Thank you! Was a very friendly communication exchange; we were not sure if was what we wanted; however, is just perfect for our purpose. 🙏🙏
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I can see that it's happening quite often that people don't receive what they order. I still took the chance and regret it terribly. It says my parcel has been returned to sender. No one repli... See more
Company replied
Every time I order something it is a premium experience with Coolshop! Reasonable prices and fast shipping. Love it!
Company replied
I was quite worried when placing my first order (nothing big — just a CD), because the store was completely unknown to me, based abroad, with a suspiciously low product price and equally low shipping... See more
Company replied
Company details
- Game Store
- Appliance Store
- Cosmetics Store
- Decoration and Interior Design Store
- Electronics Store
- Toy Store
About Coolshop
Written by the company
"Why should games be so expensive?" "We must be able to sell video games cheaper"
From these two original thoughts came the main desire to form Coolshop back in 2003. This was to become the foundation for what is Denmark's largest and now one of Europe’s fasting growing online video game and accessories stores.
Mark one of the co-founders said “if we are big enough, then we can buy in such large quantities that we can skip over several links in the supply chain, thereby achieving significant savings”. Mark was of course right in letting this idea form the backbone of the business. So, since this day we have formed and built on the philosophy, we choose to call The Magic Five Points:
“We would be best on price, service, information, security and selection.” It was therefore natural to choose the Internet as a platform to sell games as this allowed us to offer our lower prices to a much larger and wider audience. Indeed, Coolshop holds over 200,000 games which are ready to dispatch the same day they are ordered.
The Internet has also given us the opportunity to provide more detailed information on our products. From the outset we decided to offer trailers and videos across the entire product range to enhance the shopping experience. We wanted to make shopping with Coolshop easy, fun and informative – most importantly we didn’t just want the experience to be like reading the back of a box in a shop!
Two of the Magic Five Points are service and security. How could we give the user the same comfort as in a normal shop where an assistant is always nearby to lend assistance? Normally it can take days to get the answer to an inquiry via e-mail. The answer was chatting directly with an employee without delay or queue; so we introduced our Live Chat Service. We have built a professional and friendly support team chatting every week with thousands of customers. With a large database of happy customers to back this up - this really is something which has proved to be a great success!To this date we have reached over 2,700,000 customers and now operate stores in Denmark, United Kingdom, Germany, Norway, Finland, Sweden, Netherlands, and Iceland.
"It's great that so many people have taken to our website and the philosophy for which it as been built - we will continue to build on the Magic Five and the success that is Coolshop”
Jacob Risgaard, Coolshop
Coolshop operates in 8 different countries, offering fantastic value for all our customers.
Written by the company
- See all our shops
- www.coolshop.com
- Free shipping*
- Many stores may at first glance seem cheap, but before you know, the price is almost doubled due to fees and high shipping costs. We make it easy for you. All our prices comes with free shipping*. *Excluding some Icelandic offers.
- Great prices
- Here at Coolshop we are committed to securing an unbeatable mix of great prices and top class service for our customers. We buy large quantities in order to get the best possible prices.
- Discount points
- Because we like to spoil our good customers, we will give you points for every shipment. The points can be used to reduce the price of any order, when buying products at Coolshop. Coolshop - Free shipping - Great prices
Daily deliveries
Buy today - Receive even tomorrow!
We take pride in fast deliveries. We deliver to multiple countries within few days!
Place your order even an hour before closing time, and we can ship your order the same day.
We even have a robot packer to guarantee fastest possible shipping times! Cool right!
Contact info
Loftbrovej 28-30, 9400 , Nørresundby, Denmark
- 89 93 99 10
- info@coolshop.dk
- coolshop.dk
4.4
Excellent
190K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Det er bare så cool
Det er bare så cool, at handle hos Coolshop. Faktisk er det så cool, at intet har været mere cool, end at handle hos Coolshop nogensinde.
6 September 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Coolshop
Thanks so much! We're thrilled the order arrived on time and hit the mark on price. Happy to have you as a customer.
Best regards,
Coolshop Customer Care
Glad there are still companies around like Coolshop
Every time I order something it is a premium experience with Coolshop! Reasonable prices and fast shipping. Love it!
23 August 2026
Reply from Coolshop
That's wonderful to hear — thank you! We're thrilled that every order feels special to you. We'll keep doing our best to deliver that premium experience.
Best regards,
Coolshop Customer Care
Reply from Coolshop
Thanks so much for taking the time to let us know! We're thrilled it arrived safely and as expected.
Best regards,
Coolshop Customer Care
Super quick and efficient 👍
1 September 2026
Reply from Coolshop
Hi!
Thank you so much for your review!
We are very happy to hear that your package arrived quickly! It means a lot that you want to share your experience ⭐
We hope to see you again!
Kind regards,
Freya
Coolshop Support Team
Thank you
Thank you! Was a very friendly communication exchange; we were not sure if was what we wanted; however, is just perfect for our purpose. 🙏🙏
27 August 2026
Reply from Coolshop
We're so glad it turned out to be just what you needed! Thank you for giving us the chance to help, and for being such a pleasure to work with. 💙
Best regards,
Coolshop Customer Care
Order not received
I can see that it's happening quite often that people don't receive what they order. I still took the chance and regret it terribly. It says my parcel has been returned to sender. No one replies to my email. I have no idea if I will ever get my money. STAY AWAY is all I can say!!!!
