Ordered a home cinema projector as…
Ordered a home cinema projector as price was good. It had my country flag on the home page. Next thing I see is $155 freight but thought ok with insurance its not crazy expensive. Then it took 4 weeks as I am told its coming from overseas. Then hit with $330 import costs and the plug supplied is for the wrong country.
Would have been much cheaper and faster buying from Ebay or other local store. Tried to give a review on their site but did not allow me as my order feedback must have worried them.
Bad experience and certainly not good prices.
Reply from Techinn
Hello john,
Please accept our sincerest apologies for the delay with your order and for any inconvenience caused. This is definitely not the standard of service we aim to provide to our customers.
While delivery dates are estimates subject to external logistical factors, we completely understand your frustration. Please rest assured that we are constantly working with our shipping partners to optimize these delivery times.
For future orders, please feel free to select the carrier that best suits your needs from the various options available at checkout.
If you have received an incorrect, defective, or different item from the picture, please don't worry, we've got you covered. Please log into your account and head to "My Orders". Click on the order, select the reason that best fits your situation, and follow the instructions to start the return. Our support team will give your case priority.
We would like to clarify that customs duties and taxes are calculated based on the type or value of the goods and are determined independently by the local authorities of each country. For this reason, international regulations prevent us from including them in the final sale price.
Since this is a shipment outside the European Union, the package is processed as an export exempt from local taxes (which is why the VAT on your invoice appears as 0). However, these customs charges of the destination country are billed directly by the transport company responsible for the delivery. We display this condition during the checkout process to try to prevent any surprises.
Your feedback is highly valuable and helps us continuously improve. If you require any further assistance or personalized support, our customer service team remains at your entire disposal.
We apologize for the inconvenience.
Best regards,