Tradeinn Reviews 

Requested a return for a faulty Garmin Varia UT800 smart light. They refunded the wrong order item after weeks. Received 52 euro refund instead of 137 euro.

They close return orders without resolution and this makes it impossible to contact them. Tried multiple times to reach them through their support email. They don’t read the emails, they send automated responses and it is impossible to get the issue resolved. Terrible service. If you need to return the item, forget it. STAY AWAY.

Order no 65080559. Return 7844922.

Good price for item required.
Delivery was a few days later than expected, but updates were provided

Avoid!! A pair of trainers I purchased a year ago, but barely worn have developed an issue due to a manufacturing defect. Despite claiming they cover manufacturing defects, their customer service team are refusing to help with refunding or replacing my shoes and are avoiding any responsibility, which goes against both UK and European consumer rights.
Avoid and instead purchase from a reputable company or the manufacturer instead.

I ordered a refurbished Favero power pedal and received a non-working pedal. Since then, I am trying to exchange the pedal for a working one, but supports sends me from one contact to another without fixing the problem.

Delivery was late for over a week and we didn't need the it anymore as had to buy somewhere else. We tried to return it and was charged £21 twice for a return. The return didn't work despite costing us 42 quid! Can't get any help or response from the customer service. Can't return the expensive item and can't get any refund although trying to sort it out for over a month now.

Sent me incorrect item but repeatedly refused a return despite my consumer rights.

1) I had to wait for almost 1 month before I got the parcel
2) they sent me the wrong parcel (I ordered 6 cups and saucers of Duralex, they gave me only 6 little Duralex saucers without cups. I had paid 19 euro for this parcel.
3) They don't give me a return label, despite me asking again and again.
4) They want to give me 6 euro compensation, so I would loose 12 euro on this parcel.
5) I asked them if they are thieves and do I have to send the police to them.
6) no answer, just the same computer response again and again where they ask me what is the matter and explain everything for the 10th time or so.
7) so: THIEVES?

Please avoid from them, they are fake and scamming people. It’s impossible make return request. Sizes are incorrect. And you can’t return it they make too difficult to return it and you need to pay return label also.

SCAM - I ordered my husband a pair of walking boots for his birthday. They never arrived and when I got in touch with customer service they said it had been returned by the transport company due to reasons beyond their control. There was no problem with delivery our end, we receive parcels everyday.

I was told they couldn't resend the item and they had to wait until it returned to their warehouse, but to expect 10-15 working days.

It has now been 6 weeks.

They still say it has not been returned but will not tell me where it is.

They are holding onto my money.

I do not understand why a company like this has such a back tracking and courier system, and will not update their customers as to what is going on.

It gives e-commerce a bad name.

Ordered a gillet that never arrived. Then I received a message to say that it had been retuned as requested and I’ll get a refund in five days! I never cancelled the order or requested a refund. They will have had my money for over two weeks and I’ve never seen the item! Customer services were useless.

Order #72909588 (Tracking: LX108021579NL) was shipped on Sept 30 and has been completely stuck on "Exported" since October 5th (over a month with zero movement).

Tradeinn's own system sent me an email warning me: "Important: Issue with your shipment trainINN 72909588". Israel Post also confirmed the parcel never arrived in Israel.

Despite this, when I contacted support, agents "Hazel" and "Pedri" just replied with automated copy-paste templates telling me "your package is on its way, wait a few days", completely ignoring the dates, screenshots, and their own alert email. They refuse to open a carrier investigation with Spring GDS or refund my money. Terrible customer service—escalation to a real human and a full refund are needed immediately.

I made the order 73804922, which told me the estimated time to arrive would be between the 5th-6th of November. However, the item still has not been shipped and I cannot contact a human in their customer service, very frustrating

Deliver takes a long time, no updates telling me when to expect delivery.
They sort that out they’re perfect.
Would i order from them again, it would have to be a very good deal. So probably not.

If good customer support is important to you, I would strongly recommend avoiding this company.
Order #73031875
My package hasn't had a tracking update since October 12, almost a month ago. I've contacted Tradeinn's customer support multiple times, asking them to initiate an investigation with PostNL to find out what's happening with my shipment.
Instead of addressing the issue, they keep sending generic responses asking me to wait, without providing any useful information or taking any apparent action.

Delays can happen, and I understand that. The real problem is the complete lack of meaningful customer support when something goes wrong.

Very disappointing experience.

*edit* their generic non helpful replies even here, instead of initiating an investigation, what a joke...

0 stars. I haven't received my items. They were posted after the estimated delivery date. The tracking has them sitting in the Netherlands, I contacted Trade Inn but that was a waste of my time, they were as unhelpful as they could be. Purchased 9th October, eta 26th October. Now no ETA and it is the 5th of November. NEVER again

Fantastic price. Arrived when advised in great condition. The boots are brilliant.

Great value products compared to UK prices and delivery was equally as good, with no import duties to be paid. This is the third time I have used them and cannot find fault.

Sent me incorrect item but repeatedly refused a return despite my consumer rights. So far Amazon have intervened twice and they still have not sent me return labels. Looks like they are expecting me to pay to return the incorrect item, although haven't told me where to return to.

Will categorically avoid this company and suggest others do too.

re response below - note total lack of info on how to contact them LOL - waste of time doing this via Amazon

Ordered an item I couldn't get anywhere else in Europe. The shipping took about 10 days but it did get here. Price was fine.

Don't use this site to order. Wish I had read the reviews.

No delivery after 9 days and no tracking info.

Awful

Not again, for the second time I order the delivery is useless. My parcel is delivered to someone else who has signed it, unfortunately it's not possible to read the name. The support is very slow and I just get some standard answer there they thanks mi for getting in contact and that can take 10 to 15 working days to find out where my package is.