Home Appliances Plus Reviews 

1,276
TrustScore 1.5 out of 5

1.3

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Rated 1 out of 5 stars

Terrible, disgusting store! They pull money from customers. Money is not returned. They are violating consumer law. Money is required by law to be returned within 10 days, and they have their own laws... See more

Rated 1 out of 5 stars

Shipping was extremely slow with no updates, no tracking. Took more than a month to deliver and customer support were useless. Gave no support and simply tried to blame courier service even though ite... See more

Rated 1 out of 5 stars

Terrible. Product arrive damaged. HAP agreed to provide refund within 5 business days. After attempted calls, 6 followup emails & no refund after 6+ weeks after statement of refund was peovided; not... See more

Rated 1 out of 5 stars

Wish I had looked at the reviews before buying. As per everyone else who have ordered from them, items never received, called, emailed, promised refund, refund never arrived, no reply to any emails or... See more

Company details

  1. Appliance Store
  2. Jewelry Store
  3. Kitchen Furniture Store
  4. Outdoor Furniture Store

Written by the company

Upgrade Your Home Today! Are you looking to buy or replace your home appliances? From A-Z we have it all! Welcome to Home Appliances Plus in Victoria. If you are shopping online for appliances for your home from the top brands in Australia you at the best price, you have come to the right store Home Appliances Plus. Our products range from indoor to outdoor appliances and anything in between that is available for all ages. Home Appliances Plus services include: •Kids •Pets •Outdoor •Jewelry •Scooters •Homeware •Sport & Fitness •Health & Beauty •Washers & Dryers •Heating & Cooling •Fridges & Freezers •TV, Audio & Electronics •Appliances At the Best Price At Home Appliances Plus we match offers! This means you will always get the best products at the best price from our online store. Added to that our five-star customer service team is ready to assist you with email inquiries and chat inquiries through social media. You may reach us on Facebook, Instagram, and Twitter as well. Should you decide you don't like the product our easy return and exchange policies ensure your peace of mind is guaranteed. Visit Home Appliances Plus Online Today! ❤︎


Contact info

1.3

Bad

TrustScore 1.5 out of 5

1K reviews

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No recent history of asking for reviews

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1.3

All reviews

(1,276)

0 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Terrible!!!!

Terrible, disgusting store! They pull money from customers. Money is not returned. They are violating consumer law. Money is required by law to be returned within 10 days, and they have their own laws on the website😡

10 July 2023
Unprompted review
Rated 1 out of 5 stars

Scam!!

Scam. No goods, no money. Support is not responding. I'm waiting for a response from the bank. I do not recommend!

6 July 2023
Unprompted review
Rated 1 out of 5 stars

Terrible!

I tried to give this store a chance. Terrible service! Supports are rude and uneducated, it is impossible to place an order because the site is not optimized. I do not recommend this store.

1 July 2023
Unprompted review
Rated 1 out of 5 stars

Thieves

I hope these people at HOME APPLIANCES PLUS ROT IN HELL!
All these people they have ripped off.
I hope their family and friends find out what low life people they are.
I’ve tried to get my money back for months. They get to close the business keep everyone’s money, they should be in jail.

21 March 2022
Unprompted review
Rated 1 out of 5 stars

I was the fortunate one ***

I was the fortunate one that got my order after 4 months of battling. I even offered to pick it up as they were only 30km away. The same copy and paste email replies.
I am sure they will startup a new website. Good luck to you all !!!

1 August 2022
Unprompted review
Rated 1 out of 5 stars

Product never consigned

Ordered a fire pit 7 months ago but never arrived. Did get a response one time but now my emails are not delivering so maybe they've closed the business. I'm going to report it to the credit card company.

19 October 2022
Unprompted review
Rated 1 out of 5 stars

This company is a big scam!!

This company is a big scam!!! I purchased 2 arm chairs in May and still have received anything. Emails go unanswered...I never even received an order confirmation... Phone calls go through to a message bank.

13 May 2022
Unprompted review
Rated 1 out of 5 stars

Iordered a gas top off them 17 March…

Iordered a gas top off them 17 March 2022 contacted them numerous times have not recieved it or my money back it was &222 I am 80 years old a pensioner and very disappointed why won’t they even answer

17 March 2022
Unprompted review
Rated 1 out of 5 stars

HOME APPLIANCES PLUS is a Total SCAM

This company is totally bogus. Placed order in early May 22. Its October and in the past 5 months I have sent dozens of emails and tried to phone.When there was actually an answer it was just a call centre service. Initially when I emailed I was sent a refund request form. Nothing, no refund. Then there was another email saying they were updating their computer system. Still no order delivered. Then couriers were blamed for delayed. After that initial response nothing....Do not buy from this company. Total scam. Lost $400!

14 May 2022
Unprompted review
Rated 1 out of 5 stars

This company is a scam

This company is a scam. I ordered a trampoline with them in April after being assured it was in stock and would be delivered immediately, it is now October and there is no communication and no trampoline. Total Scam, stay away.

14 April 2022
Unprompted review
Rated 1 out of 5 stars

Avoid

Ordered chairs over 5 months ago and haven't turned up. They initially offered a refund after 1 month but are now ignoring our emails.

28 April 2022
Unprompted review
Rated 1 out of 5 stars

I ordered a $260.00 electric kids car…

I ordered a $260.00 electric kids car for my son 4xmonths ago and I have emailed home appliance a few times now because I haven't received it.
What a scam, If you don't get back to me I will be contacting the ACCC
And there's always legal action !!!!.

23 September 2022
Unprompted review
Rated 1 out of 5 stars

Complete rip off scammers :(

I ordered a chair back in May and have not received the chair or a refund. Sadly, I also have been in contact with the ACCC Fair Trading to let them know this company is a scam and their reply? They couldn't get in touch with them so they can't do anything! The people that are meant to protect us from these rip off artists also doesn't actually help! They have a Melbourne address - why doesn't ACCC visit the premises and shut them down!!! Don't go near them to buy anything!!

3 May 2022
Unprompted review
Rated 1 out of 5 stars

Purchased goods in May 2022

Purchased goods in May 2022, contacted company in June and asked why goods had not arrived. Company explained (via email) that deliver was the problem and if I wished a refund to complete a refund form, which they gave a link. I completed form 21st June 2022. Did NOT receive a refund so I followed this up with a further 4 emails through July, with NO response.
I have also attempted to contact company via phone (this is an automated system) a least 4 time since with NO call back or response.

25 May 2022
Unprompted review
Rated 1 out of 5 stars

Finally I've got my money back.

I couldn't get my orders or refund from them like everyone else then I applied my bank (mastercard dispute service) and after I shared my story and the documents with them, and I've got full amount of my money back in a month.

7 September 2022
Unprompted review

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