Tradeinn Reviews 

Absolutely appalling. I put an order in at the beginning of August for a bag and the item was not delivered. Despite multiple emails I am no closer to a refund. I am sickened by how powerless I am to get my money back. A terrible company that is absolutely not worth using for the tiny savings you may gain. I ordered the same bag directly from Vans for £5 more, including postage, and it arrived two days later.

Most of the reviews are that the customers didn't receive their parcels. Fair enough but that's nothing to do with Tradeinn. They have done their job shipping the goods and the rest is in the local carrier's hands. If you sell an expensive parcel to someone and get paid for it would you refund the money to the customer because of the local carrier's fault? Personally I had great experience with them. Received exactly what I ordered and when it was expected. Royal mail failed to deliver my parcel on the delivery date because need it a signature and nobody was home but on the next day I received the parcel. In the meantime I received several emails from Tradeinn which kept me all the time of my delivery progress. Nothing to complain about it. Nice job

I made an order on August 15th. Promised delivery by September 4th. Tracking says it is already in my country. Local currier says it is not. Customer service generated twice an automatic reply by "Brian" that I will receive the order very soon. No person to talk to. Will cancel if not arrive this week.

The only star is for reasonable prices, thts all. All the rest is absolute disaster - shipping takes easily 2 months!! Without any updates or reasons - it just sits there in the hubs or packaging centers for many weeks. Support is absolutely useless and unhelping - can be easily replaced by some AI bot without anyone feeling any difference

I ordered some trainers on the 28th July, supposedly delivered on the 3rd August. I emailed them on the 4th August saying I haven't received my parcel, I also opened a case up with klarna for missing goods on the 6th August, but Tradeinn customer service have said on 3 occasions it's passed there 7 day carrier claim so nothing they can do as I contacted them after the deadline which I didn't. Item was delivered to wrong address and signed for by someone else which they have proof on tracking details. I am now taking legal action against them and will be claiming compensation and legal fees. They seem to think the Consumers Rights act 2015 and trading standard don'tapply to them as a company. Horrible customer service, poor communication, incompetent staff that don't know the legal side of things, fraudulent company. This company really need to do there homework on how things work legally, just because something says delivered, doesn't mean you have received your goods, which means they need to honour there contract to ensure goods are recieved appropriately. Quick enough to steal your money. They take forever to respond so it goes past there deadline of communicating a return/refund. I have proof so this case will cost them more in fees. I would stay away from this company, they are nothing but cons

AVOID, AVOID, AVOID!!!

If I could give zero stars, I would.

I purchased an item from TradeINN through Amazon. The item was marked as delivered, but I never received it.

I immediately contacted TradeINN to report the non-delivery. They provided proof of delivery from Royal Mail, but the photograph supplied shows a doorway/property that is clearly NOT mine. I live in a new build estate where the properties are very distinctive, and I provided TradeINN with a photograph of my actual property to demonstrate this. The signature shown on the proof of delivery is also NOT my signature.

TradeINN then asked me to complete and sign an affidavit confirming that I had not received the parcel. I complied with their request because I wanted the matter investigated and resolved.

I subsequently received repeated messages from TradeINN saying they were investigating the matter with the carrier. I was then told that the carrier had rejected the investigation because it had allegedly been submitted outside the carrier’s deadline.

This is where the customer service became completely unacceptable.

Rather than resolving the issue with their carrier, TradeINN repeatedly told ME that I needed to contact Royal Mail and provide them with the outcome of a claim. I contacted Royal Mail directly and was advised that, as the recipient, I should contact the sender and that the sender should deal with Royal Mail regarding the delivery.

I explained this repeatedly to TradeINN, but they continued to send essentially the same response, insisting that I should make the claim myself. I also repeatedly asked them to provide the actual communication from Royal Mail that they were relying upon, including the alleged seven day requirement, but they never provided it. Instead, I received repetitive and generic responses without my actual questions being addressed.

The most frustrating part is that TradeINN’s own proof of delivery does not show my property and the signature is not mine. Yet rather than properly investigating how a parcel supposedly delivered to me ended up with completely different proof of delivery, they have continually pushed responsibility onto me.

I have now spent weeks trying to resolve what should have been a straightforward non-delivery issue. I have had to purchase the item elsewhere because I could not wait indefinitely for TradeINN to resolve the matter.

I simply wanted a refund for an item I never received.

