Order placed 11.07.26. Invoice no. 70749443 generated 18.07.26 for 2024 6 16GB ebook & paid R1835,49 + R296,99 for postal. Shipping info to Home address in Dwarskersbos, South Africa. Tracking no. LX0... See more
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Great and comfy product as described. Noise cancellation feature is excellent. Delivery timing was good even though it was shipped outside England and I was notified of the stages. Great packaging als... See more
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Great coffee machine at a great price. Ordered from the UK late Saturday afternoon and it was packed and despatched the same day. Tracking provided throughout it's journey through Spanish borders and... See more
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Context - mid-end computer monitor. For my part - their service was excellent. ~ Great price ~ Great comm's by e-mail after the sale - & during the intervening period (updates) ~ Estimate... See more
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Company details
Written by the company
Techinn is an online technology store where you can find everything related to computers, electronics, mobiles and gaming whose geek community has been increasing over the years at a great pace in many countries all over the world and who are real lovers of technology. Our team of technology and computer experts have chosen the best products for guaranteed quality, excellent durability, good performance, connectivity, speed, power and great storage so that you can find a large variety of electronic items of the leading brands, such as Xiaomi, Samsung, Apple, Asus, Nintendo or many more. Techinn is one of the 18 stores of the Tradeinn group featuring a 30,000m2 main logistics centre, with over 2,600,000 legitimate products and over 10,500 trusted brands available to ship to over 180 countries around the world, with fast delivery times and a 30-day returns policy. ✅ Online IT and electronic store with great prices.
Contact info
C/ Pirineus, 9, 17460, Celrà, Spain
- techinn.com
3.5
Average
4K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 24 hours
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Order still awaited
Order placed 11.07.26. Invoice no. 70749443 generated 18.07.26 for 2024 6 16GB ebook & paid R1835,49 + R296,99 for postal. Shipping info to Home address in Dwarskersbos, South Africa. Tracking no. LX086856415NL. Has been tracking ever since:- 05.08.26 in country of destination. 19.08.26 delivery is being prepared & is in destination region. 02.09.26 Still awaiting parcel. Not delivered or pick up point advised.
11 July 2026
Unprompted review
Reply from Techinn
Hello,
Please accept our sincerest apologies for the delay with your order and for any inconvenience caused. This is definitely not the standard of service we aim to provide to our customers.
2026-08-25 11:07:00 DELIVERY AWAITING COLLECTION PARCEL AVAILABLE AT PICK-UP POINT
According to the latest carrier update from August 25, 2026 at 11:07, your parcel is available for collection at the designated pick-up point. Please contact the carrier directly for further information regarding the pick-up location and collection of your order. We apologize for any inconvenience caused and appreciate your patience.
While delivery dates are estimates subject to external logistical factors, we completely understand your frustration. Please rest assured that we are constantly working with our shipping partners to optimize these delivery times.
For future orders, please feel free to select the carrier that best suits your needs from the various options available at checkout.
Your feedback is highly valuable and helps us continuously improve. If you require any further assistance or personalized support, our customer service team remains at your entire disposal.
We apologize for the inconvenience.
Best regards,
Arrived in condition stated
18 August 2026
Unprompted review
Reply from Techinn
Hello,
We greatly appreciate the purchase made and your time taken to leave us a review.
Your opinion is very important to us.
Have a wonderful day!
Best regards,
Product seemed unused all the signs for…
Product seemed unused all the signs for it.
Wrong plug so had to buy one so I could test product.
28 August 2026
Unprompted review
Reply from Techinn
Hello,
We greatly appreciate the purchase made and your time taken to leave us a review.
Your opinion is very important to us.
Have a wonderful day!
Best regards,
My experience was good
My experience was good, dispatch was fast and I was able to track my purchase to my door
27 August 2026
Unprompted review
Reply from Techinn
Hello,
Thank you for taking the time to write such a positive review, your feedback is essential for continuous improvement.
We hope you enjoy your product!
Have a great day.
Best regards,
Great product at a great price
Great product at a great price. Website easily navigated. Quick dispatch. E-commerce as it should be.
14 August 2026
Unprompted review
Reply from Techinn
Dear,
Thank you for taking the time to share these positive comments about your experience with us. We are very happy to have been able to serve you in the best way.
This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we greatly appreciate your feedback!
Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments.
Thanks and best regards,
Great and comfy product
Great and comfy product as described. Noise cancellation feature is excellent. Delivery timing was good even though it was shipped outside England and I was notified of the stages. Great packaging also as it came with a Type C USB cable.
13 August 2026
Unprompted review
Reply from Techinn
Dear,
Thank you for taking the time to share your comments about your experience with us. We are very happy to have been able to serve you in the best way.
This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we greatly appreciate your feedback!
Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments.
Thanks and best regards,
DO NOT BUY!!!
DO NOT BUY!!!
