Rointe Reviews 

The hot water heater installed in Feb 2024 has twice now stopped working through a control panel that keeps tripping out. The water heater is in my 85 year old mothers annex and the customer service and empathy for the situation from Rointe customer support was terrible, hiding behind warranty clauses rather than looking to advise helpfully on a repair, just passing off to suggest a local electrician rather than solve their clearly defective not fit for purpose equipment. No pride in the expensive purportedly quality product just it not being their problem as its out of warranty. I wasn't trying to avoid paying just wanted some assistance in getting it working effectivity again now its broken down two times in less than two and a half years after install. Poor and slow communication, left feeling totally let down by them when all I wanted was some assistance in getting it working.

Amended 23/7/26 - It has been agreed to replace the Water Heater and a replacement has been dispatched to us. - Thank you for this it is appreciated just nice to have been dealt with better sooner. That said we are grateful for your assistance. I'm also surprised that you have no record of our name or the complaint as we have been in plenty of communication with Rointe Support.

Rointe Towel Rail room heater. Display had failed when fitted. Tried to return it to the supplier and they won't accept it back over the counter, had to be facilitated through the Rointe warranty. Rang Rointe on their UK number, switched through to a voicemail box, voice was in Spanish, left message (in English) no response. Contacted the supplier, they contacted the sales rep, supplied picture and description of fault.

No not having it claim denied but we can supply you with a new screen, £139 plus VAT plus £10 carriage (£179) for a towel warmer that cost £320

I ordered two WIFI conversion kits for the Rointe Palaos heaters. The instructions weren't sent to me so I had to get in touch with technical support and, to be fair they emailed the instructions by return.
I them found that one of the boxes had no fixing screws, so on 11th May I contacted technical support and they said they would send the matter to the production logistics and the support manager about this and they would be in touch.
Two weeks later - still nothing despite emailed reminders. Pretty poor customer service to my mind.

If I could put Zero stars I would. Bought 2 very expensive Wi-Fi Top of the range radiators. First one panel failed after a yr and was exchanged, all fine. Smaller one went dead after a yr. Product now discontinued so was sent a replacement which will not come on with the programming which is why I bought the rad in the first place. I must of sent over 50 emails over a 3 month period but gave up in the end. These Rads were over a thousand yet treated like crap and totally ignored by Rointe.com. You should be utterly ashamed of yourselves. Please steer clear of ROINTE. Update on 23rd April with reply from Rointe. After all those emails and no response why do you reply now?

BE AWARE BEFORE PURCHASING!

Check their reviews for their new Nexa app!

Radiators are very good only to be severely let down by their after sales, technical department and their latest app.
So much so i among other are seeking legal advice due to being advised to move to it only to incur countless problems causing loss of functionality which is ongoing and costing financial loss!
This company has been reported repeatedly by many to Trading Standards Uk.

Simply check their reviews App Store and make you own judgement before buying!

We have 8 Rointe radiators and 2 Rointe heated towel rails warming our house. We have no mains gas where we live so electric is our only option (don't like oil or stored gas). The Rointe heaters are efficient but expensive to run - though not as dear to run as the night storage and Dimplex heaters they replaced. The worst bit of all on the Rointe is the silly buttons on the control panel. Small, fiddly, and frustrating to use manually. Their operation is the 'achillies heel' of what is overwise a great radiator. Hence 3 stars.

In my last review of Rointe you mentioned to contact customer service. I did and they flatly refused to help.
So I repeat my claim that your product was not fit for purpose, did not last a reasonable time, did not work as promised, is expensive to run and your 'new' app is awful.

I’m adding the next instalment of my experiences regarding a storage heater that I bought and paid handsomely to instal.
The digital screen isn’t working apparently a known bug which despite being easily fixed from their side prior to shipping isn’t fixed so customers all receive a faulty product and if their digital screen isn’t working or Wi-Fi not working they have to go through hoops to get as far as replacement product, delivered by palette on the curb side again.
So you have to pay all over again for the instal and removal of their bad product. ‘Guarantee doesn’t include installation.’
Forget it. I wont be buying a Rionte again.

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They have just written a ‘sweet’ reply below inviting me to contact them. So at least they aren’t trying to deny shipping out faulty storage heaters. It’s not as if we aren’t contacting each other - I have contacted them but they are not disposed to help. They are knowingly (and not denying it) selling faulty storage heaters which can’t be tested by customers till installed and once installed they are not disposed to deinstall their faulty product nor to reinstall a new one - they are willing to cub side delivery another (faulty) version I will give them that much.

We have installed multiple Rointe D Series radiators across our residential properties and have spent several thousand pounds with the brand.

Unfortunately, reliability has been a recurring issue. Almost every unit we have purchased has required repair or replacement parts at some stage, both during and after the warranty period. Most recently, two control panels failed in separate properties just one month outside the two-year warranty.

We paid for a replacement control panel on 2 February and were advised delivery would be 2–3 business days. In reality, it took four weeks and required repeated chasing. We were given changing explanations (stock allocation, customs delays, “arriving tomorrow”), and were later informed that Rointe were in the middle of a warehouse move — something that would presumably have been known when the original delivery timeframe was provided.