The way this matter has been handled has been absolutely appalling. The repeated delays, generic responses, refusal to properly address my questions and continual attempts to send me back to Royal Mail have left me extremely disappointed.

I would strongly recommend that anyone considering purchasing from TradeINN thinks very carefully about the level of customer service they may receive if something goes wrong with their order.

For me, this experience has been enough to say: AVOID, AVOID, AVOID!!!

I ordered a presta tube and received schwalbe. A simple mistake you'd think? Far from it!
I asked 3 times via their clunky app, which asks you to log in daily and doesn't hold your credentials. Then the messages have to wait around 3 days for their response via e-mail of course, because why keep everything in the app? Let's mix it so the message trail can easily get lost. No responses to the 3 messages asked me what the problem was they just copy pasted the same answer of: "Original delivery costs are refunded only if returns are for defective and faulty items, or incorrect item shipped.

If you have any further questions or concerns, please visit our FAQs page or feel free to contact us via our on-line form available in MY ACCOUNT." Good job there Lucy! She then proceeded to close my claim because she just felt like it.

So I took it up with the separate "returns department" who instead of looking into the issue and getting to the bottom of it got offended by my very hurtful words: "Can someone with an ability to understand this basic information take care of this problem before I make a claim via my bank?". The person hiding behind MS initials then proceeded to express their immediate feelings and did not have a single care about their customer's issue and finished off the whole exchange with "Since it seems none of us are on your intellectual level, we are closing your case. It is clear that we do not understand anything, so there is no need to continue contacting us. Act as you see fit.
Regards,
MS."

TradeInn does like to test your patience with their delivery times, refund costs and times and their customer service. Clearly they must be doing exceptionally well to fob off customers like this.

Don't recommend.

I placed an order on July 26, 2026; the item was in stock and was shipped on July 20, 2026!!! After a while, I received a notification stating that the package could not be delivered and was awaiting a second delivery attempt. The package was supposed to be delivered to ACS Couriers in Greece, and the claim that they couldn't deliver there sounds like bullshit to me. After some back-and-forth emailing and hassle and hearing nothing further I went to an ACS Couriers office myself a helpful employee there assisted me and tracked down my package, finding it at a local post office 30 km away on 04-09-26. That was my last order there good prices, but terrible shipping and even worse customer service!!

bad exeperience, i bought for 300€, and they fogot one piece. We can't contact them, both by phone or mail! go away from that site

I ordered something on August 20th, and it said that it would be delivered on September 1st or 2nd. Today is September 4th, and it still hasn’t been delivered.
I don’t understand why you give an estimated delivery date if it cannot be met.
I’m going on vacation tomorrow, so I won’t even be able to receive the package. If I had known that the delivery would take this long, I wouldn’t have placed the order in the first place.
The tracking number is 71822811.

Item 71932616 ordered on Aug 24th with delivery promised between 26-28 Aug. It's now been 11 days with no item in sight, not even delivered to local courier.

Do not bother ordering anything if you think you may need to return it, have spent hours online trying to get a return label, still have not received one. Very poor customer service.

1 star is over rating. Two months waiting and still no goods. Over £100 spent on order. Full of garbage tracking. Now they say they don't know if they even sent the item from the warehouse. I think they are a scam. Gradually less and less feedback from them. Begged for a refund and all goes silent. Called to PAYPAL for a refund. Sorry it is an awful experience. Please note to all readers that this is a BOT that responds to the review; look how they are all similar to each angry customer. Everyone starts emailing them; what use is emailing them????

Please do not bother with this company.
First, they have various webshops that cater to different groups -- all sites end with 'inn'.
They do not communicate with the customer in a timely and honest manner. One will receive an extremely blanket statement from their customer service when inquiring after an order. This, naturally, gives the impression that they do not have a dedicated department of people to service the customer, but simply an AI.
My order was placed on August 18. Six days later I was sent an email informing me that they were just then preparing to mail it, and that it would soon leave their facility. Needless to say, my package has not moved since the date I placed my order.
I have now lodged a formal complaint with the ECC.