Ordered an epilator back in May. On 29th of May I received an email from the company to state that my address was incomplete. I updated my address straight away, but have the following week received the message that they failed to deliver the idem due to the incomplete address. I went to check with the local delivery office if the item was left there, but was told that it was being sent back to the sender and confirmed item delivery to the company a few weeks later. It's been two months since I've raised the issue, but the customer service keeps sending me generic responses without actually reading my emails or offering me proper solution. No refund has been issued either. Never dealt with such unprofessional and poor service.
29 May 2026
Unprompted review
Reply from Techinn
Dear Customer,
Thank you for sharing your feedback. We are truly sorry to hear that your recent experience did not meet your expectations.
Please be assured that we take your comments very seriously. We have already initiated an investigation with our shipping team regarding your order, and we are working to get this resolved as quickly as possible. Your insights have also been shared internally to help us continuously improve our service quality.
We sincerely apologize for the inconvenience caused. If you need immediate assistance or further updates, please don't hesitate to reach out to us directly at support@tradeinn.com.
Kind regards,
A warning for UK customers
A warning for UK customers: this company is based in Spain, so electrical appliances are supplied with a European (EU) plug rather than a UK plug. Before ordering, make sure you check the plug type in the product specification, It’s worth double-checking before you buy to avoid any surprises.
29 July 2026
Unprompted review
Reply from Techinn
Hello,
We are sincerely sorry to hear that our service did not meet your expectations.
We have taken your feedback on board and shared it with the relevant department to continuously improve the quality of our service.
Please accept our apologies for any inconvenience caused.
Sincerely,
Three months ago I spent £700 on a…
Three months ago I spent £700 on a virtual headset. When I opened the box it would not switch on. So I returned it as faulty .
It’s been such a frustrating experience, and their customer service is worse than useless. The Pimax headset did not work right out of the box, it wouldn't even switch on. Bur before i could return is they asked me was i following instructions ? Literally you press on switch it doesnt turn on. Eventually they agrred to return it and i sent it tracked. A week later i was told it hadn't returned but as it was tracked i knew it had. I just got excuse after excuse after excuse. Three months went by and just a list of excuses. I had returned it, it didnt work and i got messages saying Id be liable for all the postage if there was no fault. how more simple could it be, it doesn't switch on ! Eventually they said it was going back to the manufacturer ! Why is that my problem. I bought it from them i wanted a refund, and then incredibly they asked what spec is my PC and it i didnt reply in 7 days they would close my case ! IT doesnt turn on, even if i had the worlds best PC it wouldnt matter as it doesn't switch on. Just unbelievable ! I'll never buy from them again, and i suggest you don't
24 July 2026
Unprompted review
Reply from Techinn
Dear Customer,
We would like to inform you that a refund of 699.98 GBP was successfully processed via PayPal on 07/08/2026 at 09:51:03.
Kindly check your account to confirm the transaction. If you have any questions or need further assistance, we are here to help.
Thank you for your attention.
Best regards,
Do not engage with
Do not engage with! Clearly there is strategy to escape from their responsibilities. Just do not engage. Bought Coffee machine, which was faulty. They used the worst possible delivery service. They did not accept their responsibility. They were sending typical emails saying the same thing "we have not received your return item", although they have not provided me with any kind of instructions. Just do not buy from them, never! I have no coffee machine now and I do not my 1230€. also do not buy SMEG - never
31 January 2026
Unprompted review
Reply from Techinn
Good morning,
We are very sorry to hear that our service did not meet your expectations.
In order to look into this and keep improving, we would like to review your case in detail. Please provide us with your order number, and we will look into the matter immediately to assist you further.
We apologize for any inconvenience caused.
Best regards,
Great find
Great find! Good prices, fast delivery, exactly as described. Will definitely use again.
13 July 2026
Unprompted review
Reply from Techinn
Hello,
Thank you for taking the time to write such a positive review, your feedback is essential for continuous improvement.
We hope you enjoy your product!
Have a great day.
Best regards,
International delivery on time
International delivery occurred exactly as predicted!
8 July 2026
Unprompted review
Reply from Techinn
Hello,
We greatly appreciate the purchase made and your time taken to leave us a review.
Your opinion is very important to us.
Have a wonderful day!
Best regards,
Dont waste your money
This has to be one of worst places I've ever ordered from.
My order was placed on 28th June and my order status has not changed from:
"In transit to our dispatch centre".
Currently the delivery date keeps getting automatically pushed back everyday. I've sent messages via my account which get ignored. Clearly the item was never in stock to begin with, but they will happily take your money. Avoid at all costs.
11 July 2026
Unprompted review
Reply from Techinn
Good morning,
We are very sorry to hear that our service did not meet your expectations.
In order to look into this and keep improving, we would like to review your case in detail. Please provide us with your order number, and we will look into the matter immediately to assist you further.
We apologize for any inconvenience caused.