Hvis dere svarer på mailen min så kan jeg legge ved bilder av bestilling, forsendelse og svar fra "Helt hjem":
Pakken kan ikke leveres som planlagt. Pakken din er savnet og er etterlyst i våre systemer. Om den kommer til rette vil den sendes tilbake til nettbutikk/avsender. Kontakt kundeservice om du har spørsmål.
26. august kl. 13:05
31 August 2026
Unprompted review
Reply from Coolshop
Hi Siv,
Thank you so much for your review!
We are very sorry to hear that you have had a poor experience with us. It is certainly not ideal that you have not received your shipment and that the package has simply been returned to us. I would very much like to help investigate whether we have received it, or what is currently happening with the package, so that we can find a solution and provide you with some clarification.
I have therefore requested some additional information from you so that I can look into the matter and get back to you.
We also apologize that you have not yet received a response to your email. We will of course make sure to rectify this, and I will get in touch with you as soon as I can see that you have submitted the requested information.
We look forward to getting in touch with you!
Kind regards,
Freya
Coolshop Support Team
First class experience
Great comms, great item, well packaged.First class experience. Would definitely use again.
21 August 2026
Reply from Coolshop
Thank you so much! We're thrilled everything arrived in perfect condition and that you felt well looked after throughout. Really appreciate it!
Best regards,
Coolshop Customer Care
Reply from Coolshop
Thanks so much for taking the time to share this! We're thrilled that your experience was smooth from start to finish.
Best regards,
Coolshop Customer Care
Superb product and top class delivery
The delivery system using FedEx and Royal Mail 48 is much improved. The product is very excellent value for money.
29 August 2026
Reply from Coolshop
Thank you so much for the kind words! We're thrilled that you're happy with both the product and your delivery experience.
Best regards,
Coolshop Customer Care
Reply from Coolshop
Thanks so much for taking the time to share this! We're thrilled everything arrived quickly and met your expectations.
Best regards,
Coolshop Customer Care
Always had a good experience with this…
Always had a good experience with this shop, recommend 😊
27 August 2026
Reply from Coolshop
Thanks so much for your kind words and loyalty! We're thrilled to have you as a customer and really appreciate the recommendation 💙
Best regards,
Coolshop Customer Care
Poor after-sales service
The converter supplied with my Parker Sonnet pen was cracked. Instead of simply sending a replacement converter, Coolshop required me to return the entire pen and all accessories to Denmark. Shipping an expensive pen back and forth over one small removable part is unnecessarily troublesome. I eventually bought a new converter myself. Very disappointing service.
25 August 2026
Reply from Coolshop
Hi Yu,
Thank you very much for your review!
We are very sorry to hear that you experienced the process as being inconvenient. This is of course not the experience we want to provide our customers. I can see that you have submitted a complaint regarding the product and that it has been returned to us. Unfortunately, our procedure requires the entire product to be sent back when we need to investigate the issue further. However, we completely understand that this situation has not lived up to your expectations.
Once we receive the product, we will make sure to get back to you with an update after it has been inspected.
We sincerely apologize for the inconvenience!
Kind regards,
Freya
Coolshop Support Team
Reply from Coolshop
Thank you so much! We're thrilled to hear the delivery was speedy and that navigating our site felt smooth. Really appreciate it!
Best regards,
Coolshop Customer Care
Reply from Coolshop
Hi,
Thank you for your cool review! 😊
We’re happy to hear that your order arrived as expected and that everything went smoothly.
We appreciate your support and hope to welcome you back again in the future!
Best regards,
Asker
Coolshop Customer Service
Reply from Coolshop
Hi Gabriel,
Thank you very much for your lovely review! 😊
We're happy to hear that your order arrived on time.
Best regards,
Philip
Coolshop Support Team
bad handling
The DVD was loose when I got it. And they're very top of the box is almost fully cracked.
19 August 2026
Reply from Coolshop
Hi Silver,
Thank you very much for your review!
We are very sorry to hear that there have been issues with your item and that it did not arrive as expected. Of course, we need to look into this and find a solution, as it is certainly not ideal for the item to arrive in this condition.
I have made sure to get in touch with you so that we can find a suitable solution as quickly as possible.
We look forward to hearing from you, and we apologize for the inconvenience!
Kind regards,
Freya
Coolshop Support Team
Excellent exactly as described and very…
Excellent exactly as described and very pleased with my perches fast post.
18 August 2026
Reply from Coolshop
Hello Alan,
Thank you very much for your review.
We are happy to hear that you are pleased with your purchase and the fast delivery. We value that you took the time to evaluate this!
Best regards,
Sarah
Coolshop Support Team
Reply from Coolshop
Thank you for the great review! 😊
We’re happy to hear that everything went smoothly, from placing your order to receiving it quickly. That’s exactly the kind of simple and hassle-free shopping experience we aim to provide.
We really appreciate you taking the time to share your experience, and we hope to see you again soon! ⭐
Best regards,
Staffan
Coolshop Customer Service
Reply from Coolshop
Thank you so much for your kind review! 😊
We’re really happy to hear that you’ve had an excellent experience with our service. It means a lot to us to know that we could provide you with a positive shopping experience.
Thank you for taking the time to share your feedback – we truly appreciate it! ⭐
Best regards
Staffan
Coolshop Customer Service
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.