Esdemarca.com Reviews 

I placed an order order number 8174094 paid £277.51 for the parcel it was to be delivered by parcel force , parcel Force have said they tried to deliver on 31st Oct 26 which they didn’t it was a lie I was in all day and if I didn’t hear door they would have left a card no card left .

I had to rebooked it for 2nd Nov 2026 and item still didn’t arrive so I contacted both times ESDEMARCA where I have purchased the item from and they couldn’t care less they have got the money so they can’t be bothered I am being given the run around . It was then booked again for the 4th Nov 26 and no delivery again I have asked for ESDEMARCA to refund my money and they keep giving me the run around yet again . I want my full refund of £277 .51 what I paid for the items and if it’s not done I will take legal action a complete disgrace altogether so please avoid this company they are really unhelpful 😡😡

Avoid. They won’t stand behind their own deliveries.

I ordered €64.48 of Ralph Lauren underwear and never received it. Their courier, An Post, marked it “delivered”, but it was dumped unattended in an open communal area behind my apartment block and stolen within half an hour. An Post confirmed in writing that there was no signature, no photo and no GPS record, because Esdemarca chose the cheapest untracked-at-the-door service.

Esdemarca’s first reply said “We take full responsibility for this.” I sent them every document they asked for, including a signed declaration and An Post’s written confirmation. A week later they reversed themselves, refused a refund or replacement, told me to sort it out with the courier or the police myself, and closed the case.

Under EU law the seller carries the risk until the goods are actually in your hands. Esdemarca ignored that, and I’ve had to go to my bank for a chargeback.

If your parcel goes missing, expect to be left on your own. Shop elsewhere.

The prices are good and the products good quality but the return is terrible because its taking a long time2-3 weeks the get to them and the refund as well

Paid for shoes. Never received a confirmation e-mail. Order never delivered. Have sent many e-mails without reply. Can't find a phone number either. Help :(

I didn’t even want to give a star but I have to. Worse website I have ever used they are so slow the email system doesn’t even work and no one replies. I had to get Amex to refund me coz these lot didn’t let me process a return and I’m still waiting for my Parcel. They spam emails saying it’s coming when it hasn’t even been picked up from Royal Mail. Plz stay away from this website

For 8160785 order they have sent me the smaller size of 574 New Balance as I've purchased, it's not 42 even if the box marked this way. And the shoes weight suspiciously light in comparison with previously bought exactly same shoes from another reseller. Don't buy from them.

Very well priced and my coat arrived, in perfect condition, three days earlier than the stated date. Comms was excellent throughout.

I ordered an item for €100.94, decided to return it within the 14-day return period and followed their return procedure. I sent it back unused, in the original brand box.

Their response? Return rejected because the box supposedly needed "additional protective packaging". The product wasn't damaged and they didn't claim it was. They just refused the refund.

I now have to file a chargeback and go to the consumer authorities to get my own money back.

Save yourself some stress and work, and don't buy here:). Low prices mean nothing if returning becomes impossible.

Received my parcel fairly quickly. No problems. Tracking was good. Love my shoes. Delivery was good.

I have been waiting for a month to resolve an order that I never received. The package arrived completely empty.

I immediately contacted the company, sent pictures and explained everything. They told me they had to wait for the courier, GLS, to respond. I waited. Nothing happened.

I even asked whether they really expected me to keep an empty box sitting in my home while they investigated, and they said yes. Then I was told to wait until 29 September. I did exactly that. Still nothing.

Eventually, I gave up waiting and went out and bought the jacket myself in Copenhagen.

Now, after a month, when I contact them asking for a solution, the only response I get is basically: “We’re sorry, Marco. We rely on GLS.”

That is not a solution. I am the customer. I paid for an item, received an empty package, provided the requested evidence and waited for an entire month.

This has been one of the worst online shopping experiences I have ever had. I will not purchase from this company again.

I have tried reaching customer service for 10 days now, sending 4 separate messages both through the contact form on the website and via the consultas email address the mentioned on this page, but I just get no response, so unfortunately I feel like I have no other option than leaving a review here and hopefully get in touch.

Besides not being able to reach customer service, the second problem is with payment. I bought a product with an original purchasing price of €100 that was on discount for €75. So I needed to pay €75 euros through Klarna. However, upon entering into Klarna that I will return my order, it says €75 will be reimbursed, but I still have to pay the €25 discount, which doesn’t make any sense.