Best regards,
Worked out well for me
Worked out well for me. Ordered an oral b toothbrush for half the price it was elsewhere.
Took a while for delivery but delivery time was clear at the time of ordering so that was fine. It turned up in the expected time frame and was a brand new boxed item in great condition. All good.
7 July 2026
Unprompted review
Reply from Techinn
Dear,
Thank you for taking the time to share your comments about your experience with us. We are very happy to have been able to serve you in the best way.
This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we greatly appreciate your feedback!
Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments.
Thanks and best regards,
Took over two weeks to arrive and…
Took over two weeks to arrive and supplied with EU plug. Should have purchased from Amazon which was only a few £ more. Lesson learnt.
2 July 2026
Unprompted review
Reply from Techinn
Hello,
Please accept our sincerest apologies for the delay with your order and for any inconvenience caused. This is definitely not the standard of service we aim to provide to our customers.
While delivery dates are estimates subject to external logistical factors, we completely understand your frustration. Please rest assured that we are constantly working with our shipping partners to optimize these delivery times.
For future orders, please feel free to select the carrier that best suits your needs from the various options available at checkout.
Your feedback is highly valuable and helps us continuously improve.
If you need any further information or assistance, please contact our customer service by sending an email to support@tradeinn.com.
Please accept our apologies for any inconvenience caused.
Best regards,
Broken website
The password reset page on their website is broken - it doesn’t allow you to enter a new password. This means I can’t access my account to track a package, or raise any support tickets!!
Please can you provide an email I can use to contact you directly?!
2 July 2026
Unprompted review
Reply from Techinn
Hello,
We are sincerely sorry to hear that our service did not meet your expectations.
If you need any information or assistance, please contact our customer service by sending an email to support@tradeinn.com.
We have taken your feedback on board and shared it with the relevant department to continuously improve the quality of our service.
Please accept our apologies for any inconvenience caused.
Sincerely,
In Stock” Doesn’t Mean Anything Here
This is the worst company I’ve ever dealt with. They’ve postponed my delivery for the second time already.
I placed my order on June 19, 2026. It was supposed to arrive on June 23, 2026. Today is already June 27, 2026, and I just received another message saying it’s delayed again and now expected on July 3, 2026, if it even arrives by then. There’s no guarantee. They might push it back another ten days, just like they did with my headphones, which took an entire month to arrive.
Meanwhile, AliExpress usually delivers in about three days. Seriously. And both companies have warehouses in Spain.
To make things worse, when I ordered the batteries, the website clearly showed them as “In Stock.”
I do not recommend ordering from this company. Save yourself the hassle and use AliExpress instead. This British website is an absolute joke.
19 June 2026
Unprompted review
Reply from Techinn
Good morning,
We are very sorry to hear that our service did not meet your expectations.
In order to look into this and keep improving, we would like to review your case in detail. Please provide us with your order number, and we will look into the matter immediately to assist you further.
We apologize for any inconvenience caused.
Best regards,
Reply from Techinn
Hello,
Thank you for taking the time to write such a positive review, your feedback is essential for continuous improvement.
We hope you enjoy your product!
Have a great day.
Best regards,
The worst customer service
I have ordered from TechInn (Tradeinn) a few times, and a recurring issue has finally prompted me to leave this review. During checkout, I explicitly selected and paid for home delivery to my address. However, my most recent order 68750799 was once again routed to a local pickup point.
When I contacted Tradeinn support regarding the misrouting, they gave me a scripted response blaming standard delivery procedures in my contry. I didn't accept this, so I followed up directly with the local carrier. The carrier confirmed that Tradeinn actually designated the package for a pickup point from the very beginning.
Tradeinn is charging for a "home delivery" service that they are intentionally not fulfilling, and their customer service avoids accountability by shifting the blame to the courier.
If you need your package delivered to your door, do not trust their shipping options.
P.S They are still avoiding to take responsibility and keep blaming the the carrier. Quote: "You placed your order with Israel post. It depends upon their protocols. Please complain with them."
22 June 2026
Unprompted review
Reply from Techinn
Hello,
We are sincerely sorry to hear that our service did not meet your expectations.
If you need any information or assistance, please contact our customer service by sending an email to support@tradeinn.com.
We have taken your feedback on board and shared it with the relevant department to continuously improve the quality of our service.
Please accept our apologies for any inconvenience caused.
Sincerely,
All good except product description was…
All good except product description was not exact, it said refurbished device was locked ( should have been unlock) I don't know how Techinn test this product while locked and needed Prime Payment.
So in all be careful when you buy ask questions before eny purchase the saving for the refurbished product was nothing after Prime payment.
16 June 2026
Unprompted review
Reply from Techinn
Dear,
Thank you for taking the time to share your comments about your experience with us. We are very happy to have been able to serve you in the best way.
This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we greatly appreciate your feedback!
Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments.
Thanks and best regards,
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