I purchased an e-bike ORBEA Gain M30 on June 3, 2026, Order Number (No Pedido): 69352279 which was delivered on June 20 with a defective battery. I notified customer service immediately the next day (June 21). They arranged a free return via the Dachser transport company, and the bicycle was proven to be successfully delivered back to their warehouse on August 7, 2026 (Tracking Number: 00152101050002736340). On August 9, their technical department informed me that they had sent the bicycle to the manufacturer for inspection. I immediately clarified that the product arrived already defective (Dead on Arrival), that I caused absolutely no damage, and that their internal inspection timelines with the factory are of no concern to the customer. I demanded an immediate replacement or a full refund. Since then, there has been absolute radio silence. I have sent countless emails to TRADEINN and have received NO reply whatsoever. Right now, nearly a month later, I have neither the bicycle I paid for, nor my money back. Their behavior is completely unprofessional and violates basic consumer rights. If this issue is not resolved immediately, I will file an official complaint with the European Consumer Centre (ECC-Net) and initiate a chargeback dispute through my bank.Stay away from this company—their after-sales customer service is non-existent!

* Update 4/9/2026
Unfortunately, your response is just another mockery. Of course, I have been constantly monitoring the progress of my request for a replacement or a refund. However, your answer has always been "please be patient, we will update you when we have any news." You never had any news.I have pointed out to you from the very beginning that I received a defective bicycle, and I am not interested in whether you sent it to the manufacturer for inspection. This is an issue strictly between Tradeinn and the manufacturer supplying you with the bicycle. It is not my problem. The mockery against me continues.

Don’t order from this company. I ordered a pair of running shoes on 31.07.2026, with an expected delivery date of 6–8 August. However, since 02.08, the tracking has been stuck on: “The package has been processed and is waiting to be picked up by SEUR.”

It has now been five weeks since I placed the order. Every time I contact customer service, I get the same response: they are “investigating the case.” Apparently, five weeks isn’t enough time to figure out what happened to a package. Since I paid through Klarna and opened a dispute, they are now telling me to contact Klarna and not bother them anymore. All I am asking is for them to cancel the order and issue a refund to Klarna, but they are refusing to do so.

Absolutely unacceptable customer service. Five weeks, no shoes, no refund, and no proper solution. I would definitely not recommend ordering from this company.

I have never experienced customer service this incompetent and utterly detached from reality.

I ordered an item and waited over three weeks for delivery. DPD was supposed to deliver the parcel to a designated pickup shop, which turned out to be permanently closed. DPD explicitly informed me that because I am merely the recipient, only Tradeinn—as the contracting shipper—has the legal authority to contact them and reroute or update the delivery address.

What followed was an infuriating loop of automated, copy-pasted nonsense:

Tradeinn told me to contact DPD.

DPD told me Tradeinn had to do it.

Tradeinn asked for my updated delivery details, which I provided immediately.

Instead of contacting DPD or updating the shipment, their support agents simply ignored the details and replied with boilerplate messages telling me to "wait for tracking updates" or contact DPD again.

I clearly explained to Tradeinn multiple times exactly how to unblock the shipment with DPD. They did absolutely nothing.

The result? Because Tradeinn refused to lift a finger or have an actual human read a support ticket, the parcel was returned to sender. Their final response was an automated insult claiming the return was "out of their control" and suggesting I simply place a new order.

They take your money, hide behind scripted bots, and abandon you the moment the slightest shipping issue arises. Save your time, money, and sanity—buy elsewhere.

Very disappointing customer service – order not delivered

Unfortunately, my experience with Tradeinn has been very disappointing.

My order was not delivered by DHL. I contacted Tradeinn several times and was told that an investigation with DHL had been started. However, despite several exchanges, I keep receiving essentially the same generic responses without any concrete solution or meaningful update.

I understand that delivery problems can happen, but as a customer I expect the seller to take responsibility and provide a clear solution when an order has not been received.

At this point, I have received neither my order nor a refund, and I have lost confidence in the customer service process. The repeated, seemingly automated responses have only added to my frustration.

I have therefore formally requested a refund and, if this is not resolved promptly, I will dispute the payment through my credit card company.

Very disappointing experience. I would advise customers to be cautious if something goes wrong with their delivery.

Absolutely terrible customer service. My order was never delivered, and despite contacting Tradeinn repeatedly, I keep getting the same generic responses from different agents. Nobody takes responsibility, nobody offers a real solution, and nothing gets resolved.

Worst customer service I’ve ever experienced. Avoid Tradeinn.

Bought a hat to wear on a trek I had planned.
First ordered at the beginning of August and then the delivery date kept changing on the app.
Tried webchatting 3 times as this is the only way you can contact them and 3 times I was just told someone will contact me but nothing.
Item finally turned up a month later and a week after I returned !!
Try to leave a bad review of customer service on their site and it will not allow bad reviews- just keeps saying incorrect please try again - * Avoid *