Absolutely useless and totally unhelpful. Just the insincere generic response that they trot out repeatedly to everyone. They don't answer difficult questions that commits them to actually helping. I... See more
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Ordered a home cinema projector as price was good. It had my country flag on the home page. Next thing I see is $155 freight but thought ok with insurance its not crazy expensive. Then it took 4 wee... See more
Company replied
I’ve used this company several times now, no problems at all. Delivery has been prompt, within the estimated dates. Prices are very competitive.
Company replied
Great coffee machine at a great price. Ordered from the UK late Saturday afternoon and it was packed and despatched the same day. Tracking provided throughout it's journey through Spanish borders and... See more
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Company details
Written by the company
Techinn is an online technology store where you can find everything related to computers, electronics, mobiles and gaming whose geek community has been increasing over the years at a great pace in many countries all over the world and who are real lovers of technology. Our team of technology and computer experts have chosen the best products for guaranteed quality, excellent durability, good performance, connectivity, speed, power and great storage so that you can find a large variety of electronic items of the leading brands, such as Xiaomi, Samsung, Apple, Asus, Nintendo or many more. Techinn is one of the 18 stores of the Tradeinn group featuring a 30,000m2 main logistics centre, with over 2,600,000 legitimate products and over 10,500 trusted brands available to ship to over 180 countries around the world, with fast delivery times and a 30-day returns policy. ✅ Online IT and electronic store with great prices.
Contact info
C/ Pirineus, 9, 17460, Celrà, Spain
- techinn.com
3.5
Average
4K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Horrible horrible customer service
Horrible horrible customer service. They don't actually read anything you say. I ordered a refurbished rugged powerbank, but upon arrival it didn't work. I tried to file for return, but both the app and the website kept giving an error when I tried to upload my claim. I tried emailing the support team, and provided screen videos to prove I was getting errors, but every reply I got was not a full response. They finally told me they filed my claim for me, and that the returns department would get back to me. I never heard anything, and when I contacted them again they said the claim was closed because I didn't respond to the returns department. I let them know the returns department never emailed me, but they just kept sending mails back that don't acknowledge my issues or provide any answers, making me feel like a crazy person. I'm never ever ordering anything here again.
Edit after seeing their first response: wow, they just continue their nonsense right here on trustpilot. Once again: I was not able to file my return in the app/website because I kept getting errors, so no I cannot follow the path to 'view return status'!!
Edit after seeing their second, updated response: seems like now I'm finally being heard and my return is going to be processed!
3 November 2026
Unprompted review
Reply from Techinn
Hello Anouk,
We hear you loud and clear, and we apologize unreservedly. Pointing you toward an app portal you already told us was malfunctioning was completely unhelpful, and we understand why you are so frustrated.
Our returns ticket remained open for two weeks before automatically closing due to lack of a reply, but it is clear our messages were not reaching your inbox. You should not have to fight our automated systems just to return a defective product.
We are stepping in directly to fix this right now. We have emailed you directly at the address on file with a direct, hassle-free resolution so you do not need to log into the website or app again. If you don't see it, please reach out directly to support@tradeinn.com and we will resolve it on the spot.
Sincerely,
Absolutely useless and totally…
Absolutely useless and totally unhelpful. Just the insincere generic response that they trot out repeatedly to everyone. They don't answer difficult questions that commits them to actually helping. I bought a cheap item to check them out, NEVER EVER again. Don't trust them.
3 November 2026
Unprompted review
Reply from Techinn
Hello peter,
We are sincerely sorry to hear that our service did not meet your expectations.
We have taken your feedback on board and shared it with the relevant department to continuously improve the quality of our service.
If you need any further information or assistance, please contact our customer service by sending an email to support@tradeinn.com.
Please accept our apologies for any inconvenience caused.
Sincerely,
Good value
Good value, product as described and delivered in approx 7 days.
29 October 2026
Unprompted review
Reply from Techinn
Dear,
Thank you for taking the time to share your comments about your experience with us. We are very happy to have been able to serve you in the best way.
This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we greatly appreciate your feedback!
Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments.
Thanks and best regards,
Ordered a home cinema projector as…
Ordered a home cinema projector as price was good. It had my country flag on the home page. Next thing I see is $155 freight but thought ok with insurance its not crazy expensive. Then it took 4 weeks as I am told its coming from overseas. Then hit with $330 import costs and the plug supplied is for the wrong country.
