the customer service of the past. In my case their warranty obligation. Having bought two Gator GPA-712 cases on 20/7/25 (at £202.99), when carrying one of the cases (with an expensive QSC speaker in it) the top handle failed with one side of it ripping away from the case. Luckily I held onto the piece left and saved the speaker from hitting the ground. I spoke to Gianni and sent pictures of the damage. I duly sent the case back to Gear4Music for them to assess and repair under their 3-year warranty as requested. Unbelievably, Olivia, from customer services, has informed me that the case is not covered because 'the assessment concluded that the damage was consistent with external force or stress placed on the handle, rather than a manufacturing defect.' Yes, external force or stress has been placed on the handle... it is called the weight of the QSC speaker. The handle is designed to to handle the weight of a speaker. This handle failed. Given the case is only 15 months old and has only been used 15 times, the case handle was not fit for purpose. It was obviously a manufacturing fault. Trying to avoid their warranty obligation has them acting like a 'second hand car salesman'. I now fear the warranty given with the Roland TD316 I purchased for £1,739 in February will be worth nothing. I'm sure if a drum fails, Olivia's response would be an external force had been placed on the head... like a drum stick. Save yourself a lot of time, stress and money and avoid Gear4Music. They are no-longer the well respected company they once were. Something I am finding out to my cost.

UPDATE:
Credit where credit is due. Having reached out to the Gear4Music CEO, Gareth Bevan, he immediately looked into my issue and contacted the relevant people. As a result a replacement case is being sent out. I always say it's not always about the problem... but how it is handled. In this case, Gear4music have listened to my argument and reviewed their original decision. I can't have asked for anything more.

Easy online ordering and speedy delivery. Would use this seller again.

Competitive prices coupled with good quality products and fast delivery. What's not to like? I also like the fact that you support good causes through the Easy Fundraising site.

Sarah-Jayne was fantastic and offered a very good resolution to a problem. Thank you!

rang up the customer service team to help with a issue with my order and i couldn’t have been happier with the service.

Gianni is by far the best customer service operator i’ve ever dealt with in my life. give that guy a raise seriously, helped with my issue immediately, was super helpful and reassuring and went the extra mile to get my issue resolved.

can’t rate him highly enough.

I would have given 5 stars if it wasn’t for the time it took for me to receive my order. I placed the order on a Thursday afternoon and received confirmation saying that my order would arrive between the Friday and Saturday so I’m thinking I’ll get it Saturday evening at the latest, which I was ok with but I didn’t receive a email until Monday afternoon saying that my order had arrived and was ready to collect. I paid 1.99 or something like that for express delivery as well so wasn’t happy but happy with the product

Guitar arrived as expected in good time. Reasonably priced as a first guitar for a child. Excellent service.

Purchased as a gift for my Granddaughter. She absolutely loves it.

Good website with a wide range of products. Very competitive prices and their own brand products are well made. They are my first port of call every time.

Great prompt service, fabulous bluetooth speaker.

Very disappointed. I made the purchase on October 31st with an expected delivery date of November 3rd; today is the 5th, and my order hasn’t even been shipped yet. I’m
Try to send email customer service but nobody answer as always
Oder number w14004801

I’ve been a member at gear 4 music now for nearly 2 years. Delivery is always very fast and at a reasonable cost.
Will continue to use for the foreseeable

Great service as always