While support staff were polite, communication was reactive rather than proactive, and the delay held up works on site.

Based on our experience across multiple installations, we have ongoing concerns regarding long-term product reliability and aftersales support. Going forward, we will be reviewing alternative brands with a stronger track record for durability and consistency.

We purchased 19 Rointe Kyros radiators for our guesthouse in Dublin based on specific functionality that was clearly represented to us at the point of sale.

We were told the system would allow:

Centralised schedule and temperature control

A time-limited “Boost” function for guests

Automatic reversion to preset schedules after Boost

Suitability for hospitality / guesthouse use

This functionality was a deciding factor in spending over €10,000 including installation.

After installation, it became clear that the promised Boost-with-automatic-reversion feature does not exist. The system forces us to choose between locking controls (leading to guest complaints about cold rooms) or allowing unlimited manual override (causing loss of control and excessive energy usage).

We have now been attempting to resolve this issue for over five months. We have dealt with multiple representatives, experienced repeated non-responses, and missed commitments to provide solutions. Even senior management confirmed they would revert with a proposal — and failed to follow up.

The most disappointing aspect is not just the product issue, but the handling of it. There has been no clear timeline, no concrete solution, and no meaningful accountability.

As a business owner, I expect professional follow-through when significant commercial investments are involved. Unfortunately, that has not been our experience.

I sincerely hope Rointe improves both product transparency and customer service processes for future clients.

I’ve purchased multiple heating products from Rointe and they have all been excellent. The quality and design are very good, and they’re extremely efficient. The smart radiators work really well, and the app is well thought out and easy to use.

What really stands out, though, is the customer service, the best I’ve experienced. Customer support are quick to respond, very knowledgeable, and genuinely helpful.

Keep it up, Rointe.

Back after giving Rointe 2 months to respond. The control panel broke and they said they can 'send a replacement' - IF I PAY £300!!! Why would I pay £300 for something that is going to break again in a couple of years - you must be insane. When saying this, ROINTE said "Well electrical things break with time..." Deplorable.
I wrote to Head Offices in Spain and UK and heard nothing back. Reported to Trading Standards who have now been well-versed in their poor conduct and after-sales so are on the 'naughty-list'. Waste of money.

Rointe heaters are all style and no substance. We’ve had multiple failures, particularly the control panels. For a supposedly premium product, the reliability is frankly poor.

Once you’re out of warranty, Rointe show zero interest in helping — no goodwill, no accountability, just a flat refusal. you will quickly realise you’re throwing money at a system that isn’t built to last.

Avoid Rointe unless you enjoy wasting money on fragile electronics and replacements. We won’t be buying from them again. AVOID, take me word for it

I’ll start with the positives:
They warm up very quickly
Quite cost effective to run (if on a decent tariff and turn off open window detection)
Their customer service team reply quickly

Negatives and reasoning for 2 stars:
We ordered 6 radiators (2x 1800w, 3x 1200w and 1x600w), of the ones we received only the 1800w and 600w work. The 1200’s are making a horrific high frequency noise which Rointe (fair play) have sent replacements for but the replacements are doing the same. For a product quite highly rated its very disappointing especially in the middle of winter when they are our main form of heating… I think Rointe quality control needs improvement.

My other complaint is the app is awful, slow and laggy. I attempted to pair radiators and wouldn’t work and in the end (after being told it was our wifi), Rointe released a bug fix on the app store. Can only pair the radiators that actually work though unless I want to be left with tinnitus.

Further to my recent reviews regarding Rointe radiators, I still have not heard back from the head of technical support who was supposed to follow up on issues that I raised. This was months ago and still no response. Absolutely appalling customer service. I've now decided to stop using my two Rointe Kyros Radiators, 1800 and 1200 watts as they cost a fortune to run. I will just use my 2 bar halogen 1000 watt heater instead to save money. Don't waste your money buying Rointe electric radiators as they are a waste of money!!

Anyone considering buying Rointe products I urge you not to. I paid over £500 for a radiator and now less than 5 years later it has broken down. I have been told it is out of guarantee. What a waste of money!

Beware of new belize range. Control pad freezes and high pitch frequency noise. No customer services apart from support who tend to know it all but just swap out units. Further more awaiting call back to complain but nothing thus far. Bought 3 2 going back now 3rd pad is freezing so I can't even pair. Also to top it off there not backwards compatible.

Unreliable, It's too sensitive, turns off if a curtain touches it in the night or open a door or if anything is within a meter of it, saying its going to over heat. The controls are really fiddly slow to programme. I turned off the open window setting to stop it turning off, no difference.
I had it replaced thinking there was a problem with the sensor but the new one did the same. I don't recommend this for busy family home. I wish I could send it back and get a better one.

Terrible experience, I have a Palaos 1500w. The first one came broken which Rointe sorted but cost me extra in installation costs and now a few years later the control panel is broken. Avoid the brand completely.

The radiators work well, but the application leaves much to be desired. It's perplexing to navigate without guidance, and it lacks any API access. Unlike the previous version, which enabled you to automate tasks like turn off all radiators at 10am, this one doesn't offer that capability. Rointe, an API would be incredibly helpful so I could connect it with home assistant!