Would have been much cheaper and faster buying from Ebay or other local store. Tried to give a review on their site but did not allow me as my order feedback must have worried them.
Bad experience and certainly not good prices.
1 October 2026
Unprompted review
Reply from Techinn
Hello john,
Please accept our sincerest apologies for the delay with your order and for any inconvenience caused. This is definitely not the standard of service we aim to provide to our customers.
While delivery dates are estimates subject to external logistical factors, we completely understand your frustration. Please rest assured that we are constantly working with our shipping partners to optimize these delivery times.
For future orders, please feel free to select the carrier that best suits your needs from the various options available at checkout.
If you have received an incorrect, defective, or different item from the picture, please don't worry, we've got you covered. Please log into your account and head to "My Orders". Click on the order, select the reason that best fits your situation, and follow the instructions to start the return. Our support team will give your case priority.
We would like to clarify that customs duties and taxes are calculated based on the type or value of the goods and are determined independently by the local authorities of each country. For this reason, international regulations prevent us from including them in the final sale price.
Since this is a shipment outside the European Union, the package is processed as an export exempt from local taxes (which is why the VAT on your invoice appears as 0). However, these customs charges of the destination country are billed directly by the transport company responsible for the delivery. We display this condition during the checkout process to try to prevent any surprises.
Your feedback is highly valuable and helps us continuously improve. If you require any further assistance or personalized support, our customer service team remains at your entire disposal.
We apologize for the inconvenience.
Best regards,
I haven't bought anything yet..
I haven't bought anything yet... I can't get anyone to help me for over a week of trying.
Poor Ai chatbots are not the solution!
Also I keep being directed towards making contact via the on-line form available in MY ACCOUNT. This does not exist (app or website). The phone number basically tells me all agents are busy.
All I want to know is why a Braun mixer (item 149853722) costs just £7.99 to deliver via Royal Mail.
The next model up (item 150433375) which is practically identical costs £2230.99 to deliver via Dachser. This is madness! This has to be a mistake in your system.
I am sure when things follow the "happy path" everything is just fine. I hate to think what it is like to deal with this company after they've taken money. This company seems to have severe operating issues.
2 November 2026
Unprompted review
Reply from Techinn
Hello Chris,
We are sincerely sorry to hear that our service did not meet your expectations.
If you need any information or assistance, please contact our customer service by sending an email to support@tradeinn.com.
We have taken your feedback on board and shared it with the relevant department to continuously improve the quality of our service.
Please accept our apologies for any inconvenience caused.
Sincerely,
Box arrived on time and I've had no…
Box arrived on time and I've had no issues with it since. Not much more I can ask for
16 October 2026
Unprompted review
Reply from Techinn
Hello,
We greatly appreciate the purchase made and your time taken to leave us a review.
Your opinion is very important to us.
Have a wonderful day!
Best regards,
Reply from Techinn
Hello,
We greatly appreciate the purchase made and your time taken to leave us a review.
Your opinion is very important to us.
Have a wonderful day!
Best regards,
Awful company
Awful company! Please avoid at all costs, advertising then selling products they must not have and advising delivery dates the cannot fulfill, when emailing as delivery date goes by and months past its excuse after excuse
1 January 2026
Unprompted review
Reply from Techinn
Dear Catherine,
We sincerely apologize for the frustration you experienced. It is never our intention to advertise items we cannot fulfill or to keep our customers waiting without a clear solution.
We have tried to look into your specific case to understand exactly what went wrong with your delivery. However, because this order was placed back in November 2025, our systems no longer retain the detailed tracking and carrier history required to investigate the incident thoroughly.
We understand this is a disappointing experience and completely falls short of the service standard we aim to provide. If there is any pending resolution regarding this order, please reach out to our management team directly at support@tradeinn.com with your order number, and we will do our best to assist you manually.
We apologize again for the inconvenience caused.
Best regards,
Good product + delivery.
15 October 2026
Unprompted review
Reply from Techinn
Hello,
We greatly appreciate the purchase made and your time taken to leave us a review.
Your opinion is very important to us.
Have a wonderful day!