The biggest problem of all, however, is that it is impossible to get in touch with customer service. Because maybe this could all be solved easily…

*Update 1 October: Based on the response I got on this website I have sent an email to their customer service once again, hoping to get a response now.

Update:
Surprise delivery. No communication whatsoever but order delivered and love the shoes that I ordered.

Payment deducted, customer service only responded after my review with false claims.

I placed an order on 13 September 2026 and completed the payment through the website. During checkout, the website displayed an error message saying that something had gone wrong.

However, the payment was successfully deducted from my bank account.

I contacted customer service by email and also used the contact number shown in the error message, asking them to confirm my order or refund the payment but received no response.

After I posted a review on trustpilot, Esdemarca finally responded, stating that they sent me an order confirmation and a shipping update, and that the product is on its way.

However, I have not received any emails from them at any of the email addresses I use, and yes - I checked my junk/spam folders.

I have also not received the order.

Please provide proof of the emails you claim to have sent, including the recipient address and sending dates, and confirm the current delivery status. If the order cannot be delivered, I expect a full refund.

I have used Esdemarca twice now and the goods have turned up on time with emails letting me know the delivery time. I would recommend using them.

As an American living in Europe, I've unfortunately become used to comparatively poor or nonexistent customer service in Europe. However, my experience with Esdemarca has been strikingly different!

I was sent an email with an discount offer for 48 hours. When the offer mysteriously disappeared before the 48 hours was up, I reached out to customer service, and they told me they would refund the discount amount if I decided to order. I did decide to order, and promptly received the promised refund.

They are kind of scam!! They sent wrong products and then they didn’t refund after I sent it back. They kept the money and the products!

This is based on one particular order only, which I need to return and keep hitting a brick wall. The returns portal keeps failing, I have tried through the website, I have tried through the app, I have scanned the QR code and I keep getting the same error message. I have tried to reach out to Esdemarca via their messaging service and no response, I have now sent two further emails to them with screen shots of the error message requesting support to return my order and nothing. At this rate I will have no option but to open up a complaint via my bank. Great discounts on their website, but if you need to return something, good luck as their customer service is non-existent!!

31.08.2026 reply to Esdemarca: thank you for your response to this review; I have this morning replied and sent you screenshots of the emails I have already sent you trying to resolve this returns issue; I am yet to receive a response. If you could process the return of the order in question, please.

Very poor communications with this company. I found a shirt I loved, but is the sizing 38, 40, 42 etc EU, IT or ES?? I contacted them and they asked for a link directly to the item, which I did. Then.. radio silence. They’re obviously not bothered about what would’ve definitely been a sale if I knew which size to order. And given previous buyers experiences when trying to return, I’m not prepared to order several sizes and then to have difficulties returning. So I’d rather go to RL and buy the shirt direct from them and pay full price!

Update 1st September:

So I replied to the company directly as they requested on their feedback to my experience with them and, I’m still awaiting a reply.. clearly they don’t want the sale as I originally suspected. And I’m certainly not confident about their returns process, so I will not be buying from this company, and I recommend anyone to think carefully before purchasing from a company that doesn’t value their customers. Wish this update could’ve been more positive.

My second order and never again! Tge first time all good as I kept the item this time I want to return it and their portal doesn’t work not generating a label and says try later (2 days now) I emailed and messaged them no reply. Awful company.
I will just stop the payment with my credit card company given that I have evidence I reached out to them and they are ignoring it.

I’m very happy with my purchase! The order arrived super quickly, and everything was in perfect condition. Great quality and excellent service. Highly recommended!

Esdemarca! WOW... Thank you for being so efficient. I'm giving you 5 stars for communication, speed of delivery and for the incredible sale price which saved me over £130.00. I was anxious ordering from you as I've been scammed online before but I really didn't need to worry for a second! I love the Ba&Sh cashmere jumper which fits perfectly! Last item left and I was so lucky to get it! It's exactly what I wanted and I'm over the moon it was delivered with professionalism and expertise right to my front door. No stress, an amazing shopping experience. Will purchase from your website again. Thank you Esdemarca Team 🩷 Rock stars! 😎