Best regards,
Don't waste your money
Update: a week after they cancelled my order, the money is not yet back in my account. This is a scheme that charges your card when you order and clings on to your money for months.
Honestly, don't bother wasting your money. The chances you will have a decent experience are slim. I placed my order for a toothbrush on Oct 9, it was supposed to be mailed to me by October 15 and arrive by Oct 21. It's Oct 20 and it has not even arrived at their deposit and they cannot tell me if or when it will arrive even though they have promptly charged my card on October 9. I paid by credit card and will contest the transaction on October 22 if the product has not arrived. Simple as that. I intendt to report them to the UK Ombudsman for unfair trading practices.
20 October 2026
Unprompted review
Reply from Techinn
Hello,
We are very sorry to hear that our service did not meet your expectations.
Please be assured that our customers' experience is our top priority, which is why we investigated your case immediately.
We are pleased to inform you that the amount of 59.48 GBP was released on 22/10/2026 at 10:58:02. Please contact your bank!!
Furthermore, we have taken your feedback on board and shared it with the relevant department to continuously improve the quality of our service.
We apologize for any inconvenience caused.
Best regards,
i have just spent almost an hour on…
i have just spent almost an hour on this site, set up an account, and have gone round and round and trying to get a simple answer to a simple question and gotten absolutely nowhere.
Load of rubbish, they will not be seeing any of my money.
19 October 2026
Unprompted review
Reply from Techinn
Hello,
We are sincerely sorry to hear that our service did not meet your expectations.
Please note that you will find technical questions about a product on each product page below the "Related products". There you can find answers or ask a technical question if you require further information.
If you need any information or assistance, please contact our customer service by sending an email to support@tradeinn.com.
We have taken your feedback on board and shared it with the relevant department to continuously improve the quality of our service.
Please accept our apologies for any inconvenience caused.
Sincerely,
I’ve used this company several times…
I’ve used this company several times now, no problems at all. Delivery has been prompt, within the estimated dates. Prices are very competitive.
12 October 2026
Unprompted review
Reply from Techinn
Dear,
Thank you for taking the time to share these positive comments about your experience with us. We are very happy to have been able to serve you in the best way.
This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we greatly appreciate your feedback!
Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments.
Thanks and best regards,
They keep changing the delivery date
They keep changing the delivery date. I do not recommend them.
5 October 2026
Unprompted review
Reply from Techinn
Dear Michal,
We are very sorry to hear that our service did not meet your expectations.
We constantly strive to keep our catalog up to date. However, due to high product turnover in real time, temporary stock discrepancies may occasionally occur, affecting an item's availability or delaying its delivery. In these instances, we rely directly on the timeframes provided by our suppliers.
Please note that the estimated delivery dates for products not physically available in our warehouse are always displayed when you add them to your shopping cart. If you prefer not to wait, remember that you can modify or cancel your order at any time directly from your customer account.
On the other hand, as soon as your order is shipped, you will receive an email containing your invoice and the corresponding tracking number.
We have taken your feedback on board and shared it with the relevant department to continuously improve the quality of our services.
We apologize for any inconvenience caused.
Best regards,
The company is legitimate but
The company is legitimate. My first package was delayed but eventually delivered (nearly 6 weeks waiting time). However I recently ordered a very large amount of items from Techinn and the status of those items have just been changed from "ready for shipment" to "in transit to our dispatch centre". Which leads me to believe they had my items in stock but sold them to someone else and now I have to wait for more of that item to be in stock. Sorry to complain I just wish to honestly forewarn people before they spend here.
30 September 2026
Unprompted review
Reply from Techinn
Good morning,
We are very sorry to hear that our service did not meet your expectations.
In order to look into this and keep improving, we would like to review your case in detail. Please provide us with your order number, and we will look into the matter immediately to assist you further.
We apologize for any inconvenience caused.
Best regards,
Avoid
Avoid , if you see them on amazon or anywhere for that matter .
Do not buy ordered twice on amazon had both cancelled on delivery day .
If you contact them they just give you the run around saying there "tradeinn" . They lie and dont answer questions.
Save your money and use a reputable company .
20 September 2026
Unprompted review
Reply from Techinn
Hello,
We are sincerely sorry to hear that our service did not meet your expectations.
We have taken your feedback on board and shared it with the relevant department to continuously improve the quality of our service.
Please accept our apologies for any inconvenience caused.
Sincerely,
Waste of time using this company
Item said in stock and Delivery said 3-5 days. It’s been 12 days and it’s only just arrived in my country. Absolute waste of time. Why say 3-5 days when you know it won’t be anything close to that. Bad communication with customer service. I’d never use this company again. Order number 72353308
7 September 2026
Unprompted review
Reply from Techinn
Hello,
Please accept our sincerest apologies for the delay with your order and for any inconvenience caused. This is definitely not the standard of service we aim to provide to our customers.
2026-09-19 09:15:41 INTERNATIONAL TRANSPORT HOUNSLOW, MIDDLESEX TW5 9QA, GB DEPARTURE
While delivery dates are estimates subject to external logistical factors, we completely understand your frustration. Please rest assured that we are constantly working with our shipping partners to optimize these delivery times.
For future orders, please feel free to select the carrier that best suits your needs from the various options available at checkout.
Your feedback is highly valuable and helps us continuously improve. If you require any further assistance or personalized support, our customer service team remains at your entire disposal.
We apologize for the inconvenience.
Best regards,
Disappointed
My order number is 72038627. Ordered it on August 28th 2026. I paid, got an email with the number and that’s it. Never got an email about it being shipped out, never arrived, never received. I want a refund ASAP. Very disappointed. It’s now September 9th
9 September 2026
Unprompted review
Reply from Techinn
Dear Customer,
We are very sorry to hear that our service did not meet your expectations.
We constantly strive to keep our catalog up to date. However, due to high product turnover in real time, temporary stock discrepancies may occasionally occur, affecting an item's availability or delaying its delivery. In these instances, we rely directly on the timeframes provided by our suppliers.
Please note that the estimated delivery dates for products not physically available in our warehouse are always displayed when you add them to your shopping cart. If you prefer not to wait, remember that you can modify or cancel your order at any time directly from your customer account.
On the other hand, as soon as your order is shipped, you will receive an email containing your invoice and the corresponding tracking number.
We have taken your feedback on board and shared it with the relevant department to continuously improve the quality of our services.
We apologize for any inconvenience caused.
Best regards,
Coffee Machine not arrived
Ordered a coffee machine - three weeks later still not arrived. I have sent several chasing messages and received no updates. Customer Service is very disappointing.
18 August 2026
Unprompted review
Reply from Techinn
Good morning,
We are very sorry to hear that our service did not meet your expectations.
In order to look into this and keep improving, we would like to review your case in detail. Please provide us with your order number, and we will look into the matter immediately to assist you further.
We apologize for any inconvenience caused.
Best regards,
Order still awaited
Order placed 11.07.26. Invoice no. 70749443 generated 18.07.26 for 2024 6 16GB ebook & paid R1835,49 + R296,99 for postal. Shipping info to Home address in Dwarskersbos, South Africa. Tracking no. LX086856415NL. Has been tracking ever since:- 05.08.26 in country of destination. 19.08.26 delivery is being prepared & is in destination region. 02.09.26 Still awaiting parcel. Not delivered or pick up point advised.
11 July 2026
Unprompted review
Reply from Techinn
Hello,
Please accept our sincerest apologies for the delay with your order and for any inconvenience caused. This is definitely not the standard of service we aim to provide to our customers.
2026-08-25 11:07:00 DELIVERY AWAITING COLLECTION PARCEL AVAILABLE AT PICK-UP POINT
According to the latest carrier update from August 25, 2026 at 11:07, your parcel is available for collection at the designated pick-up point. Please contact the carrier directly for further information regarding the pick-up location and collection of your order. We apologize for any inconvenience caused and appreciate your patience.
While delivery dates are estimates subject to external logistical factors, we completely understand your frustration. Please rest assured that we are constantly working with our shipping partners to optimize these delivery times.
For future orders, please feel free to select the carrier that best suits your needs from the various options available at checkout.
Your feedback is highly valuable and helps us continuously improve. If you require any further assistance or personalized support, our customer service team remains at your entire disposal.
We apologize for the inconvenience.
Best regards,
Arrived in condition stated
18 August 2026
Unprompted review
Reply from Techinn
Hello,
We greatly appreciate the purchase made and your time taken to leave us a review.
Your opinion is very important to us.
Have a wonderful day!
Best regards,
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